Smithtown Volkswagen - Service Center

I made my oil change appointment and told then I needed a loaner or to be out by 11am. Went in at 9:30 like I was told. When I got there they said no to the loaner and told me it’s a 6 hour wait. I explained loaner or to be out by 11am. Went in at 9:30 like I was told. When I got there they said no to the loaner and told me it’s a 6 hour wait. I explained my phone call they said they’re behind. Took my keys and left. More

I really liked the service department when I first brought my car there. However there has been a change and not for the better. My appoint was for 8AM. I was waiting for my car and the waiting area brought my car there. However there has been a change and not for the better. My appoint was for 8AM. I was waiting for my car and the waiting area is upstairs. the stairwell was pitch black and I had to ask the clerk to put on the lights. Before the change in service there were always a few people waiting while their car's were worked on. When I came home and looked up reviews of the service department they were all negative . The sales department were positive. I felt I would be better off going to a local mechanic in the area who has a better shop and experience working on cars More

The wait was longer than the usual but great nonetheless. Manager was very professional and polite. Manager was very professional and polite. More

The customer service was very good. Nice employees and they were very informative. I appreciated the assistance Nice employees and they were very informative. I appreciated the assistance More

Very helpful they acknowledged my needs for the car and very informative. I would definitely recommend people to the service department. very informative. I would definitely recommend people to the service department. More

Noah was easy to talk with. . He explained everything and kept me informed along the way . He explained everything and kept me informed along the way More

The staff at Smithtown Volkswagen are awesome Sales manager John was able to get me into the car of my dreams. Alex in Sales was very knowledgeable about the vehicles there and I appreciated his insigh manager John was able to get me into the car of my dreams. Alex in Sales was very knowledgeable about the vehicles there and I appreciated his insight. This dealership made me a happy customer and I would recommend them for anyone interested in a new or pre-owned Volkswagen. More

Nicholas was professional, and the work was completed sooner than expected. Picking up the vehicle was made with ease. sooner than expected. Picking up the vehicle was made with ease. More

Organized Detailed Clean Fast Dependable Open Saturday Close Reliable Cooperative Pleasant Convenient Helpful Thorough Communicative Saturday Close Reliable Cooperative Pleasant Convenient Helpful Thorough Communicative More

Was told on service ticket that tires were rotated at 20,000 mile service. Tires have never been rotated and now need two new tires due to them not wearing evenly. Was charged $35 (courtesy would have 20,000 mile service. Tires have never been rotated and now need two new tires due to them not wearing evenly. Was charged $35 (courtesy would have been to do for free since it wasn’t done last time) to rotate tires and also tried to push new cabin filter that was also supposedly changed at 20,000. Been a VW customer since 2003. Won’t be dealing with this place anymore. More