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Smith Motor Sales of Haverhill Inc
Haverhill, MA
2,171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 PM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,171 reviews
September 14, 2021
Excellent customer service! They did a great job on my car! I can always count on Smith Motors. car! I can always count on Smith Motors. More
by JANDLSARNO
Verified Customer
September 13, 2021
I had my car towed to this dealership because of a flat tire on my run flat tires. I walked into the service center and asked the first service representative “how are you?” and I didn’t get any response, tire on my run flat tires. I walked into the service center and asked the first service representative “how are you?” and I didn’t get any response, just walked by me. When I was called to the on service representative desk and he asked me to write down my name, address and phone number on a blank piece of paper instead of connecting with a customer and asking for the information while he typed it into the system like any other customer friendly place. I informed him that I have the premium warranty tire repair package he was passive on the information I gave him and made it seem like it doesn’t matter. He mumbled “this f-n guy” under his breath. I informed him to not charge me anything without telling me. Several minutes later he told me that my tire wouldn’t be covered because the thread is too low. I have low profile summer tires and 16k miles, along with winter tires that I have changed throughout the seasons. He didn’t bother to make an attempt to contact the warranty provider to see if it’s covered. Instead he wanted to charge me for a new tire. I shouldn’t be judged on my gender, race or age when going to an establishment. I went another Mercedes dealer the next day and they replaced my tire for free under the warranty. More
by Presley
September 11, 2021
Smith has always taken good care of us in sales and service. Brocton took the time to show us some of the features in our new C43 Coupe. service. Brocton took the time to show us some of the features in our new C43 Coupe. More
by elliott_don
Employees Worked With
Other Employees :
Steve in the parts department providing excellent service for many years!
September 11, 2021
Nice people. Actually received a guesstimate over the phone and the bill came in under! I bought my car there, have always had it serviced there and have been very happy with the service dept phone and the bill came in under! I bought my car there, have always had it serviced there and have been very happy with the service dept More
by MARTY31
Employees Worked With
September 11, 2021
Efficient and timely, the usual great service we receive. We have done business with smith for 20 years and always happy with the service we receive. We have done business with smith for 20 years and always happy with the service we receive. More
by JIm M
Employees Worked With
Dave Penny
September 11, 2021
Honest. Easy to book and super friendly. I always know that the work will be done correctly. I generally work with Nick, who in is well versed in MB Jason Hashem that the work will be done correctly. I generally work with Nick, who in is well versed in MB Jason Hashem More
by Jason Hashem
Employees Worked With
September 10, 2021
Great work and follow through on service needs. Appts easy to get when needed for rush help too. CSR always helpful and willing to listen to problems. easy to get when needed for rush help too. CSR always helpful and willing to listen to problems. More
by BENGER15
September 09, 2021
Dave is one of the most professional employee I met at car dealership. Every question I had, he has an answer. I wouldn't go to anyone else but DAVE car dealership. Every question I had, he has an answer. I wouldn't go to anyone else but DAVE More
by 420freedomrunners1473
Employees Worked With
Dave Penny
September 08, 2021
Service was fantastic and professional Called on all Service was fantastic and professional Called on all services that need attention priced all out explain how there were going to execute! Work was Service was fantastic and professional Called on all services that need attention priced all out explain how there were going to execute! Work was perfect More
by MARYGEASLEN
Employees Worked With
Dave Penny
