Smith Motor Sales of Haverhill Inc - Service Center

Was pleased with how quickly the service work was completed the service rep was attentive to my request I am glad that the Mercedes dealership is not that far from my home completed the service rep was attentive to my request I am glad that the Mercedes dealership is not that far from my home More

They asked me to drop of the car in the morning and have it ready by 12pm it wasn’t ready by 5pm after the close and without cleaning I had to wait 10 minutes for the guy to do half vacuuming, and it isn’t it ready by 12pm it wasn’t ready by 5pm after the close and without cleaning I had to wait 10 minutes for the guy to do half vacuuming, and it isn’t the first time it is the second time I picked up last time with no cleaning at all on the end of the day they always leave my car for the last service More

Excellent job. Dave was very accommodating and professional. Work was done on time and good. I will be back for future service needs. Thank you professional. Work was done on time and good. I will be back for future service needs. Thank you More

Nick in Haverhill was very professional, courteous and helpful also very patient ! A very Nice employee to deal with people i would deal with him again helpful also very patient ! A very Nice employee to deal with people i would deal with him again More

Excellent service, and good communication about how the service was progressing. Car was returned in great shape and sparkling clean. I would recommend Smith to all. service was progressing. Car was returned in great shape and sparkling clean. I would recommend Smith to all. More

Great service, I’m very pleased! Dave is always very friendly, helpful, and checks in with me to make sure all of my needs were met. friendly, helpful, and checks in with me to make sure all of my needs were met. More

Craig is always amazingly accommodating! He is professional, efficient, and an asset to any organization! I was running late this last time and he elected to stay snd wait for me even though the d professional, efficient, and an asset to any organization! I was running late this last time and he elected to stay snd wait for me even though the dealership closed at 5. I told him I would come in the morning that I was fine turning around and he insisted I continue even though I informed him I was still 25 minutes out. Incredible!!! Thank you! More

Got me in for service on short notice. Greatly appreciated. Very customer centric. Will be bringing my other vehicles to this dealership now that I have relocated to this area. appreciated. Very customer centric. Will be bringing my other vehicles to this dealership now that I have relocated to this area. More

I have been a customer since i believe 2004! Starting with charlie chadder , wes ,nick etc im impressed ! My frustrations since 2019 is related to me having to go back, some times Monthly , to repair and with charlie chadder , wes ,nick etc im impressed ! My frustrations since 2019 is related to me having to go back, some times Monthly , to repair and replace my tires! Friends of mine are suggesting that i look at their bmw , caddilac!’s etc. who dont have the tires problem like i have with mybMB on my e 450! Prersonally! I cant wait wait until my lease is up and in the mean time up visiting othercomparable cars More

Great customer service, and quick turn around. Very fluent process with none pushy service reps. Clean waiting area and easy check out process. All members respected COVID protocols fluent process with none pushy service reps. Clean waiting area and easy check out process. All members respected COVID protocols More