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Smith Motor Sales of Haverhill Inc
Haverhill, MA
2,215 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 PM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,215 reviews
September 26, 2023
I would not recommend this dealership to anyone. Had my car towed there my car sat there for over a week. Then when I pick up the car my convertible top would not open I went inside to talk to them Had my car towed there my car sat there for over a week. Then when I pick up the car my convertible top would not open I went inside to talk to them they said to set up another appointment to drive the car for 1 week and see what happens. The manager didn’t even come outside with me so I could show them. I would never go back there for service. Very poor customer service. More
by VIERINGV2141
Verified Customer
September 26, 2023
Excellent service and friendly staff, which is not always the case at other dealerships. I would highly recommend Smith Mercedes! the case at other dealerships. I would highly recommend Smith Mercedes! More
by BOGO28
Employees Worked With
Other Employees :
Joe, who answers the phone when I first call, is 5 Stars as well, Craig Tedeschi, Dave Penny
September 23, 2023
Smith Motor, Sales of Haverhill are so accommodating. They leave your car, sparkling clean after servicing it, and the sales people are not only amazing, but so is the maintenance department. I thank you They leave your car, sparkling clean after servicing it, and the sales people are not only amazing, but so is the maintenance department. I thank you for all you do for me and how you treat me I couldn’t ask for a better dealership. I live in New Hampshire, and we would travel to the ends of the Earth for you. More
by ANNE
Employees Worked With
Randy Wheeler
September 22, 2023
Smith is the best Mercedes dealership in Massachusetts! They are a family and care about their customers! Great for sales & service! They are a family and care about their customers! Great for sales & service! More
by Forevermeg22
Employees Worked With
September 21, 2023
Kept us informed of vehicle status. Courteous staff. Honored discount coupon. Vehicle ready as anticipated. Courteous staff. Honored discount coupon. Vehicle ready as anticipated. More
by J.cronin
Employees Worked With
September 21, 2023
Fixed the problem at lower cost than quoted. Much better than Herb Chambers who wanted 6x as much for needless work Much better than Herb Chambers who wanted 6x as much for needless work More
by PRHSTARK
Employees Worked With
September 18, 2023
Took a couple of weeks to get the appointment but once there the service was great and courteous there the service was great and courteous More
by SAADTANNOUS
Employees Worked With
September 18, 2023
Great service and always easy to work with the service attendants. Nice to get a loaner car while my car was being serviced. attendants. Nice to get a loaner car while my car was being serviced. More
by RICHARDBAS
September 16, 2023
I’ve had great service there for nearly 40 years! I wouldn’t go anywhere else for Mercedes sales or service. I wouldn’t go anywhere else for Mercedes sales or service. More
by JLSINTROS
