Smithtown Volkswagen - Service Center

Always consistent and trusted Not only do I feel like I know Tom already, I’m always trusting of his suggestions and he always tries to help me get the best value for my service. A Not only do I feel like I know Tom already, I’m always trusting of his suggestions and he always tries to help me get the best value for my service. Also the upstairs with WiFi, coffee and snacks is key, especially since the last time I was there for my 40k service I got two hours of work accomplished on my laptop. It probably costs more to go to Smithtown Volkswagen for service, but I’d rather spend more to have VW-trained and experienced mechanics. More

Great service I called that morning for an oil change and they were able to take me that afternoon. They were all very nice and had me out of there in less than 1 h I called that morning for an oil change and they were able to take me that afternoon. They were all very nice and had me out of there in less than 1 hour. More

10k service Excellent experience was able to work in the lounge. Car was finished in an hour. I would happily bring my Va back her for a service Excellent experience was able to work in the lounge. Car was finished in an hour. I would happily bring my Va back her for a service More

Repair and replacement of tire and rim In three years of my contract there is not one negative thing I could say about the service dept at Smithtown Volkswagen. Always willing to help, rig In three years of my contract there is not one negative thing I could say about the service dept at Smithtown Volkswagen. Always willing to help, right away. work always done correctly. Wait time always at the minimum. The staff, Danielle, Tom, Anthony............always pleasant and welcoming. Because of them, and that service dept, My lease is up and I'm gong back to volkswagen and hope to be a customer for the next three years. More

Car Key program Came in to have a car key programmed, which cost $250 to purchase. Took close to 2 hours for the dealer to program the key, and when I was called back Came in to have a car key programmed, which cost $250 to purchase. Took close to 2 hours for the dealer to program the key, and when I was called back into the office, the rep tried to sell me on a list of other repairs that needed to be done. These included a new air filter and tire alignment. I just had these done at another VW Dealer about a month ago...All I needed and asked for was to have my key programmed. So I basically waited for them for close to 2 hours on what should be a very quick process. Ultimately, they charged me $99 to program the already $250 key, and made me sign off on the two repairs that I denied. Guess what? Now my old key (which was originally a backup, and only used for less than a month) doesn’t work with the push to start in my car. Since I got in the car with both keys, I didn’t realize the problem until after I got home much later. More

Service My experience was great. I was treated with respect and empathy. I was having a bad day and they treated me wonderful. They serviced my car as quickly My experience was great. I was treated with respect and empathy. I was having a bad day and they treated me wonderful. They serviced my car as quickly as possible. More

Awesome Customer Service Always courteous, professional and friendly. Hands down the best service team I’ve dealt with since purchasing a vehicle. Will choose Smithtown over a Always courteous, professional and friendly. Hands down the best service team I’ve dealt with since purchasing a vehicle. Will choose Smithtown over any other VW dealer on Long Island. More

Annual service Always a pleasant experience when dealing with Smithtown Volkswagen . Have and will continue to recommend Smithtown Volkswagen to friends and family. Always a pleasant experience when dealing with Smithtown Volkswagen . Have and will continue to recommend Smithtown Volkswagen to friends and family. Never had a problem. More

Very easy to work with Very easy to work with, very friendly, and very helpful especially with explaining all the work that they did. They went above and beyond. Will defini Very easy to work with, very friendly, and very helpful especially with explaining all the work that they did. They went above and beyond. Will definitely be back in the future and will definitely recommend to family & friends More

Fixing my car Found an issue when in for regular maintenance and scheduled to fix before problems It was covered under warranty and got fixed and I am happy my c Found an issue when in for regular maintenance and scheduled to fix before problems It was covered under warranty and got fixed and I am happy my car running property as depend upon it Thank you More