Smith Motor Sales of Haverhill Inc - Service Center

David Penny is the service department was a pleasure to work with. Personable and professional. Work was completed in a timely manner and I was advised in detail as to what was being done work with. Personable and professional. Work was completed in a timely manner and I was advised in detail as to what was being done More

Service was excellent Only reason not a five star, Service was excellent Only reason not a five star, loaner car not very clean, in and out side Dave Penny was excellent and friendly Kept me up to Service was excellent Only reason not a five star, loaner car not very clean, in and out side Dave Penny was excellent and friendly Kept me up to date More

Dealer contacted me regarding a recall on my Mercedes. Very accommodating regarding time and date of repair. Was done very quickly and returned car to me cleaned and washed. Unexpected surprise Very accommodating regarding time and date of repair. Was done very quickly and returned car to me cleaned and washed. Unexpected surprise More

Upon entering the service department I was promptly and professionally greeted. Information was taken and I was informed what to expect and as promised service was performed accordingly and in the promise professionally greeted. Information was taken and I was informed what to expect and as promised service was performed accordingly and in the promised time. Thank you More

Excellent service , friendly environment, and too customer service. I will definitely recommend to other family members and friends. Thank you for your dedication and commitment. customer service. I will definitely recommend to other family members and friends. Thank you for your dedication and commitment. More

Overall Service was great. Scheduling was flexible, nice waiting area ,They forgot to put water on the wipers and they said that they vacuumed inside the car but didn’t seemed like it. waiting area ,They forgot to put water on the wipers and they said that they vacuumed inside the car but didn’t seemed like it. More

Clean, timely, good communication, called to keep me apprised of status regularly. Friendly. Flexible about not picking car up right away. Helpful with service bulletins and computer updates. apprised of status regularly. Friendly. Flexible about not picking car up right away. Helpful with service bulletins and computer updates. More

Great experience, the service people we’re friendly and very helpful. Nick was great very helpful answered all my questions! He Told me if I needed any more help to stop by. I thought that was great. very helpful. Nick was great very helpful answered all my questions! He Told me if I needed any more help to stop by. I thought that was great. More

Craig in service is the best! He's always informed, checks back, calls with updates - I've been using this dealership for service on my 5 Mercedes for about 10 years - Craig always goes above and beyon checks back, calls with updates - I've been using this dealership for service on my 5 Mercedes for about 10 years - Craig always goes above and beyond. Exceptional. More