Smith Motor Sales of Haverhill Inc

Always a pleasure to bring the car in for service Awesome service in a timely fashion. great service at great prices. the car is always cleaned and returned better than when it was dropped off. Awesome service in a timely fashion. great service at great prices. the car is always cleaned and returned better than when it was dropped off. More

Another excellent experience with David After working in car dealerships for nearly 20 years I feel that I know how a great service department can be and Smith Motors does an excellent job. After working in car dealerships for nearly 20 years I feel that I know how a great service department can be and Smith Motors does an excellent job. I would highly recommend this service department to any Mercedes owner. Everything about my experience was EXCELLENT! More

Purchasing a new 2019 Mercedes A class The service is amazing, outstanding sales person and very reasonable when it comes to dealing with an unsure client. I would highly recommend anyone i The service is amazing, outstanding sales person and very reasonable when it comes to dealing with an unsure client. I would highly recommend anyone in New Hampshire going to this dealership in Massachusetts as they will come to you. More

Excellent sales experience Roger Waugh of Smith Motors made purchasing a car there one of the best buying experiences i've had. A true pro , Roger anticipated our every need. Sm Roger Waugh of Smith Motors made purchasing a car there one of the best buying experiences i've had. A true pro , Roger anticipated our every need. Smith is lucky to have him. I will buy my next Mercedes from him and recommend him to everyone. More

Painless After my son went to test a 2008 cls 63 on display at Smith Motors, he coerced me into going down to the dealership the next day to check it out. Upon After my son went to test a 2008 cls 63 on display at Smith Motors, he coerced me into going down to the dealership the next day to check it out. Upon arriving, we were cordially greeted by Brockton Payette who was delivering a sold vehicle .In spite of it being his day off, After a brief conversation, he tossed me the keys to the AMG and said “Take it for a drive and meet me back here in about 20 minutes”. We returned In about 30 minutes, and negotiated a very satisfactory deal in short order. Brockton demonstrated professional, thorough and courteous behavior in a seamless transaction. He went so far as to change both key fob batteries, and secure an MB first aid kit. I highly recommend this salesman and dealership without reservation! ( Love the CLS 63 too) More

Best Service, Provided by the best team in the business Smith Motors is bar far the best car dealership I have ever dealt with. They go out of their way to make every experience from sale to service the bes Smith Motors is bar far the best car dealership I have ever dealt with. They go out of their way to make every experience from sale to service the best possible. More

Great people honest help I have been going to smith motors for 30 years I found the dealership the most cooperative sincere and nice.they really took their time to help me to I have been going to smith motors for 30 years I found the dealership the most cooperative sincere and nice.they really took their time to help me to respir my old Mercedes and squire my new one. Thank you all you deserve the best review More

Quick turnaround and effecient Thank you for an easy and smooth customer experience to the entire Smith Motors team. The service was completed in quick time and was efficient and ef Thank you for an easy and smooth customer experience to the entire Smith Motors team. The service was completed in quick time and was efficient and effective. As a customer I was very happy that I could drive back in a couple of hours with service completed. More

Nick Klinger - caring for '95 S350D We'd been customers of Gauthier Motors in Salem, MA [closed in 1995] and cast about for 8 years, finally trying Smith [28 miles from Salem MA] in Augu We'd been customers of Gauthier Motors in Salem, MA [closed in 1995] and cast about for 8 years, finally trying Smith [28 miles from Salem MA] in August 2003. I was blessed to have had David Farrah as Smith's representative until 2016 and am favored now to have Nick Klinger. As did David, Nick understands my preference for the cars Daimler produced in the 1970's, 80's and 90's and my desire to take very good care of the '95 S350D. Again as did David, Nick understands how MB's cars were put together and what it will take to service them. Each of them was and is a real "customer's man". I'm confident that Smith personnel [Karl] will know how to address whatever problem my '90's diesel has. I appreciate the use of the loaned vehicle and care for it as if it were mine. Incidentally, Smith fixed for me as well, without charge, a nail in a tire [May 2019]. More

Terrible customer service and communication I had a horrible experience with the service department when I brought my car in for a scheduled change over of my summer tires to my winter tires. I had a horrible experience with the service department when I brought my car in for a scheduled change over of my summer tires to my winter tires. In September, I ordered 4 new winter wheels & snow tires, which were received a few days later and stored by the dealer. A few weeks ago (November) I brought the car in for the changeover. When I went to pick-up my car, much to my shock, the summer rims were on the car with an entirely different (and oversized) snow tire. So, I was told to keep my loaner and someone from the service department would be calling me the next day with an update. Much to my disappointment, no one from the service department even called me. So, I reached out at the end of the day and was connected to the service manager. He explained the foul-up and miscommunication within the service department and promised to call me the next business day with an update. Again, at the end of the next business day, no call from the service manager. So, I called the GM of the dealership, expressed my disappointment and asked him to get involved. He delegated to my sales rep, who stepped in and took complete control of the situation and became my single point of contact. He kept me informed multiple times a day with updates until a satisfactory solution was identified and implements. He was terrific. It's sad when the service manager of a mercedes dealership is so dis-interested in communicating with his customer's and it takes the sales rep to step-in and do his job for him (in a much better way as well). More