Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smith Motor Sales of Haverhill Inc
Haverhill, MA
2,311 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,311 reviews
May 26, 2019
Traveled the distance only to be told the car was sold! As a working mother of three boys who likes to use her time wisely, I called ahead before making the 1 1/2 drive to Haverhill from the seacoast area o As a working mother of three boys who likes to use her time wisely, I called ahead before making the 1 1/2 drive to Haverhill from the seacoast area of NH on a Holiday weekend to ensure the car was still available. We drove from out of state in bumper to bumper traffic down route 125. My twin boys stopped for a bathroom break so the journey took a half hour longer than expected. We finally arrived to the dealership only to be greeted by the salesperson (Brockton) and told that the car was just sold! I was flabbergasted! I had just called an hour and a half before in which he assured me he would pull the car up and have it ready. I even told him I was traveling with children. I found this whole experience to unprofessional, and insensitive. This is why car salespeople have such bad names; pulling moves like that is absolutely uncalled for and unforgiving. I do not recommend this establishment or Brockton. More
by Saffin12
Employees Worked With
Brockton Payette
May 25, 2019
Thorough Very good service rep. Car was ready in a reasonable time and all questions were answered to my satisfaction. As a bonus the vehicle was vacuumed. Very good service rep. Car was ready in a reasonable time and all questions were answered to my satisfaction. As a bonus the vehicle was vacuumed. More
by CHATOTBOUCHARD
Verified CustomerEmployees Worked With
Craig Tedeschi
May 25, 2019
Outstanding At Smith Motors it’s more than a dealership. You feel like family there and are well taken care of every time you go. Service is perfection. At Smith Motors it’s more than a dealership. You feel like family there and are well taken care of every time you go. Service is perfection. More
by FOURPAWSCA
Employees Worked With
Loren Goldstein, Matt Harris, Craig Tedeschi, Nicholas Klinger
May 24, 2019
Excellent Superior customer service. Prompt, professional, and a pleasure to visit. We highly recommend Smith Motors to everyone we know. We will definitely Superior customer service. Prompt, professional, and a pleasure to visit. We highly recommend Smith Motors to everyone we know. We will definitely go back in the future. More
by GWILLIAMS9
Employees Worked With
David Penney
May 23, 2019
Tire replacement Always so easy to get appointment and in and out quickly. Friendly service and communication from start to end. Take the time to explain what will be Always so easy to get appointment and in and out quickly. Friendly service and communication from start to end. Take the time to explain what will be done More
by AMOGEMMA
Employees Worked With
Loren Goldstein, Randy Wheeler, Craig Tedeschi, Nicholas Klinger
May 23, 2019
Top of the line service!! The Smith service staff know their business and truly care for their customers’. I will only take my autos to Smith Motors. They are professional in e The Smith service staff know their business and truly care for their customers’. I will only take my autos to Smith Motors. They are professional in every sense of the word More
by MIKEBICKEL
Employees Worked With
Nicholas Klinger
May 22, 2019
Excellent service. We had the pleasure of purchasing a Mercedes from Smith Motors. The process from looking, financing and purchasing was very smooth. Matt Harris provid We had the pleasure of purchasing a Mercedes from Smith Motors. The process from looking, financing and purchasing was very smooth. Matt Harris provided excellent service, showed us all the bells and whistles of the vehicle and we felt very comfortable shopping at Smith. An easy buying experience. Thank you More
by way2muchfun5
Employees Worked With
Loren Goldstein, Matt Harris
May 22, 2019
Great experience start to finish. We have bought or leased cars for the last 12 years or so. Always treated great. Easy to work with and Brockton always goes out of his way to make it We have bought or leased cars for the last 12 years or so. Always treated great. Easy to work with and Brockton always goes out of his way to make it a great experience !!! More
by ROONEYLISA6011
Employees Worked With
Brockton Payette, Loren Goldstein
May 22, 2019
A welcoming dealership! You are always made to feel comfortable when you go to Smith motors to have your vehicle serviced. Service department staff are knowledgeable are att You are always made to feel comfortable when you go to Smith motors to have your vehicle serviced. Service department staff are knowledgeable are attentive to your needs. More
by CSKIWILD
Employees Worked With
Matt Harris, Craig Tedeschi, Nicholas Klinger
May 21, 2019
Best experience ever We had never bought a car from Smith before, but we will again. Randy Wheeler is by far the best car salesman we have ever met. He is very thorough, t We had never bought a car from Smith before, but we will again. Randy Wheeler is by far the best car salesman we have ever met. He is very thorough, there was no pressure, and he was eager to please. We bought a beautiful new Mercedes and it was a very easy and pleasant experience. Thank you Smith Motors! More
by FastEddie48
Employees Worked With
Randy Wheeler
