Smithtown Volkswagen - Service Center

2018 Passat repair- July 3rd 2019 The team at Smithtown VW is always a pleasure to deal with. Danielle is typically my contact there and she is always willing to go the extra mile for The team at Smithtown VW is always a pleasure to deal with. Danielle is typically my contact there and she is always willing to go the extra mile for customer satisfaction. The tech team diagnosed my car quickly and had to order the parts for the repair. The parts arrived on time and the repair was completed on schedule. If I have one criticism about Smithtown VW it is the lack of loaner cars available. While the service team did all they could and met every deadline for the repair cycle there was a period of 4 days that I could not use my vehicle. It would be helpful and expected that a loaner vehicle be available for the VW client. Best Regards, Joseph More

Recalls repaired It was my first experience with Smithtown Volkswagen. Everyone was so welcoming and professional. It was such a pleasure dealing with the staff. I wou It was my first experience with Smithtown Volkswagen. Everyone was so welcoming and professional. It was such a pleasure dealing with the staff. I would recommend them without a doubt More

Fast, friendly, and fair One of the best service experiences I've had! They checked the issue, corrected it, and performed a correction on a minor recall issue. They valued my One of the best service experiences I've had! They checked the issue, corrected it, and performed a correction on a minor recall issue. They valued my time, explained what was happening, and I will definitely be back in the future. More

Scheduled service made easy. Just had my 40,000mi service and it was made quick and easy Tom, he informed me of what was needed so I can keep my vehicle running at it's best. Woul Just had my 40,000mi service and it was made quick and easy Tom, he informed me of what was needed so I can keep my vehicle running at it's best. Would definitely recommend Smithtown VW to all my family and friends.. More

Very accommodating. My car needed more work done than I expected. I was given a courtesy ride home and then back to the dealer. The car is running very well. My car needed more work done than I expected. I was given a courtesy ride home and then back to the dealer. The car is running very well. More

Great It was easy check in & check out. Got the date & time I needed on a busy holiday week. They were very Respectful of my time. It was easy check in & check out. Got the date & time I needed on a busy holiday week. They were very Respectful of my time. More

Excellent, Service was excellent as usual. I reported that the automatic windshield wipers were not working properly. There was nothing wrong with the windshiel Service was excellent as usual. I reported that the automatic windshield wipers were not working properly. There was nothing wrong with the windshield wipers . I was not using the controls properly. . The technician and Tom Wilde were very patient in explaining the way the automatic wipers work. More

Excellent Dealer I have purchased and have had serviced 2 new G Ti's at this dealership. The service is excellent and timely. If you are going to buy and a VW buy it I have purchased and have had serviced 2 new G Ti's at this dealership. The service is excellent and timely. If you are going to buy and a VW buy it here and have them service it. More

Excellent service. Answered all my questions. The service here is great. The employees are friendly, courteous, and anxious to help. Service is prompt. There is nothing negative about my experien The service here is great. The employees are friendly, courteous, and anxious to help. Service is prompt. There is nothing negative about my experience . That’s it! More

Great Service Again! My entire experience from the time I made the appointment, to the time that the repairs were completed, was a very pleasant one! I will continue to My entire experience from the time I made the appointment, to the time that the repairs were completed, was a very pleasant one! I will continue to bring my car's here for service, and, I will recommend Smithtown VW to others. More