Smith Motor Sales of Haverhill Inc

Courteous, friendly, professional, knowledgeable. 1st class This group knows what it is doing. I feel like they want my business no matter how trivial the problem or request. I sense a comraderie among the se This group knows what it is doing. I feel like they want my business no matter how trivial the problem or request. I sense a comraderie among the service staff which is assuring to me who wants a job well done by a happy group. More

Service Deprtment I purchased my Mercedes from Smith Motors and THAT was the only part that was amazing! Brockton always answers my questions and assists with any appo I purchased my Mercedes from Smith Motors and THAT was the only part that was amazing! Brockton always answers my questions and assists with any appointments needed. Unfortunately, that is where the great service stops! This service department is awful. On 2 occasions, I have had to service my vehicle. I chose to return to Smith to maintain a great level of service, however I have been immensely dissatisfied. BOTH of my visits have been tainted with terrible communication, curt, demeaning answers from the service staff, and on both occasions I was told my car would be done by days end and I received a call that it would NOT be. I had a car made available to me, however the communication from the service department was awful! The last pick up was over 1/2 hour after the scheduled time, having me to interrupt meetings at my employer, I scheduled the time specifically at 9:00 am to avoid this interruption, and I had to go and pick up my own vehicle. Upon retrieving my car, there were many apologies. Though appreciated, it was 2 times too late. My vehicle will continue to be maintained with Smith as it is a certified one and Brockton is a reason to return. I am not looking forward to the next experience! More

Feedback on service appointment Dave is always a pleasure to deal with. He is always very honest with me and straight to the point. I would recommend Dave to friends and family Dave is always a pleasure to deal with. He is always very honest with me and straight to the point. I would recommend Dave to friends and family More

Positive experience, Craig Tedeschi was very professional. I had my car detailed. Craig reviewed the whole process with me. I was promptly given a loaner car & Craig called me when my car was ready. Great I had my car detailed. Craig reviewed the whole process with me. I was promptly given a loaner car & Craig called me when my car was ready. Great service! More

Great Very good service! They get you right in and are friendly and they do a great job. I would recommend them to everyone I know. Very good service! They get you right in and are friendly and they do a great job. I would recommend them to everyone I know. More

Great Services The team treated us with great service. Not the first time I have been there but always consistent. The sales , business manager , GM and service t The team treated us with great service. Not the first time I have been there but always consistent. The sales , business manager , GM and service team are top notch. Thanks Paul More

New to service,and happy Our service consultant David Penny made this visit pleasant and kept me informed throughout the process .It was fast and efficient .David is my go to Our service consultant David Penny made this visit pleasant and kept me informed throughout the process .It was fast and efficient .David is my go to person. More

As expected, everything went well. When you have to have a situation taken care of in the service department you can expect the issue to be resolved the first time, without exception. T When you have to have a situation taken care of in the service department you can expect the issue to be resolved the first time, without exception. This is a sign of service people that care about the customer and their expectations. More

Positive and very satisfying sales and service Both new car sales and service interactions over the past few years have allowed me to assess the overall customer-oriented culture that is firmly emb Both new car sales and service interactions over the past few years have allowed me to assess the overall customer-oriented culture that is firmly embedded within the value structure of the business. This dealership lives up to the very high expectations one has for the performance of the MB Brand. More

good service clear explanation of service being done, quick, efficient. Overall good service experience. I will return in the future for service and required main clear explanation of service being done, quick, efficient. Overall good service experience. I will return in the future for service and required maintenance on the vehicle. More