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Smith Motor Sales of Haverhill Inc

Haverhill, MA

4.8
2,309 Reviews

420 River St

Haverhill, MA

01832

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Showing 2,309 reviews

July 07, 2020

Friendly people keep you informed and do what ever is necessary to accommodate you. Vehicle is returned in clean condition.Wait time is usually at a minimum More

by MAZOC
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Jul 07, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

July 05, 2020

Never disappointed! Their services and curtesy always meets my expectations. I’m happy I can have a dealership I can always count on. Honest and professional More

by Jenbenz
Recommend Dealer
Yes
Employees Worked With
Ryan, Dave Penny
Jul 07, 2020 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that we were able to help you out, Jen! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Smith Motor Sales of Haverhill Inc!

July 02, 2020

Justin, our salesman, was efficient and well-knowledgable. I called at 9 am, and bought vehicle within the hour. I was an out of state buyer, and he sent me video and pictures of my newly p More

by cautosales1
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein, Roger Waugh
Jul 04, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to write this review! Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Mercedes! All of us at Smith Motor Sales of Haverhill Inc are glad to have you as a customer.

July 01, 2020

During these trying times this dealership could not be any more accommodating and pleasing Smith Motors is the only Mercedes dealership as far as I am concerned More

by BTW31109
Recommend Dealer
Yes
Employees Worked With
John and Ellen Smith, Ben Coppola, Brockton Payette, Loren Goldstein, Craig Tedeschi, Roger Waugh
Jul 01, 2020 -

Smith Motor Sales of Haverhill Inc responded

Hello, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

June 30, 2020

Always wonderful service at Smith Motors!!! Dave is Always wonderful service at Smith Motors!!! Dave is always helpful and happy. My tire was slowly leaking air and service Dept happily took care if i More

by SOGGYDOLLARSPLUMISLAND
Recommend Dealer
Yes
Employees Worked With
Matt Harris, Dave Penny
Jul 01, 2020 -

Smith Motor Sales of Haverhill Inc responded

Hello, We appreciate your business and our team looks forward to serving you again soon!

June 28, 2020

Recall on steering column bolts Facilty clean and inviting. Easy drop-off. Staff wearing masks. Work completed and as a nice surprise, car was washed and looked better than when I wa More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jun 30, 2020 -

Smith Motor Sales of Haverhill Inc responded

Hello Donna, Thank you for choosing Smith Motor Sales of Haverhill Inc, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 28, 2020

Smith motors is one of the most reliable and people friendly business I have ever had a chance to work with. Not only do they try to accommodate you and your needs, but they have by far the best custom More

by Adonis-12
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Nicholas Klinger, Dave Penny
Jun 30, 2020 -

Smith Motor Sales of Haverhill Inc responded

Hello, Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

June 27, 2020

The car was never vacuumed . 5The tires were never The car was never vacuumed . 5 The tires were never rotated I did not receive a call when the car was ready to be picked up . Overall, the service More

by DARE1182
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
Jul 01, 2020 -

Smith Motor Sales of Haverhill Inc responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please reach out us directly.

Jul 14, 2020 -

Smith Motor Sales of Haverhill Inc responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please reach out us directly.

June 27, 2020

Service summary Convenient appointment, work was done professionally and quickly, and the things to look for (future wear and tear items) were helpful. See you again More

by RJGAUTHIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
Jun 28, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 26, 2020

Extremely courteous and respectful service department. Promptly identified my cars engine problem and fixed it in a timely manner. Definitely the kind of service you would expect for owning a Mercedes. More

by Zubin
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Nicholas Klinger, Dave Penny
Jun 26, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and it's great to hear that our team was able to help and get you back on the road. We look forward to working with you again!

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