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Smith Motor Sales of Haverhill Inc - Service Center

Haverhill, MA

4.9
1,783 Reviews
Call Service Center (978) 372-2552

1,783 Reviews of Smith Motor Sales of Haverhill Inc - Service Center

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November 17, 2023

Craig and Smith Motors always go the extra mile to please their customers. They are polite, knowledgeable and always finish on or ahead of schedule. They do a great job. More

by Cnorden1
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Craig Tedeschi
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Nov 19, 2023 -

Smith Motor Sales of Haverhill Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 16, 2023

Love the family atmosphere where they care about each customer. The service is over the top and that is the case with every employee that I interacted with. Craig is #1 but also the techs that come out t More

by CLAIR.CUSHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Wheeler, Craig Tedeschi
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Nov 16, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Clair, for your business and this review. We're happy to hear that Craig and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 15, 2023

Spent $2300 still have same problem no one returns my call left voicemail not happy More

by JOOEY.SILVERIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Tedeschi
Report | Print
Nov 19, 2023 -

Smith Motor Sales of Haverhill Inc responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please send us a message with the best way to contact you and we will reach out. Thank you!

November 14, 2023

As usual , treated with the upmost respect and courtesy. Everything was explained in a professional manner. More

by Victormorales0555
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Nov 14, 2023 -

Smith Motor Sales of Haverhill Inc responded

Victor, Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

November 11, 2023

Great service. Quick, efficient, communicative, and courteous. They keep my GLS 450 running great. Highly recommend for anyone who wants to keep their Mercedes in m More

by Steve C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Nov 12, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, Steve, and for taking the time to leave us this wonderful feedback!

November 11, 2023

The entire team is always friendly, professional, and my car is always ready on time. More

by LISABAKERMARKETING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
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Nov 13, 2023 -

Smith Motor Sales of Haverhill Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Lisa, and look forward to your next visit.

November 11, 2023

Craig was many things Attentive Accommodating Professional Knowledgeable Great asset to Smith Motors and Mercedes More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Report | Print
Nov 12, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Bob, and we look forward to working with you again.

November 09, 2023

The service reps are always very helpful. Craig is the best. It is always a good visit. More

by RICHARD.MAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi
Report | Print
Nov 10, 2023 -

Smith Motor Sales of Haverhill Inc responded

Richard, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

November 09, 2023

Always a pleasure working with Nicholas and Craig. They kept me notified at all times More

by Jenbenz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Wheeler, Craig Tedeschi
Report | Print
Nov 10, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nicholas and Craig met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

November 07, 2023

A few times , we found out more issues come out after service we need to come back again for issue may not fixed or with more issues: like have brake red flash light 3 times today ; also large sound whe More

by QIANJIANHUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt johnson
Report | Print
Nov 10, 2023 -

Smith Motor Sales of Haverhill Inc responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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