Smithtown Acura

Extremely Rude I originally brought my car in to get some recalls taken care of and a simple oil change. They were very nice at first, no problem with a loaner car e I originally brought my car in to get some recalls taken care of and a simple oil change. They were very nice at first, no problem with a loaner car etc. I was prepared to discuss and buy a returned lease once recalls were taken care of, as I stated to the service department before leaving, along with which car I was interested in. I received a phone call saying my car would be PUSHED into the lot, because my oil change needed a $164 part or it was not driveable?! Yeah, okay. All said and done, I returned to pick up my vehicle and they were very rude, not interested in discussing returned leases with me. Handed me my keys and proceeded to point in the direction around the back, had me walk to get my car, rather than pulling it up front for me. Needless to say, I'm happy to take my business to Bayshore and purchase a new car there. More

Excellent Internet Sales Experience with Smithtown Acura I am an internet shopper. As an internet purchaser I am primarily interested in obtaining the lowest price and working with a dealership that does not I am an internet shopper. As an internet purchaser I am primarily interested in obtaining the lowest price and working with a dealership that does not play sales games. I priced out the MDX I wanted with just about every Acura dealership on Long Island. Smithtown Acura's internet process was top notch. I received clear and responsive communications from Internet Consultant, Marissa DePalma. She worked with Manager, Greg Vigna, to match the lowest prices I found among the various Long Island dealerships. There were no games. No bait and switch occurred. Ultimately, the deal came down to the purchase price I would receive on my trade in, a Cadillac Escalade. When we arrived at the dealership, we were made right at home by salesman, Brian Gore. He showed us the features of the MDX while Greg Vigna took the Cadillac to be assessed for trade in value. Greg came back with a very fair price very quickly. Again, there were no games, just a fair price from the very beginning. I concluded that this is a dealership that gets what an internet buyer wants and they met my needs. I agreed to the deal and we are enjoying our MDX very much. Great job by the Smithtown Acura team. More

Excellent Experience Anthony Verderosa (Smithtown Acura Asst Sales Mgr) and the staff at the dealer provided an excellent customer experience and they made the transaction Anthony Verderosa (Smithtown Acura Asst Sales Mgr) and the staff at the dealer provided an excellent customer experience and they made the transaction smooth. I would recommend Anthony and Smithtown Acura wholeheartedly. More

Acura Smithtown Leasing I just leased my 3rd car with Acura Smithtown FANTASTC GREAT Made the process very smooth and easy They maintaine a high level of professionalism a I just leased my 3rd car with Acura Smithtown FANTASTC GREAT Made the process very smooth and easy They maintaine a high level of professionalism and very friendly I highly recommend, go see John!!!! More

Great dealership Excellent salesman. They know their vehicles and do not pressure you. The vehicles sell them selves. My salesman was Rick he was very accommodating an Excellent salesman. They know their vehicles and do not pressure you. The vehicles sell them selves. My salesman was Rick he was very accommodating and stayed on top of it at all times. More

New RDX lease I just leased a new Acura RDX yesterday and had the most amazing experience with Evelyn! This was my first time leading a car fully on my own and evel I just leased a new Acura RDX yesterday and had the most amazing experience with Evelyn! This was my first time leading a car fully on my own and evelyn made the process easy! She answered my late night texts, eased any anxiety I had , and really cared about making me the best deal possible! I went to many car dealerships and nothing compared to my experience here! More

HAPPY CUSTOMER We needed to sell a BMW which had some issues with it. The salesman ( Peter and Dan ) were very honest and helpful to assist us if trading in was an We needed to sell a BMW which had some issues with it. The salesman ( Peter and Dan ) were very honest and helpful to assist us if trading in was an option. Peter in used sales was accommodating, friendly and personable. I knew I wanted an RDX and I got it. The car had a little imperfections, Peter made sure my RDX was sweet again. He made it easy and painless!!. Thank you More

Scratched my vehicle after service. Hard to deal with Would avoid this place to service my vehicle. When brought in for service car came our with a nice long scratch along the side. Had to spend about ano Would avoid this place to service my vehicle. When brought in for service car came our with a nice long scratch along the side. Had to spend about another hour and a half going back and forth before they begrudgingly took the vehicle to 'buff it out'. I had to take the very inspection sheet they fill out on every vehicle and point out to them that that scratch would have been on their sheet. This was after they claimed it must have been there before and 'impossible' to get during service as most of there walls have some protection supposedly. I now service my vehicle at Rallye and never look back. I do wish to say I stopped by while looking for my now purchased Acura TL (not from them) and the sales team was good to deal with. Just I would never device my vehicle here. More

Great car but a few bumps in the road. Great service Bought a new MDX. Love the car but it has been in the shop a number of times. Service has been great in trying to deal with the issues. Bought a new MDX. Love the car but it has been in the shop a number of times. Service has been great in trying to deal with the issues. More

Sales department sucks No patients in answering questions and very rude. I will never recommend this dealer. They wanted to finish deal today without test driving the car. No patients in answering questions and very rude. I will never recommend this dealer. They wanted to finish deal today without test driving the car. More