Smith Motor Company Ford

Love the truck easy deal,also service is top notch vehicle brought in quickly and very pleasant to deal with,always a pleasure doing business. vehicle brought in quickly and very pleasant to deal with,always a pleasure doing business. More

Helpful and check out everything. Thanks ,Took pictures of reading body and summit for recall.I will wait to hear something from Reading Service Body Company. Would take back to Smith Thanks ,Took pictures of reading body and summit for recall.I will wait to hear something from Reading Service Body Company. Would take back to Smith for repair if it needs something. More

Great customer service! The only people I’ll deal with. Had slight issue with my truck they took it right in and fixed the problem quickly Had slight issue with my truck they took it right in and fixed the problem quickly More

Battery replacement on Ford Escape Needed a new battery for 2014 Escape, Got price on phone and appointment. When I went to drop car off service center raised the price by 30.00... due Needed a new battery for 2014 Escape, Got price on phone and appointment. When I went to drop car off service center raised the price by 30.00... due to it being "difficult" on the escape to get to the battery. Not the customers fault if Ford engineers buried the battery by the fire wall. I also got a price from Mavis tire the only charged 10.00 for labor. When I told that to the Ford agent he said they would not Match and price and that "Why don't you just go to Mavis then?".. I have purchased 4 new cars from them over the years and they would not budge. Time to find a new dealer!! More

Quick Professional Service 2016 Ford Expedition Had a problem with my 2016 Expedition losing power while driving. Called a Ford Dealer in Flemington NJ which is close to my home. That dealer told m Had a problem with my 2016 Expedition losing power while driving. Called a Ford Dealer in Flemington NJ which is close to my home. That dealer told me the earliest date they could look at my vehicle would be 3 weeks. This was unacceptable since the my vehicle is still under warranty. I called the Ford Dealer in Washington NJ explained the problem and they got me in for the problem the next day. They were very friendly and professional. The problem was fixed by replacing the throttle body at no charge to me. I will use this dealer for all my future service needs. More

Oil change &information on new vehicle I took my Ford 500 in for routine oil change. While waiting I went to the showroom to see my salesman with questions on a new vehicle. He was not avai I took my Ford 500 in for routine oil change. While waiting I went to the showroom to see my salesman with questions on a new vehicle. He was not available (with a customer). One of the owners John Smith took time with me to answer my questions. The whole team at Smith Motors is very pleasant to deal with. More

Refuse to sell a vehicle at their advertise price Went to the dealer to buy a brand new truck on the spot and paid in full. As we were getting ready to make the deal they claim they’re advertised pri Went to the dealer to buy a brand new truck on the spot and paid in full. As we were getting ready to make the deal they claim they’re advertised price was incorrect and they refused to make good on their own mistake. More

Customer service courteous and helpful. I went for my 30000 mile check on my Escape while watching my 3-month old grandson. The service person offered to help me bring in all of my baby gear I went for my 30000 mile check on my Escape while watching my 3-month old grandson. The service person offered to help me bring in all of my baby gear and said he would get it done as soon as possible. My car only needed an oil change and everything else checked out fine. All service people were courteous and helpful More

Love my Explorer! We had the best experience because our salesperson was excellent! Tyler saw us looking around and came right over to us. He was not pushy in any way. We had the best experience because our salesperson was excellent! Tyler saw us looking around and came right over to us. He was not pushy in any way. We explained our situation and he was very sure he could help us with our needs and wants. We went for a test drive and the rest is history? We drove away within a week. Thank you again Tyler! More

No complaints I purchased a used GMC Sierra 1500 with a plow. The salesman, Vinny, was very polite and not pushy. The price of the truck was already reduced as far I purchased a used GMC Sierra 1500 with a plow. The salesman, Vinny, was very polite and not pushy. The price of the truck was already reduced as far as they could go, but they were very generous on what they gave me for a trade in. The other workers, the receptionist, manager, and other sales people, were all very nice and polite to me and my wife. More