Smithtown Volkswagen - Service Center

nys inspection the service was fast the customer service person was pleasant to deal withthe inspection was done prompt and professional clean waiting room service d the service was fast the customer service person was pleasant to deal withthe inspection was done prompt and professional clean waiting room service done on time More

Excellent, as always:) I've been a customer of Smithtown Volkswagen since 2001, and have had nothing but positive experiences. This is a true team of professionals, and I s I've been a customer of Smithtown Volkswagen since 2001, and have had nothing but positive experiences. This is a true team of professionals, and I so appreciate Tom and everyone else in the service department. More

quick repair Although I've never heard of a gas gauge not working, especially on a four year old car, the defective part was identified, ordered and replaced. Got Although I've never heard of a gas gauge not working, especially on a four year old car, the defective part was identified, ordered and replaced. Got the car back right before a big road trip, just when we needed it. Having the repair covered by warranty was just another plus. More

Service always excellent I have leased Jettas for a few years now and I just went in for a recall for my trunk and the service was excellent. I thought it would take between a I have leased Jettas for a few years now and I just went in for a recall for my trunk and the service was excellent. I thought it would take between an hour - an hour and a half and it only took 40 minutes. Everyone there is always very friendly & service is always completed in a timely manner. More

trouble shooting car stalled in Maryland ,restarted then called tom .he advised me to have car checked at a V>W>dealer. I did. Nothing showed up called him back to adv car stalled in Maryland ,restarted then called tom .he advised me to have car checked at a V>W>dealer. I did. Nothing showed up called him back to advise of findings. he told me to bring it to him and they would recheck to make sure nothing was missed .they ran tests on each system to make sure the car was safe, they are an honest dealership. More

Complete sunroof replacement Brought vehicle in with mold oder and stained headliner. Car was analyzed and it was determined that sunroof frame was cracked causing the leak. The e Brought vehicle in with mold oder and stained headliner. Car was analyzed and it was determined that sunroof frame was cracked causing the leak. The entire interior was gone over and replaced due to water intrusion and mold. Entire headliner, dashboard padding , carpeting, sunroof controls , and sunshade. Nothing was left to chance. The repairs took several weeks because of the complexity and sourcing of parts. We were provided a loaner and kept apprised of the progress. Car was returned to us in excellent condition. I would highly recommend this service department. More

Tom Wilde is the best. Excellent! Fabulous! Tom is the BEST there ever was! I love going to Smithtown VW to see Tom. I know my car is in the right hands and he explains ever Excellent! Fabulous! Tom is the BEST there ever was! I love going to Smithtown VW to see Tom. I know my car is in the right hands and he explains everything thoroughly each time I visit. More

Excellent Customer Service As always, the service department goes above and beyond in making sure our needs are met. Have never been disappointed. We will always bring our VWs As always, the service department goes above and beyond in making sure our needs are met. Have never been disappointed. We will always bring our VWs there. More

Best VW Dealership in Suffolk! Smithtown VW is by far the best VW dealership in the area. I have tried others and none compare to Smithtown's customer service. Danielle guided me th Smithtown VW is by far the best VW dealership in the area. I have tried others and none compare to Smithtown's customer service. Danielle guided me through the entire service process and explained my options. She kept me in loop the entire time my vehicle was in the shop. The only reason I could not give a 5 star rating was because they had no loaner cars available for me to use while my car was being repaired. I understood that their loaners were being repaired, but since my car was there for a week, it would have been nice to supply me with a vehicle. More

Excellent service above and beyond Very friendly. Helpful and prompt. All work was done in the time promised. I felt I received personal attention. I was given an estimate before the wo Very friendly. Helpful and prompt. All work was done in the time promised. I felt I received personal attention. I was given an estimate before the work started and the end result was accurate. More