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Smith Motor Sales of Haverhill Inc
Haverhill, MA
2,272 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 PM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,272 reviews
April 10, 2006
My experience at Smith motors had been excellent. Customer service is outstanding. They had gone above and beyond every time to help every time. I visited Smith Motors years a go and spoke to a Great Customer service is outstanding. They had gone above and beyond every time to help every time. I visited Smith Motors years a go and spoke to a Great sales man (Charlie) he gave me a quote and his business card. No pressure, No phone calls, no jokes. I returned to the dealer and in less than a week they put me in a brand new Mercedes. When was time for service David and Mr. West has been taking care of every issue at a level that the mechanic working on my Mercedes speak to me directly. Financing matters Lauren is the go to guy he puts the magic numbers together and explain all details black and white, excellent. The appraisal person Roger he give you fair numbers and make it work for you every time, trust me excellent. I think that that is how a car dealership supposed to be manage. Excellent customer service. Thanks Charlie, Jim, Lauren, David, Mr. West, Roger and all the fabulous Smith staff or better said family that is how they will treat you. I gave you all my connections in my Mercedes world is your turn now to call , visit and enjoy a Benz you know you deserve one !!!! More
by g500
Employees Worked With
Lauren/ Charlie/ David/Roger
March 18, 2006
Best MB dealership in the area however they recommend a lot of services that are not necessary for another 10k - 15k miles: brakes, rotors ect. Quality Dealership but not a Quality Car. I wish Mercedes w lot of services that are not necessary for another 10k - 15k miles: brakes, rotors ect. Quality Dealership but not a Quality Car. I wish Mercedes would get their act together. Lexus and Acura blow them away. I'm in the shop 3 - 4 times a year minimum. These cars are only built to last as long as the warranty. If your looking for a MB though, Smith is the place to do business with. More
by mikedee
Employees Worked With
Wesley Reed
