Smith Volkswagen

Jamie was very professional, funny and quite handsome. Answered all my questions and made me feel comfortable with my new car. He took the time to show me all the new features and around the dealership. I Answered all my questions and made me feel comfortable with my new car. He took the time to show me all the new features and around the dealership. I give him 2 big thumbs up. Super job Jamie! More

I have been going to Smith for routine service on my car for years. I bought my first VW in NY, but brought it to Smith for most of the time I owned it. Every time I go in there, I feel right at home and for years. I bought my first VW in NY, but brought it to Smith for most of the time I owned it. Every time I go in there, I feel right at home and very important. Everyone knows my name and is really friendly and helpful. They are very busy every time I'm in there, but I always feel like the only customer. When the warranty was up on my first VW, I traded it in and bought a new car from Smith. They helped me find what I wanted for a good price. I look forward to bringing my new car to Smith for routine maintenance. The staff at Smith is great, as is the quality of work. More

Smith VW is organized in a way that gets all of your concerns and questions answered BEFORE you need to ask them. And for service, I've always got the appointment date and time that I needed as well as concerns and questions answered BEFORE you need to ask them. And for service, I've always got the appointment date and time that I needed as well as timely repairs. More

Have bought cars and had service there x 20 years...always able to get appointment and informed of problems, cost and time frame for repairs.. years...always able to get appointment and informed of problems, cost and time frame for repairs.. More

My parents purchased air cooled VW's (beetle's and fast back) in the early 70's from this dealership. I have followed suit and made numerous purchases from this dealership and have owned no less then eigh back) in the early 70's from this dealership. I have followed suit and made numerous purchases from this dealership and have owned no less then eight VW's in the past 30 years. Smith VW is a great place. I have built great relationships with the service staff over the years and would not hesitate to recommend them. At this time Jim my service adviser and Josh my mechanic/tech have become a very reliable source for my VW's care and service needs. I have only been to one other VW dealership for service out of shear convenience when I was in travel and found that they do not compare with the experience and professionalism that Smith VW has. More

Only buy a car from here if you are prepared to be cheated, then insulted when you voice your concerns. They do not stand by their vehicles and will lie to close the sale. This was the worst car buy cheated, then insulted when you voice your concerns. They do not stand by their vehicles and will lie to close the sale. This was the worst car buying experience I've ever had. Please, do not trust these guys. More

I have dealt with Smith twice. On the first occasion a marker light had fallen off of my Passat while still under warranty. Smith refused to honor the warranty. I went back only because of a recall on t marker light had fallen off of my Passat while still under warranty. Smith refused to honor the warranty. I went back only because of a recall on the same car. I also asked them to replace the head unit because the CD no longer worked. They charged me for the premium model head unit, but they installed the base model, even though the premium "Monsoon" unit came standard in my GLX model. The service advisor insisted that the old unit was the same as the unit they installed, until they connected power to the old unit and the display "Monsoon" came up. I had to contact Volkswagen of America twice to make Smith install the correct head unit. I never even got an apology. More

I was very impressed by the level of professionalism shown by the employees of Smith Volkswagen. The sales associate was understanding and helpful in finding the perfect, most affordable car for me. He shown by the employees of Smith Volkswagen. The sales associate was understanding and helpful in finding the perfect, most affordable car for me. He knew I was on a budget and gave me a great deal. I would recommend this dealership to anyone looking for a hassle free, friendly experience. More