Smith Motor Sales of Haverhill Inc - Service Center

Listen, they take great care of me and my cars. I think we are together 12 years now. ?? I think we are together 12 years now. ?? More

Stopped by for an unexpected problem without an appointment and was helped right away. It was my first time at this location, I usually go to other Mercedes locations but was told by a friend that appointment and was helped right away. It was my first time at this location, I usually go to other Mercedes locations but was told by a friend that this one is better and they were right. I was assisted right away, the customer service was amazing, and they worked on my car so fast. I was out of there within a half hour. 10/10! More

My entire experience was great! They took me immediately, did maintenance, corrected a recall and inspected my car and I had my car back within two days. They took me immediately, did maintenance, corrected a recall and inspected my car and I had my car back within two days. More

When my car was done I drove it home and saw black smoke coming from the hood I got worried and call Matt right away. He said oh yah they spilt oil. I was thinking if they spilt oil all over my perfectly cl coming from the hood I got worried and call Matt right away. He said oh yah they spilt oil. I was thinking if they spilt oil all over my perfectly clean car why didn't they clean it ? I was not happy. They came to my house and picked my car up to have it cleaned up. Matt also said mistakes happen. Well I've been going to Mercedes for many years now and have never had such a thing happen. It's a simple oil change. I feel like I shouldn't have had to pay for this. They did say I could have a free one next time. Well I'm scared to bring my car in next time. The car was left all dirty with black finger marks on the hood with oil on my grill. Seats moved. I always feel great going to the dealership that day I did not :-( More

Everyone there were caring and understanding of vehicle situation and the subframe situation was covered by warranty so as I only had to pay for: clamps, screws and shim and vehicle was fixed promptly. situation and the subframe situation was covered by warranty so as I only had to pay for: clamps, screws and shim and vehicle was fixed promptly. More

Prompt. Friendly. Good communication. Easy transaction Accommodating. Willingness to explain any issues Professional. Thorough. Overall positive experience Friendly. Good communication. Easy transaction Accommodating. Willingness to explain any issues Professional. Thorough. Overall positive experience More

Professional, knowledgeable, easy to work with, timely repairs. I wouldn’t go to any other dealership repairs. I wouldn’t go to any other dealership More

Excellent customer service . .. turnaround time was good. A very happy customer Excellent professionalism at its best .. turnaround time was good. A very happy customer Excellent professionalism at its best More

Expensive and bad. Very expensive the service that did not solve, changed an unnecessary part and continued with the same problem. They discharged the car’s battery unn Very expensive the service that did not solve, changed an unnecessary part and continued with the same problem. They discharged the car’s battery unnecessarily. They didn’t solve the problem and the service was very expensive. More