Advantage Acura

If you're looking to be scammed, this is the place for you. I have been a loyal customer for over eight years, and I have never felt so disrespected and lied too. My lease was up, and my wife and I went t you. I have been a loyal customer for over eight years, and I have never felt so disrespected and lied too. My lease was up, and my wife and I went to look at a new car, we were assisted by Rocky who stated he took over for John Schepp due to him retiring. I was given a set price and signed a form with all the information I needed to set up insurance for the car. The only thing left to do was pick up the car on Monday. However, when I came in on Monday I was told by Karen had to get extended coverage because the car wouldn’t be fully covered. This increased my monthly payment and additional $100+.After looking into it more at home, I realized it wasn't fully explained, and they made it seem like I had no other option but to get the additional coverage . I called back a few hours later to clarify this, I was given the run around and told Karen left for the day. My wife called and also left a message. My wife received a call from Karen that stated she couldn’t speak with her but never called me back, knowing the situation. I called again left a voicemail then called back spoke with Karen who basically told me there was nothing she could do, she didn’t even try. I called back and asked for a general manager and was told that there was no general manager on site. When I my wife called and asked to speak to a general manager, she spoke with Jim, who basically mocked her and asked if she even knew what "full coverage" meant. He acknowledged that some of what I said was true but then claimed he couldn’t hear hear here properly. When my I called again , whoever I spoke to told me there was nothing I could do either. I don’t understand why they won’t try to help me. Is this a how they treat loyal customers, smile in their face then stab them in the back? I will never recommend this dealership to anyone. This has been the worst experience I’ve ever had, and I want everyone to know that if you want to deal with people who are only interested in your money, this is the place to go. Shame on them for taking advantage of loyal hard working people. I have yet to receive a call back from anyone. Very unprofessional More

since the takeover the salespeople are not doing the right thing by there loyal customers right thing by there loyal customers More

John Schepp and the dealership was so easy to deal with. i was in an out in no time. i would buy my next car from them. also service department is very good. i was in an out in no time. i would buy my next car from them. also service department is very good. More

I’ve owned 5 Acuras in the past some purchased from Smithtown Acura. I walked in to just glance at the new Integra and was greeted by Anthony Verderosa. From the very beginning it was a very stress fre Smithtown Acura. I walked in to just glance at the new Integra and was greeted by Anthony Verderosa. From the very beginning it was a very stress free environment. I did not have much time on this visit but Anthony answered any initial questions I had. I called him to later that week to set up a test drive and start to talk $. Once I determined what color specs he coordinated ordering my car. I was supposed to take delivery in sept but Anthony was able to work some magic and I took delivery on August 5th. Couldn’t be happier with the attention / customer service from day 1 and in love with the Integra. Highly recommend going to Smithtown Acura and Anthony will be my go to sales rep!!! More

From our salesman Rich Shaeffer, to everyone else at the dealership, the service was first class and very accommodating. dealership, the service was first class and very accommodating. More

Our first experience at Smithtown Acura will definitely bring me back. We wanted to share our great experience with AC. AC is a true gentleman, very friendly, professional and helpful. He located the car w bring me back. We wanted to share our great experience with AC. AC is a true gentleman, very friendly, professional and helpful. He located the car we had been looking for and we couldn't be more thankful for his dedication to help us. We bought Certified Pre-Owned Acura. AC show us the best customer service we have ever experienced: No-pressure, didn't feel rushed, Trustworthy. Quick and clear communication, no matter if its an early morning or late night. Final price was exactly as negotiated, no additional dealership fee like others dealership started to charge you, no last-minute surprises. Also, we would like to thank Karen ( Finance Manager ) who find the best financing deal for us, great communication as well and made the process easy, quick and painless. I would highly recommend to friends and family More

The GOOD -> Beautiful Showroom, Lovely Reception Staff, and Nice Service Department Personnel The BAD -> Everything Else! 1) Karen in Finance = Nasty, Impatient, Argumentative, and a Total Horror Sh and Nice Service Department Personnel The BAD -> Everything Else! 1) Karen in Finance = Nasty, Impatient, Argumentative, and a Total Horror Show 2) Rick in Sales = A Good Guy until challenged in regard to computational errors on my bill of sale. Very Pushy and Insistent that I rectify errors made by the dealership in regard to my insurance binder by asking me to DO THEIR JOB and call my insurance agent several times. The agent asked my why the dealership could not dial the phone themselves and I said because they have me. More

Broke Quarantine to Pick Up a New Car..., So Worth It! Our lease was ending and that meant our triennial trip to a Smithtown Acura. It’s the best - wouldn’t go anywhere else. They could not have m It! Our lease was ending and that meant our triennial trip to a Smithtown Acura. It’s the best - wouldn’t go anywhere else. They could not have made it easier to turn in our old car and pick up a new one. Our salesman was very professional and the Sales Manager Gregg is super, helped us put the whole thing together. The car was delivered in perfect shape, we drove it off and are happy ever after. Thanks again, Smithtown Acura! More

2020 rdx John Schepp is a pleasure to deal with, this is my second leased Acura with John. John is courteous, honest, professional and delivers what he promis John Schepp is a pleasure to deal with, this is my second leased Acura with John. John is courteous, honest, professional and delivers what he promises. No bait and switch, no hidden fees, no nonsense - just a great person to deal with More

Excellent i have bought 5 MDX from John Schepp and he is great to deal with. He was on top of everything and we where in and out of the dealership very quickly i have bought 5 MDX from John Schepp and he is great to deal with. He was on top of everything and we where in and out of the dealership very quickly. Also three years later i got the same MDX for $110 per month less. when does that happen. The Acura MDX has been great . More