Smithtown Volkswagen - Service Center

The best service team ever!! The best service team ever experienced. Very professional,understanding and courteous. The are also very enthusiastic and greet customers with a smile The best service team ever experienced. Very professional,understanding and courteous. The are also very enthusiastic and greet customers with a smile. I will always use this service department. More

Anthony in service always very helpful and nice! Every visit has been quick and efficient. Anthony has helped me every time and has been wonderful. Recommend coming in for service at Smithtown VW Every visit has been quick and efficient. Anthony has helped me every time and has been wonderful. Recommend coming in for service at Smithtown VW More

Love Smithtown Volkswagon Love everyone here at Smithtown Volkswagon. Friendly and pleasant staff. Service was done in a timely matter. Well informed staff. They kept me upd Love everyone here at Smithtown Volkswagon. Friendly and pleasant staff. Service was done in a timely matter. Well informed staff. They kept me updated with what was going on during the appointment. Thank you. More

Great service they got me in and out and very friendly set me up with a appointment to come back and they will give me a rental car service they got me in and out and very friendly set me up with a appointment to come back and they will give me a rental car More

Excellent service From making the appointment to picking up my car, these guys made it so easy and convenient. Plus the loaner car they gave me was so much fun to drive From making the appointment to picking up my car, these guys made it so easy and convenient. Plus the loaner car they gave me was so much fun to drive for the day!. More

Great Excellent,professional and friendly service. Everyone helped me a lot and they are all enthusiastic.Would come again if I have any problems with my ca Excellent,professional and friendly service. Everyone helped me a lot and they are all enthusiastic.Would come again if I have any problems with my car. More

Service experience Always a pleasure dealing with Tom in the service department they made sure they had a loaner car for me. Also a warm getting when arrive Always a pleasure dealing with Tom in the service department they made sure they had a loaner car for me. Also a warm getting when arrive More

Lack of responsibility for sloppy work. I've been servicing my car here for 3 years, the whole time I trusted the mechanics to do right by my car. Last year they 'fixed' a rear view camera w I've been servicing my car here for 3 years, the whole time I trusted the mechanics to do right by my car. Last year they 'fixed' a rear view camera wire on my car... and left (all 3) camera wires cut open and exposed. My camera worked fine for about a year, and suddenly stopped working. Upon inspection I found the 3 open wires (no insulation, cut and removed housing). After a lot of back and forth, the current mechanic agreed that it was a sloppy job done on my car which left it vulnerable to further damage... yet the representative at the office continually denied any wrong doing (but assured me the mechanic who worked on it was no longer employed there... greatttt). To make matters worse, I visited the dealership 3 times and each time he told me that the wires they fixed (the ones that were cut open) were wires for the rear lights and not the camera. The only way I was able to find out the truth was to open the trunk panel by myself and follow the wires. Talk about lack of responsibility for sloppy work... too bad I can't trust them with my car again! More

Allie morales Unfortunately I lost my car key and had a horrible day. I was dreading the call to Volkswagen all day. To my surprise Allie answered the phone ecstati Unfortunately I lost my car key and had a horrible day. I was dreading the call to Volkswagen all day. To my surprise Allie answered the phone ecstatic and ready to do anything she could to assist me which was a pleasant surprise (especially considering my past experience with other dealerships). Although I called after hours and the department I needed was closed she was able to get me some pricing and made sure I would be first priority in the morning. Needless to say I know where I will be going to buy my next Volkswagen. More

Worst Place The Worst dealership i have ever been to. The Customer service is horrible. Paul Marcelo which is the service manager is RUDEEEE. Never will i ever ge The Worst dealership i have ever been to. The Customer service is horrible. Paul Marcelo which is the service manager is RUDEEEE. Never will i ever get my car serviced through this location. More