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Smith Motor Sales of Haverhill Inc - Service Center
Haverhill, MA
1,788 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,788 Reviews of Smith Motor Sales of Haverhill Inc - Service Center
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September 14, 2021
We have had nothing but the very best experience since purchasing our vehicle. Always impressed with how helpful and friendly everyone has been! purchasing our vehicle. Always impressed with how helpful and friendly everyone has been! More
by Sunshine2630
Verified Customer
September 14, 2021
Excellent customer service! They did a great job on my car! I can always count on Smith Motors. car! I can always count on Smith Motors. More
by JANDLSARNO
September 13, 2021
I had my car towed to this dealership because of a flat tire on my run flat tires. I walked into the service center and asked the first service representative “how are you?” and I didn’t get any response, tire on my run flat tires. I walked into the service center and asked the first service representative “how are you?” and I didn’t get any response, just walked by me. When I was called to the on service representative desk and he asked me to write down my name, address and phone number on a blank piece of paper instead of connecting with a customer and asking for the information while he typed it into the system like any other customer friendly place. I informed him that I have the premium warranty tire repair package he was passive on the information I gave him and made it seem like it doesn’t matter. He mumbled “this f-n guy” under his breath. I informed him to not charge me anything without telling me. Several minutes later he told me that my tire wouldn’t be covered because the thread is too low. I have low profile summer tires and 16k miles, along with winter tires that I have changed throughout the seasons. He didn’t bother to make an attempt to contact the warranty provider to see if it’s covered. Instead he wanted to charge me for a new tire. I shouldn’t be judged on my gender, race or age when going to an establishment. I went another Mercedes dealer the next day and they replaced my tire for free under the warranty. More
by Presley
September 11, 2021
Nice people. Actually received a guesstimate over the phone and the bill came in under! I bought my car there, have always had it serviced there and have been very happy with the service dept phone and the bill came in under! I bought my car there, have always had it serviced there and have been very happy with the service dept More
by MARTY31
Employees Worked With
September 11, 2021
Efficient and timely, the usual great service we receive. We have done business with smith for 20 years and always happy with the service we receive. We have done business with smith for 20 years and always happy with the service we receive. More
by JIm M
Employees Worked With
Dave Penny
September 11, 2021
Honest. Easy to book and super friendly. I always know that the work will be done correctly. I generally work with Nick, who in is well versed in MB Jason Hashem that the work will be done correctly. I generally work with Nick, who in is well versed in MB Jason Hashem More
by Jason Hashem
Employees Worked With
September 10, 2021
Great work and follow through on service needs. Appts easy to get when needed for rush help too. CSR always helpful and willing to listen to problems. easy to get when needed for rush help too. CSR always helpful and willing to listen to problems. More
by BENGER15
September 09, 2021
Dave is one of the most professional employee I met at car dealership. Every question I had, he has an answer. I wouldn't go to anyone else but DAVE car dealership. Every question I had, he has an answer. I wouldn't go to anyone else but DAVE More
by 420freedomrunners1473
Employees Worked With
Dave Penny
