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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Employees
Reviews
Vehicles
4.9
2,164 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,164 reviews

March 06, 2023

They will make you pay for their deficiencies. They charged for all the time it took them to figure out what the problem with the head lights was even though I got the repair done there. More

by SRMAHAPATRA
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Not sure who the advisor was… but definitely not Craig or Nicholas.
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Mar 09, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 05, 2023

As a first time Mercedes Benz owner they are very knowledgeable of the vehicles they sell. More

by YANDELFRIAS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2023 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

March 05, 2023

Great staff. Always enjoy discussing issues with my vehicle and how to correct it. Never pressured so I always return and recommend to other Benz owners More

by jfgamachesr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 04, 2023

the staff is knowledgeable and helpful- always willing to go the extra mile to make everything go smoothly More

by JHANNA42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 04, 2023

I have never had a bad experience at Smith. I am a lifetime customer. I recommend the dealership to all. More

by MCPARKER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Harris
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Mar 05, 2023 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc!

March 03, 2023

Employee was very nice and respectful . they treated very nice and answered all my questions. More

by Yaris Guillen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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Mar 03, 2023 -

Smith Motor Sales of Haverhill Inc responded

Yaris, Thank you! Craig and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

March 03, 2023

From the beginning of making the appointment to the end of the service rep was on top of things. Thank you . More

by BVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2023 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that Nicholas was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

March 02, 2023

Marc Womboldt was great and the entire process of buying my new car was easy and enjoyable. More

by LAHESSE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marc Womboldt
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Mar 03, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for taking the time to share your feedback with us. Marc and our team are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

March 01, 2023

Smith Motors has an excellent service department. They are knowledgeable, cordial and efficient. They explain the work do one and stand behind it. Great job. More

by Cnorden1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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Mar 02, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 01, 2023

Handled the matter efficiently. Thanks very much for getting me in and out. Over and out. More

by Xixo
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick.
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Mar 02, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Smith Motor Sales of Haverhill Inc to be a positive one. Please don't hesitate to reach out if you need anything else.

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