Smith Motor Sales of Haverhill Inc

Would not go back. Service department management was not professional. My car had additional issues after every service that required me to take it back and pay more. N Service department management was not professional. My car had additional issues after every service that required me to take it back and pay more. Not coincidental in my opinion. Started taking it to another Mercedes dealership and never had those problems. More

Awesome job on w140 1997 Mercedes Benz thank you so much !!! 10 out of 10 would recommend!!! !!! 10 out of 10 would recommend!!! More

Honesty, friendly, knowledgeable, and service oriented staff. I can trust all levels of sales, service, and customer dedication at Smith Motors.It is certainly a dealership worthy of repeat business.No ma staff. I can trust all levels of sales, service, and customer dedication at Smith Motors.It is certainly a dealership worthy of repeat business.No matter where we live in the USA, we come back to this wonderful and friendly dealership! More

Steve was fantastic. Very helpful. an accommodating to our needs. we will be back thank u Very helpful. an accommodating to our needs. we will be back thank u More

Service dept has gone downhill. Not sure if it’s new management but I haven’t been happy the past several times I have brought my cars in. They don’t even make sure the car is compl Not sure if it’s new management but I haven’t been happy the past several times I have brought my cars in. They don’t even make sure the car is completely ready to drive off the lot before you pick it up. It is really upsetting because I was very loyal to this dealership and always highly recommended it to others. More

Steve B is the best service rep around. Top notch service. He cares more than any rep I’ve ever dealt with to ensure you experience is perfect. Top notch service. He cares more than any rep I’ve ever dealt with to ensure you experience is perfect. More

Smith Motors made my car buying experience truly enjoyable and stress-free. They provided all the information I needed and offered a fantastic trade in deal. The entire process was seamless, and the enjoyable and stress-free. They provided all the information I needed and offered a fantastic trade in deal. The entire process was seamless, and they’ve earned a lifelong customer in me. Highly recommend! More

Wonderful and transparent service team! Always The best customer service, I would not hesitate to recommend them! Always The best customer service, I would not hesitate to recommend them! More

Brought my wagon in for routine maintenance. Had arranged for a loaner. Matt checked me in and notified me later in the day when it was ready. It’s the best service department I’ve ever exper Had arranged for a loaner. Matt checked me in and notified me later in the day when it was ready. It’s the best service department I’ve ever experienced. I would not consider any other dealership for either of my Mercedes. More

There was nothing about this dealership I liked or would recommend, especially William Crowe called a handful of times. Left voicemails when I mentioned that he said well I’m busy very unprofessional. I was recommend, especially William Crowe called a handful of times. Left voicemails when I mentioned that he said well I’m busy very unprofessional. I was hoping to get this survey doing this is not my style. That’s why I never reached out to call Looking for a survey, but this survey was warranted More