Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smith Motor Sales of Haverhill Inc
Haverhill, MA
2,308 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 PM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,309 reviews
January 24, 2025
I’m very pleased with the work done on my Mercedes. I was kept apprised of the work being done and felt it was done in a timely manner. The car was very clean when I picked it up. Thanks for making my I was kept apprised of the work being done and felt it was done in a timely manner. The car was very clean when I picked it up. Thanks for making my car look new again! More
by Karen
Verified Customer
January 23, 2025
Excellent buying experience. Easy to deal with, made sure the pre-owned car was perfect before I picked it up and followed through on all open items in a professional and timely Easy to deal with, made sure the pre-owned car was perfect before I picked it up and followed through on all open items in a professional and timely manner. I would recommend them in a second. More
by terri.rob.graf
Employees Worked With
January 23, 2025
Way too expensive. I asked to have the check engine light scanned and was told that it would be $210. I told them not to. However, they did it anyway…did not charge me, I asked to have the check engine light scanned and was told that it would be $210. I told them not to. However, they did it anyway…did not charge me, but found quickly the reason for the light- a secondary air pump. They then quoted me a price of $1500. I brought it to my independent mechanic- got Bosch instead of Mercedes parts and cost me $500. I’m never going back again. To say it would cost me $210 for a scan….and then come up with a price 3x higher than a quality mechanic. Never again. And I just bought my wife a Mercedes GL450…it will never see the inside of Smith Motors. Also- the service manager gave me pricing for the recommended items that they noticed needed to be fixed- it came to $5500. My independent mechanic will do the same work with Mercedes parts for $1400. I’m never going back after having my car serviced there for 7 years. More
by KEITHDYER
Employees Worked With
Rob Flores
January 20, 2025
All people worked there very friendly and the service was very good. They called me to discuss the issues and made recommendations. That is why I give the five stars. very good. They called me to discuss the issues and made recommendations. That is why I give the five stars. More
by JAN03087
January 18, 2025
I have been going to Smith Motors for over 20 yrs now. The employees are fabulous ! I recommend to my family and friends Smith ehen they are looking at MB The employees are fabulous ! I recommend to my family and friends Smith ehen they are looking at MB More
by CAVAlIERCavalier5
Employees Worked With
January 18, 2025
Brockton was incredible. I am 65 years old and this was the best transaction I have ever been involved with. Brockton is so professional. My wife and I couldn't recommend Br I am 65 years old and this was the best transaction I have ever been involved with. Brockton is so professional. My wife and I couldn't recommend Brockton more. I give him the highest grade possible. More
by Peter
Employees Worked With
January 18, 2025
Great service I went to check the tire pressure on my rear right tire the service representative promptly brought the car back to the repair department to check the tire They found a nail in tire and fi rear right tire the service representative promptly brought the car back to the repair department to check the tire They found a nail in tire and fixed the tire in no time and did not even charge me at all They washed my car also Thank you Smith motors of Haverhill More
by ABOLFIROUZ
Employees Worked With
January 17, 2025
We have been using the service team at Smith for 10+ years. They are customer centric and very knowledgeable about this brand of vehicles. They are responsive and operate with a sense of urgency. years. They are customer centric and very knowledgeable about this brand of vehicles. They are responsive and operate with a sense of urgency. More
by ACWRECRUITING
Employees Worked With
January 15, 2025
My experience at Smith is the best that I have ever experienced. I have bought 2 Lexus and a Toyota from other dealerships and this is the best experienced. I have bought 2 Lexus and a Toyota from other dealerships and this is the best More
by CALL4YOU
Employees Worked With
Other Employees :
Marc Womboldt
