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Smith Motor Sales of Haverhill Inc

Haverhill, MA

Overview
Employees
Reviews
4.8
2,308 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,308 reviews

January 13, 2025

Have always been happy with my experience at Smith Motors.Very professional and thorough.Was happy to know what to watch for in the near future. More

by URILLA/Philip Cheverie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt ??
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Jan 13, 2025 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

January 12, 2025

A pleasant & professional experience from setting an appt to auto pickup. No surprises, fair prices and quality work. More

by BOBBERNIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Smith Motor Sales of Haverhill Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 12, 2025

Dealing with the team at Smith motors was phenomenal , they all were so helpful and patient and so full of knowledge More

by pmgallahue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Chadder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 11, 2025

Purchase my first Mercedes in 2009, never had any issues until now. Service department was for a better word sketchy. No way could I possibly tell you everything that went wrong. Lie after lie after lie. If More

by SMILEGOD3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob from service
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Jan 16, 2025 -

Smith Motor Sales of Haverhill Inc responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 11, 2025

They are professional, efficient, reliable, kind people. Overall I had a great experience and highly recommend. More

by GUNGORBUZOT99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2025 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

January 10, 2025

They did a what needed to be done fast and all seems fine. I will use them in the future. More

by Shelly
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Shelly, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 10, 2025

I had to bring my car in multiple times for same issue. I finally took my car to another repair shop and they fixed the problem. Very disappointed, not to mention a waste of time and money including tow More

by BRENDA.MCHUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : People including Nick are kind and responsive. The problem is with the actual mechanics not fixing the problem and making mistakes that resulted in me having to bring my car back in several times.
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Jan 13, 2025 -

Smith Motor Sales of Haverhill Inc responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 09, 2025

Service was great. They have always been great!! I’ve been dealing w them for years. More

by jandiamond1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Wormberg
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Jan 10, 2025 -

Smith Motor Sales of Haverhill Inc responded

Jan, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

January 09, 2025

Great customer service, very attentive to customers, communication is very clear and honest service advisors would definitely recommend More

by E55CHR0MEAMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
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Jan 10, 2025 -

Smith Motor Sales of Haverhill Inc responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rob met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc. We look forward to having you as one of our valued customers for many more years to come!

January 09, 2025

Best Service ever, they always explain everything and always try to save me money thanks More

by VIHESSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Smith Motor Sales of Haverhill Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let Nicholas or our team know if we can be of further assistance.

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