Smith Motor Sales of Haverhill Inc

Painless After my son went to test a 2008 cls 63 on display at Smith Motors, he coerced me into going down to the dealership the next day to check it out. Upon After my son went to test a 2008 cls 63 on display at Smith Motors, he coerced me into going down to the dealership the next day to check it out. Upon arriving, we were cordially greeted by Brockton Payette who was delivering a sold vehicle .In spite of it being his day off, After a brief conversation, he tossed me the keys to the AMG and said “Take it for a drive and meet me back here in about 20 minutes”. We returned In about 30 minutes, and negotiated a very satisfactory deal in short order. Brockton demonstrated professional, thorough and courteous behavior in a seamless transaction. He went so far as to change both key fob batteries, and secure an MB first aid kit. I highly recommend this salesman and dealership without reservation! ( Love the CLS 63 too) More

Excellent sales experience Roger Waugh of Smith Motors made purchasing a car there one of the best buying experiences i've had. A true pro , Roger anticipated our every need. Sm Roger Waugh of Smith Motors made purchasing a car there one of the best buying experiences i've had. A true pro , Roger anticipated our every need. Smith is lucky to have him. I will buy my next Mercedes from him and recommend him to everyone. More

Great people honest help I have been going to smith motors for 30 years I found the dealership the most cooperative sincere and nice.they really took their time to help me to I have been going to smith motors for 30 years I found the dealership the most cooperative sincere and nice.they really took their time to help me to respir my old Mercedes and squire my new one. Thank you all you deserve the best review More

Quick turnaround and effecient Thank you for an easy and smooth customer experience to the entire Smith Motors team. The service was completed in quick time and was efficient and ef Thank you for an easy and smooth customer experience to the entire Smith Motors team. The service was completed in quick time and was efficient and effective. As a customer I was very happy that I could drive back in a couple of hours with service completed. More

Nick Klinger - caring for '95 S350D We'd been customers of Gauthier Motors in Salem, MA [closed in 1995] and cast about for 8 years, finally trying Smith [28 miles from Salem MA] in Augu We'd been customers of Gauthier Motors in Salem, MA [closed in 1995] and cast about for 8 years, finally trying Smith [28 miles from Salem MA] in August 2003. I was blessed to have had David Farrah as Smith's representative until 2016 and am favored now to have Nick Klinger. As did David, Nick understands my preference for the cars Daimler produced in the 1970's, 80's and 90's and my desire to take very good care of the '95 S350D. Again as did David, Nick understands how MB's cars were put together and what it will take to service them. Each of them was and is a real "customer's man". I'm confident that Smith personnel [Karl] will know how to address whatever problem my '90's diesel has. I appreciate the use of the loaned vehicle and care for it as if it were mine. Incidentally, Smith fixed for me as well, without charge, a nail in a tire [May 2019]. More

Terrible customer service and communication I had a horrible experience with the service department when I brought my car in for a scheduled change over of my summer tires to my winter tires. I had a horrible experience with the service department when I brought my car in for a scheduled change over of my summer tires to my winter tires. In September, I ordered 4 new winter wheels & snow tires, which were received a few days later and stored by the dealer. A few weeks ago (November) I brought the car in for the changeover. When I went to pick-up my car, much to my shock, the summer rims were on the car with an entirely different (and oversized) snow tire. So, I was told to keep my loaner and someone from the service department would be calling me the next day with an update. Much to my disappointment, no one from the service department even called me. So, I reached out at the end of the day and was connected to the service manager. He explained the foul-up and miscommunication within the service department and promised to call me the next business day with an update. Again, at the end of the next business day, no call from the service manager. So, I called the GM of the dealership, expressed my disappointment and asked him to get involved. He delegated to my sales rep, who stepped in and took complete control of the situation and became my single point of contact. He kept me informed multiple times a day with updates until a satisfactory solution was identified and implements. He was terrific. It's sad when the service manager of a mercedes dealership is so dis-interested in communicating with his customer's and it takes the sales rep to step-in and do his job for him (in a much better way as well). More

Had nail in tire - fixed free in less than 10 min! Awesome dealership. They are fast, quick and I receive a loaner vehicle if my vehicle has to stay for repairs. I will never leave this dealership! Awesome dealership. They are fast, quick and I receive a loaner vehicle if my vehicle has to stay for repairs. I will never leave this dealership! More

Excellent customer service!!!!!! I live in Florida and staying in Haverhill to help my special needs sister till the first of the year. I am totally impressed with the service I re I live in Florida and staying in Haverhill to help my special needs sister till the first of the year. I am totally impressed with the service I received and would, without hesitation, recommend Smith Motors. Dave was excellent!!!!! More

An Amazing Experience! I went to Smith after visiting another dealership and I was very excited to get connected with Brockton “Brock” Not only does he have years of experie I went to Smith after visiting another dealership and I was very excited to get connected with Brockton “Brock” Not only does he have years of experience and Mercedes-Benz knowledge. This was a game changer for me. I wanted to know all the car had to offer and what options I had with the budget I was working with. Brock gave me a car I wanted with a price I needed. I love that this is a family business and they all love their job and the work they do to help people get into Mercedes-Benz cars. Highly recommend this company and Brock the sale person. He is amazing and helpful. More

Lease Trade In Highly recommend the Smith Motor group. We have had Matt Harris as our salesman for our last 3 vehicles and will continue to use him and the Smith Tea Highly recommend the Smith Motor group. We have had Matt Harris as our salesman for our last 3 vehicles and will continue to use him and the Smith Team in the future. More