Smith Motor Sales of Haverhill Inc

great job done on time always prompt ,kind ,excellent job done but little expensive very clean fine job also very kindly explained what did done and what when have to d always prompt ,kind ,excellent job done but little expensive very clean fine job also very kindly explained what did done and what when have to do More

Airbag replacement Everyone was courteous and helpful. Timing for my repair was met. Waiting area was very comfortable. People I dealt with were very professional and ki Everyone was courteous and helpful. Timing for my repair was met. Waiting area was very comfortable. People I dealt with were very professional and kind. More

2008Benz Smith did a good job fixing the issue. No complaints. I wish they’d pumped some air in my tires. I also could’ve used some windshield washer solution. Smith did a good job fixing the issue. No complaints. I wish they’d pumped some air in my tires. I also could’ve used some windshield washer solution. Would have paid for them! More

Great experience Professional and friendly staff. Going extra miles to make sure the car is in top shape in delivery! Sales person Gina is very warm and sharp. Will re Professional and friendly staff. Going extra miles to make sure the car is in top shape in delivery! Sales person Gina is very warm and sharp. Will recommend! More

new cabriolet This is now the 4th mercedes which my wife has been driving. The sales person(Charles Chadder) has always been excellent and clear on the terms of bo This is now the 4th mercedes which my wife has been driving. The sales person(Charles Chadder) has always been excellent and clear on the terms of both the leases in the past and the current vehicle which we purchased. More importantly has been the customer service after we have had the vehicle More

No hassle service Drove into dealership; met with Service Consultant immediately; went over work to be performed; signed paperwork; left dealership in 5 minutes; came b Drove into dealership; met with Service Consultant immediately; went over work to be performed; signed paperwork; left dealership in 5 minutes; came back when car was promised. Everything done as promised. More

Great services Service at Smith Mercedes was good Craig the service guy very nice and helpful, helped me out with a loaner car looking forward to my next purchase a Service at Smith Mercedes was good Craig the service guy very nice and helpful, helped me out with a loaner car looking forward to my next purchase at Smith Mercedes More

My ML55 wouldn’t go into gear! My 2000 ML55 wouldn’t go into gear, I was stuck, couldn’t move vehicle. The vehicle was being detailed at a Detailing Shop. I called over to Smith Mot My 2000 ML55 wouldn’t go into gear, I was stuck, couldn’t move vehicle. The vehicle was being detailed at a Detailing Shop. I called over to Smith Motors and explain to the Service Manager what was going on, and was told that it sounded that water had gotten spilled onto the gear shifter, which made sense, because the Detailer was using a steam cleaner to clean inside the vehicle. The Service Manager recommended that I call Mercedes roadside assistance to have the vehicle towed to the dealership, which was free towing! Once there I was informed they were very busy, but would try to get to it ASAP. I was given a free rental, and informed that they would call me once they got it into the service department. I was call the next day with a cost to repair, which I OK, and the following morning was called stating the vehicle was ready to be picked up. What great fast service! We own two Mercedes a 2001 SL 500, and the ML55, both has been the most reliable vehicles we have ever owned with Smith Motors always being there for us from Sales to Service, always being greeted by the same personnel that been there for as long as I can remember away making everyone feel as part of the family. We are planning to buy another vehicle shortly and Smith Motors will be the only place we will be shopping. Many thanks for all you do! More

return car and get new car Charles Chadder has provided us with great service for years. This is our fourth mercedes and we have been happy with the customer support and attent Charles Chadder has provided us with great service for years. This is our fourth mercedes and we have been happy with the customer support and attention More

service So polite and professional. They seem to be sincere in their work, and take pride in how much they can help whatever the issue is. So polite and professional. They seem to be sincere in their work, and take pride in how much they can help whatever the issue is. More