Smith Motor Sales of Haverhill Inc

My ML55 wouldn’t go into gear! My 2000 ML55 wouldn’t go into gear, I was stuck, couldn’t move vehicle. The vehicle was being detailed at a Detailing Shop. I called over to Smith Mot My 2000 ML55 wouldn’t go into gear, I was stuck, couldn’t move vehicle. The vehicle was being detailed at a Detailing Shop. I called over to Smith Motors and explain to the Service Manager what was going on, and was told that it sounded that water had gotten spilled onto the gear shifter, which made sense, because the Detailer was using a steam cleaner to clean inside the vehicle. The Service Manager recommended that I call Mercedes roadside assistance to have the vehicle towed to the dealership, which was free towing! Once there I was informed they were very busy, but would try to get to it ASAP. I was given a free rental, and informed that they would call me once they got it into the service department. I was call the next day with a cost to repair, which I OK, and the following morning was called stating the vehicle was ready to be picked up. What great fast service! We own two Mercedes a 2001 SL 500, and the ML55, both has been the most reliable vehicles we have ever owned with Smith Motors always being there for us from Sales to Service, always being greeted by the same personnel that been there for as long as I can remember away making everyone feel as part of the family. We are planning to buy another vehicle shortly and Smith Motors will be the only place we will be shopping. Many thanks for all you do! More

return car and get new car Charles Chadder has provided us with great service for years. This is our fourth mercedes and we have been happy with the customer support and attent Charles Chadder has provided us with great service for years. This is our fourth mercedes and we have been happy with the customer support and attention More

service So polite and professional. They seem to be sincere in their work, and take pride in how much they can help whatever the issue is. So polite and professional. They seem to be sincere in their work, and take pride in how much they can help whatever the issue is. More

Very pleasant experience! Dave Tenney in Service was a real Professional to a "Tee"! Also, when I picked upmy car it had been cleaned inside and out, which was just a very nice Dave Tenney in Service was a real Professional to a "Tee"! Also, when I picked upmy car it had been cleaned inside and out, which was just a very nice touch! In a year or two when ready to trade-in and buy, I think I will give Smith Motors "first crack". Thank You Smith Motors! More

Super Service Super service continues at Smith Mercedes! Nick always provides the best customer service in a timely fashion. He and Dave are kind and professional! Super service continues at Smith Mercedes! Nick always provides the best customer service in a timely fashion. He and Dave are kind and professional! The check out is great too! More

Feeling the love It always great to walk into a business and the people working there know your name and your family, Dave and Nick are always helpful and make sure my It always great to walk into a business and the people working there know your name and your family, Dave and Nick are always helpful and make sure my wife and I are always taken care, that is why are beautiful Mercedes will never go anywhere else for service. Thank you More

Excellent Service Smith Motor Sales is the best Mercedes dealer for sales/service or parts & accessories. I buy all my parts there and if I need service they’re very qu Smith Motor Sales is the best Mercedes dealer for sales/service or parts & accessories. I buy all my parts there and if I need service they’re very quick to meet my needs. More

Amazing and quick service. Each service personnel I have encountered is amazing. Nick and Craig go out of their way to give great service and customer satisfaction. I would trus Each service personnel I have encountered is amazing. Nick and Craig go out of their way to give great service and customer satisfaction. I would trust them with all service work. More

Regular checkup Always very good service and everybody’s very nice.I’m always satisfied with the work and the hospitality They are very professional always treat me l Always very good service and everybody’s very nice.I’m always satisfied with the work and the hospitality They are very professional always treat me like a princess they bring me to my car etc.. They are very good with feeding the time into your schedule More

Need tire changed I had a tire blow out, called the help line for Mercedes. The person, Noel, that helped me was to my location in 10 minutes. Great service! thanks! I had a tire blow out, called the help line for Mercedes. The person, Noel, that helped me was to my location in 10 minutes. Great service! thanks! More