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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Employees
Reviews
Vehicles
4.9
2,162 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,162 reviews

October 10, 2023

Easy to deal with , no runaround , and they got my car done quickly! Easy peasey! More

by CAROL.ZURBLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi
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Oct 11, 2023 -

Smith Motor Sales of Haverhill Inc responded

Carol, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

October 07, 2023

Worst experience of my life. They have no interest in customer satisfaction or providing the Mercedes experience. Brand new car and delivery was basically " here are your keys" More

by PETERT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brockton Payette
1.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Smith Motor Sales of Haverhill Inc responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

October 07, 2023

Everyone is very knowledgeable and polite. The area for customers to wait is clean with comfortable chairs. My car was washed and vacuumed when I got it back. Great service!! More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
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Oct 09, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Ann! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

October 06, 2023

Awesome service! Everyone very professional! Explained everything in detail… friendly staff. Timely and efficient and my car looked great! More

by LINDAEARLE063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Report | Print
Oct 06, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team, Linda. We're glad to hear we delivered such a great experience!

October 06, 2023

Always do a great job and no matter the service manager always professional and take great care of me Work is done when promised More

by TOM4041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Smith Motor Sales of Haverhill Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 05, 2023

They took good care of me on a warranty issue and helped me a lot with a loaner car. Everyone very professional More

by Wanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Wanderson responded

it is me William Anderson

Oct 05, 2023 -

Wanderson responded

no further response

Oct 06, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

October 05, 2023

This dealership was clean and professional, the staff was very attentive and helpful the work was done promptly while I waited. Thank you More

by FRECHETTE0
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 05, 2023

Doing business with Smith Motors is always a pleasure. Our recent problem was resolved accurately and expeditiously. Wes, Matt, and Nick are always very friendly and responsive. I highly recommend Smith M More

by MYOUNG3235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes, Matt and Nick
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Oct 06, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

October 05, 2023

From phone conversation all the way to F to Face meeting they were courteous and kind The person I had the meeting with was Wesly and he is a service manager Great team More

by ANNMATHEW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weslu
Report | Print
Oct 06, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 04, 2023

Great staff and very responsive. The Dealership was clean and inviting. The Service department explains everything clearly. Great atmosphere. More

by bill.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Report | Print
Oct 04, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Bill, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

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