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Smith Motor Sales of Haverhill Inc - Service Center

Haverhill, MA

4.9
1,787 Reviews

1,787 Reviews of Smith Motor Sales of Haverhill Inc - Service Center

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May 06, 2021

The service department leaders were very professional and customer friendly. My vehicle was repaired in the estimated time given. Special thanks for the service including the loan car. More

by BERTRANDPRYCE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
May 07, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Smith Motor Sales of Haverhill Inc. Please don't hesitate to reach out if you need anything else.

May 05, 2021

Professional, Courteous, and accommodating on all occasions. Service staff always greets you with a smile And listens carefully to your concerns. Service staff does excellent work. More

by ELAINECLAUSEN
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Elaine, for taking the time to leave us this five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

April 30, 2021

Very professional and accommodating service. They appreciate your patronage and tell you so. Diagnose what you need efficiency and explain your service needs, their diagnosis and costs. They make you More

by Lawrenceragland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Apr 30, 2021 -

Smith Motor Sales of Haverhill Inc responded

Lawrence, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

April 29, 2021

Friendly courteous and speedy. The staff always has a pleasant manner about themselves. Providing a lender car is such a great way to do business More

by RFOLEY194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Apr 29, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 29, 2021

This ordeal began with a blown tire due to a pothole requiring roadside assistance. The roadside assistant was in a word - outstanding. Followed by Nicks responsiveness of getting the rim repaired, tire More

by JOSEPH_VOICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Road Side support person
Apr 30, 2021 -

Smith Motor Sales of Haverhill Inc responded

Joseph, We are very happy to have provided you with such a positive experience working with Nick! We sincerely value your business and look forward to your next visit.

April 28, 2021

Recall was done in very timely manner and they even washed and vacuumed my car,,life is great !will recommend Smith to other people I know that have a Mercedes More

by Greencarman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl nigl
Apr 28, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 27, 2021

Your service is excellent. Special your service person Dave is amazing. If everyone is like Dave word will be easy to live. Thank you very much. More

by ZKUZERA
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Apr 27, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. Dave and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 27, 2021

I purchased a 2018 C300 at Herb Chambers Peabody 11/20. So many problems with this vehicle. It went back 5 times, problems never resolved. Finally, I brought it to Smith Motors. All problems solved, excell More

by BBRINGOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Smith Motor Sales of Haverhill Inc!

April 24, 2021

David couldn’t do enough for me! Highly recommend your service department!!! You have exceptional employees and your facility is very impressive. Here’s to continued success More

by JG19THHOLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Apr 25, 2021 -

Smith Motor Sales of Haverhill Inc responded

We appreciate your business and our team looks forward to serving you again soon!

April 23, 2021

I bought a pre owned Mercedes suv , it had issues with the automatic car starter , door locks radio/ media. The IT man was great , it took five days to fix . My sales man Justin was curious & professiona More

by davidwburgess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Apr 23, 2021 -

Smith Motor Sales of Haverhill Inc responded

Thank you, David, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

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