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Smith Motor Sales of Haverhill Inc

Haverhill, MA

4.9
2,164 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,164 reviews

June 28, 2020

Smith motors is one of the most reliable and people friendly business I have ever had a chance to work with. Not only do they try to accommodate you and your needs, but they have by far the best custom More

by Adonis-12
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Jun 30, 2020 -

Smith Motor Sales of Haverhill Inc responded

Hello, Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

June 28, 2020

Recall on steering column bolts Facilty clean and inviting. Easy drop-off. Staff wearing masks. Work completed and as a nice surprise, car was washed and looked better than when I wa More

by Donna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Penny
Jun 30, 2020 -

Smith Motor Sales of Haverhill Inc responded

Hello Donna, Thank you for choosing Smith Motor Sales of Haverhill Inc, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 27, 2020

Service summary Convenient appointment, work was done professionally and quickly, and the things to look for (future wear and tear items) were helpful. See you again More

by RJGAUTHIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 27, 2020

The car was never vacuumed . 5The tires were never The car was never vacuumed . 5 The tires were never rotated I did not receive a call when the car was ready to be picked up . Overall, the service More

by DARE1182
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Smith Motor Sales of Haverhill Inc responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please reach out us directly.

June 26, 2020

Extremely courteous and respectful service department. Promptly identified my cars engine problem and fixed it in a timely manner. Definitely the kind of service you would expect for owning a Mercedes. More

by Zubin
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Jun 26, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and it's great to hear that our team was able to help and get you back on the road. We look forward to working with you again!

June 25, 2020

Knowledgeable, courteous and great service. Smith Motors made my shopping experience easy. First, they listened to my needs and then they followed through. I highly recommend shopping at Smiths! More

by ROBINO
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Smith Motor Sales of Haverhill Inc responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Smith Motor Sales of Haverhill Inc!

June 25, 2020

Very pleasant and efficient visit!! I was able to get an immediate appointment for a Service A on my Leased E350. Felt very safe waiting for the service during pandemic! More

by JMCOLACHICO1
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Smith Motor Sales of Haverhill Inc. Please don't hesitate to reach out if you need anything else.

June 25, 2020

Came in for new front and rear brakes. Customer service as always is amazing!! They remember my name and are so nice!! Love them! And saved some money in the end. Thank you! More

by LBELIVEAU924
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Dave Penny
Jun 26, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 25, 2020

Local service is exceptional do no have to wait any longer than 5 minutes. There is a personal touch because they know you and make sure what you are there for will be taken care of. More

by SMCEVOY725
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Jun 26, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

June 25, 2020

Service department was efficient They listened to my needs Car was spotless especially the wheels my car looks brand new helped me move my stuff from one car to the other and vice versa More

by MARYCZAR
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Penny
Jun 26, 2020 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your very kind review, Mary! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

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