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1,265 Reviews of Smithtown Volkswagen - Service Center
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May 10, 2023
Thank you Mr. Paul Mitchell, for listening and understand the issues on my car. Finally someone listen and understood the issue with my car. Working with Paul w Paul Mitchell, for listening and understand the issues on my car. Finally someone listen and understood the issue with my car. Working with Paul was so easy and pleasant. Going forward, I will definitely recommend Smithtown VW. Once again, Thank you sooooooo very much Paul. More
by MAIDA_BODON
Verified CustomerEmployees Worked With
May 09, 2023
No line. . Gave me the exact time of wait. Friendly, professional, and courteous. Will definitely be coming back over and over . Gave me the exact time of wait. Friendly, professional, and courteous. Will definitely be coming back over and over More
by tornado100
Employees Worked With
Noel
April 30, 2023
Suzanne was great, she helped and explained everything to me. My car was done so quickly which was great! Made the experience pleasurable not having to wait so long for it to be done me. My car was done so quickly which was great! Made the experience pleasurable not having to wait so long for it to be done More
by MICHELLEMEYER20
Employees Worked With
Suzanne Haldas
April 29, 2023
I dropped off my car for an inspection and while I was there, they asked me if I wanted my first year complimentary oil change. I asked how much longer it would take and true to their word, I was out of t there, they asked me if I wanted my first year complimentary oil change. I asked how much longer it would take and true to their word, I was out of them in the time they estimated. This is very important to me and I appreciated it. More
by chrisfgambino
Employees Worked With
Noah
April 29, 2023
Brought my car in for an oil change and inspection. Was upcharged for a tire rotation without being told it was an upcharge. Was given a price on tires when I should have been told I didn't need them. Was upcharged for a tire rotation without being told it was an upcharge. Was given a price on tires when I should have been told I didn't need them. Then they tried to sell me one tire when a nail was discovered in my tire. (You always need to replace tires in pairs) my car wasn't ready until the end of the day. Gone are all of the niceties I've come to expect. Such as a free carwash with service. I was very disappointed in the service I received and will go to a regular mechanic next time. Too bad. I used to look forward to going to the vw dealer for service. I was unsold for spark plugs and then told I had a small oil leak ( $700+ job) I wasn't at all happy More
by GENNYSEBESTA
Employees Worked With
Nick Brown
