Back

Smith Motor Sales of Haverhill Inc

Haverhill, MA

4.8
2,311 Reviews

420 River St

Haverhill, MA

01832

Directions

By Type

Showing 2,311 reviews

June 16, 2020

Smith motors by far is the best service/ dealership/ family owned business I have ever dealt with. I will continue to use them and tell others as well. Extremely happy. More

by Puoto6
Recommend Dealer
Yes
Employees Worked With
Ben Coppola, Loren Goldstein, Roger Waugh
Jun 17, 2020 -

Smith Motor Sales of Haverhill Inc responded

Hello, Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 16, 2020

Staff was attentive, helpful and professional. My car was fixed on time, cleaned and ready for pickup as planned. Good group of people at Smiths. More

by WildWillie
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Jun 17, 2020 -

Smith Motor Sales of Haverhill Inc responded

Hello, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

June 16, 2020

Terrific experience leasing new E450. Tom, Brock and Loren all very experienced and professional. Long term Mercedes customer who has bought, leased and serviced vehicles in MA, RI and Florida. I’ll d More

by Edesimone
Recommend Dealer
Yes
Employees Worked With
Loren, Brockton Payette, Tom Silva
Jun 17, 2020 -

Smith Motor Sales of Haverhill Inc responded

Hello, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

June 15, 2020

I’ve been a Mercedes customer for a number of years and have dealt with a number of dealerships in Massachusetts without a doubt Smith Motors in terms of knowledge,efficiency courtesy and competitive pri More

by Rsantagat I
Recommend Dealer
Yes
Employees Worked With
Ben Coppola, Brockton Payette, Craig Tedeschi
Jun 16, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 15, 2020

I will not be returning to Smith Motors for service. Charged $10 for loaner and not told ahead of time and when I questioned charge for the service I was having was told ‘I don’t compare myself w/others More

by J2CLARKE
Recommend Dealer
No
Employees Worked With
Dave Penny
Jun 19, 2020 -

Smith Motor Sales of Haverhill Inc responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing please feel free to reach out directly.

Jul 03, 2020 -

Smith Motor Sales of Haverhill Inc responded

Hello, We're sorry to hear of your experience and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly.

June 12, 2020

Very professional and does everything to help me thru the system. They answered every question and made sure I was satisfied with all the service More

by RAMASYSPE
Recommend Dealer
Yes
Employees Worked With
Wes, Nicholas Klinger
Jun 14, 2020 -

Smith Motor Sales of Haverhill Inc responded

Ramasyspe, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nicholas and Wes met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

June 11, 2020

Great service, friendly greeting and always update on progress. They always make sure you are informed of any issues that may turn into an issue and suggest services that are recommended. More

by DBLANCO2
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jun 12, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

June 11, 2020

Nick was very accommodating. I’m a first time customer. Made me feel at home. I will return to have my MB serviced there when it needs servicing More

by dlattanzio
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Nicholas Klinger
Jun 12, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc, your feedback and rating mean a lot to us. We're glad Nick was able to help, and we hope to see you again!

June 11, 2020

Customer service was excellent I’m always greeted with respect and professionalism and I always dealt with Mercedes Benz / Haverhill location through out the years , never had a pro More

by JEANINEMAROUN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jun 12, 2020 -

Smith Motor Sales of Haverhill Inc responded

Hi Jeanine, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 09, 2020

Airbag Recall and battery Replacement Easy to make an appointment with little wait time. Dropped off car the night before and picked up two days later. Everything was completed as agreed u More

by GGWIENTZEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Jun 09, 2020 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that we were able to help you out with your airbag recall and battery replacement. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Smith Motor Sales of Haverhill Inc!

...
182
...