Smith Motor Sales of Haverhill Inc

Experience buying a vehicle. Saw a used GLC 300 on car guru that I wanted to test drive. Randy Wheeler greeted us and was very pleasant to deal with. Test drove the car and loved Saw a used GLC 300 on car guru that I wanted to test drive. Randy Wheeler greeted us and was very pleasant to deal with. Test drove the car and loved it. Received a good deal with my trade and drove home in my new car 2 days later. Painless and happy customer! More

Great team ,of sales, finance and service. 10 cars from Smith Motors and hope there will be more. Started with a 240D that was scary slow and now a E550 Cab that is scary fast. 10 cars from Smith Motors and hope there will be more. Started with a 240D that was scary slow and now a E550 Cab that is scary fast. More

Simple light change I service my car at Smith Motor frequently and almost every time I leave the shop, I say to myself "why did I pay so much". My last service, I went i I service my car at Smith Motor frequently and almost every time I leave the shop, I say to myself "why did I pay so much". My last service, I went in for a simple front left headlight bulb change. I asked not to wash my car since I knew I was pressed for time. It took less than 10 minutes to get my car back (that was the good part), but I was charge almost $50. I paid $40 for 10 minutes or less of labor. Might seem minor, but this is prime example of the cost of service at Smith motors. That $240/hour! More

Top Notch Our family has been a Smith Motors customer for over 40 years. The personal attention, thoughtful guidance about the "right vehicle" for our senior ci Our family has been a Smith Motors customer for over 40 years. The personal attention, thoughtful guidance about the "right vehicle" for our senior citizen driver and home delivery, with all the details taken care of makes for a 100% satisfactory process. Trust-worthy and personable. We wouldn't buy or service anywhere else. More

Could not be happier with a dealership Smith Motors worked very closely with me to decide upon the perfect vehicle for my family and helped walk me through every step of the process. They m Smith Motors worked very closely with me to decide upon the perfect vehicle for my family and helped walk me through every step of the process. They made buying a vehicle enjoyable. They are extremely knowledgeable in all areas of Mercedes and truly gave me the time and attention I needed to make such an important decision. We ended up with a 2017 GLS450 and we genuinely could not be happier. Thank you so much to Roger, Brockton, Loren, and your team! More

First Class The purchase of our E300 was a pleasurable experience. Over the years we've become comfortable and confident with the staff at Smith Motors. Everyone The purchase of our E300 was a pleasurable experience. Over the years we've become comfortable and confident with the staff at Smith Motors. Everyone from the top down is professional, courteous and knowledgeable and willing to do what's necessary to satisfy our needs. We've worked with Ben Coppola, Randy Wheeler and Wes Reed over the years and would recommend them without hesitation. More

Absolutely superior service!!! I have been a customer of Smith Motors for more than 25 years and never have I been disappointed. This is my eighth Mercedes Benz and I can't conceive I have been a customer of Smith Motors for more than 25 years and never have I been disappointed. This is my eighth Mercedes Benz and I can't conceive of ever going anywhere else for my vehicles. From sales personnel to service the professionalism is exceptional. Wes Reed in service is the best of the best. More

Excellent customer service Dave is Amazing - Always has a smile, energetic and great personality. The Staff at the dealership are amazing as well. The only negative feedback Dave is Amazing - Always has a smile, energetic and great personality. The Staff at the dealership are amazing as well. The only negative feedback I can give : The car was washed but there are areas where it looks like it never got wiped down properly . .... Overall amazing dealership More

Longgggg wait for an oil change! Dropped off car at 9:30. Got a loaner. Came back at 3:30 and still waited 45 min. Initially I was told I could wait as the oil change should only take Dropped off car at 9:30. Got a loaner. Came back at 3:30 and still waited 45 min. Initially I was told I could wait as the oil change should only take 45 min.(girl that answers the service dept. phone)Service people were busy as they were selling a lot of cars? I was told my paperwork would be mailed to me? No time to get it. Still waiting for it.... It’s hard to answer some of the questions because I’m not sure what was done.. More

First class service and attention. Recently purchased my C300 and noticed the rear windows were squeaking. Smith motors service replaced the inside rubbers without an issue. They work b Recently purchased my C300 and noticed the rear windows were squeaking. Smith motors service replaced the inside rubbers without an issue. They work beautifully now. Excellent customer service by Wes and Craig. More