Smithtown Volkswagen - Service Center

There is no indication on any of the service tickets that the car was given back to me without being fixed multiple times. How can you get an accurate depiction of how a dealer is performing if information l the car was given back to me without being fixed multiple times. How can you get an accurate depiction of how a dealer is performing if information like that is left out? More

Best experience I’ve ever had when dripping a car for service. They had a great loaner car ready for me and serviced my car promptly. They even did my 10,000 Svc a little early for my convenience. service. They had a great loaner car ready for me and serviced my car promptly. They even did my 10,000 Svc a little early for my convenience. More

I've been here a few times and this by far was the worst experience we've had with Smithtown Volkswagen. Service rep., Noah, we kinda rude, when pressed for an explanation on why a battery they installed wo experience we've had with Smithtown Volkswagen. Service rep., Noah, we kinda rude, when pressed for an explanation on why a battery they installed would not have its own warranty, even though it was replaced under the vehicle warranty. Then just walked away from me like I was bothering him. They did not reset the oil change indicator, or low tire pressure light. They did not replace the windshield wipers that was part of the service package we paid for, nor did they rotate the tires. One tire had a screw in the middle of the tire, they refused to plug/patch, only option they offered was to, replace a 6-month-old tire for $280.00. He also offered to replace the 30-month-old failing battery for $367.00. More

Good experience at VW of Smithtown. No issues to report. Service completed same day, as requested. Will return. No issues to report. Service completed same day, as requested. Will return. More

Very good service, the two occasions that I have taken my suv have served me excellently.. suv have served me excellently.. More

The staff was friendly and helpful. My vw app was not working or my apple car play. The car was offline and they fixed it and now it works. My vw app was not working or my apple car play. The car was offline and they fixed it and now it works. More

The wait was a bit long, but once they helped me I got a call to come to pick up the car exactly when they said I would. call to come to pick up the car exactly when they said I would. More

The appointment was on time. The service was on target. No surprises were presented by the management team. The service was on target. No surprises were presented by the management team. More

Nick Brown was excellent to work with. He kept me informed throughout the process. The only disappointment was that it took 5 days to complete the job due to lack of parts which I thought He kept me informed throughout the process. The only disappointment was that it took 5 days to complete the job due to lack of parts which I thought a dealership should have in stock. More

The service department was great! They took care of my care in a timely, professional manner. I am more than pleased with the staff. They took care of my care in a timely, professional manner. I am more than pleased with the staff. More