Smith Imports

This is the review that I am leaving on all review sites. Seeing that my request to speak to the Owner was not taken seriously enough for me to receive a call back. So approximately 6 months ago I purchas Seeing that my request to speak to the Owner was not taken seriously enough for me to receive a call back. So approximately 6 months ago I purchased a 2013 S550 from Smith Imports for my business of which I forked over $23K in cash money over. I was referred to Smith Imports by a repeat customer, who bragged on their overall customer service. The process of purchasing the car was pretty seamless, and no type of extended warranties were offered; which probably should have been a red flag, especially since they work on Mercedes there, but I felt pretty comfortable about the car, and went on with the purchase. Anyway, about 2 months later, I had to replace all 4 tires, of which I thought..."you know what, it's routine maintenance so I'll eat that this $1200. Then another 2 months later, the turbo starts acting up and I get a crazy code. Called Wes (who is amazingly helpful) and he diagnosed the car based on the codes, and gave me a ballpark of what it would cost, which ended up being less than what he told me, but still pushing $900.00. So in my head, I'm like "Ohhh-kkkkk, this maybe a random thing, but certainly should be the last thing for a minute!" Boy was I wrong. So Monday of this week, my wife informs me that there is a Malfunction light on the dashboard, which is related to the airpods/hydraulics system. At this point, I'm now like "now this can't just be a coincidence!!!" So, my friend that referred me to Smith's Imports happens to come by my office, and I thank him profusely for the "referral", as I let him know that "I'm either about to fork out more money or sell this car at a loss; and oh by the way I'm going to give them a pretty interesting review". My Friend says to me "Call and speak with the Owner, because he cares about his business and may offer some form of trade to buy the car back, or something to help you out". So I call this morning to speak to the Owner, and one of the salesman answers; I ask to speak to the Owner, and he asks me why. I go into the spill that my friend told me to say, and the person who answers the call says "The Owner is not here right now, but either he or I will give you a call back." I then reply, "my expectation is to hear something back before the end of the day", and the guy acknowledges and hangs up. This brings us to my follow up call 08/31/2022 around 3:40pm CST, where I call and ask to speak to the Owner again. I inform the person asking that I called earlier and wanted to know if my message had gotten to the Owner. The person who answered said "hold on" and the next voice I hear is from "David. I asked David if he was the Owner, and he said "No, the Owner is gone for the weekend, and won't be back until Tuesday!" At this point, I thanked him, disconnected the call and started to write this review. I clearly understand that "As-Is" means just that, however for a vehicle of this caliber to have pretty serious issues so soon after a purchase just doesn't sit well with me. So that being said, my advice is that if you are going to buy from Smith Imports, either make sure that you have an extended warranty of some sort, or don't buy from there. The fact that I have to get on here and spend 15 minutes accounting for my experience burns me to my soul; but hey, seeing that the people I spoke with didn't value my concern enough to tell the Owner, maybe now the Owner will see this, and question them as to why they missed out on an opportunity to at least hear from a customer....not an irate customer, but one that WAS willing to see if he'd offer something in the form of a buyback and I buy the 2015 S550 he has on the lot.....but yeeaahhh, that ship has sailed. More

I think it was a good experience. Wish there was opportunity for pricing negotiation but overall good and nice inventory Wish there was opportunity for pricing negotiation but overall good and nice inventory More

Knowledgeable team of service professionals that provide great care in a timely manner every time great care in a timely manner every time More

Smith’s imports were very knowledgeable about our older Mercedes and completed work in a reasonable time. I am very pleased with the work done on my vehicle. Mercedes and completed work in a reasonable time. I am very pleased with the work done on my vehicle. More

Service has always been great with them! Would recommend!! Bought a car from them and I love it! Would recommend!! Bought a car from them and I love it! More

Wes took care of me! I’m very satisfied with the work I had done! I’m very satisfied with the work I had done! More

I had the 1st oil change on Friday and the tall man in the service department was moist professional and friendly. He was so nice that even when he told me how much my B service would be it didn’t sting s the service department was moist professional and friendly. He was so nice that even when he told me how much my B service would be it didn’t sting so badly. I wasn’t pleased about the rate they gave me when I bought my car there so I had to refinance it through someone else who gave me the rate I deserved but the service department is tops in my book. More

They got me approved in minutes with a better APR than the finance company I was going to go with. They are very helpful and professional. Love my Mercedes Benz! the finance company I was going to go with. They are very helpful and professional. Love my Mercedes Benz! More

I brought my 2012 S550 Mercedes Benz to Smith Imports for service after I had gotten outrageously high estimates from other businesses. In one day my car was analyzed and repaired for under $500. I’m about t service after I had gotten outrageously high estimates from other businesses. In one day my car was analyzed and repaired for under $500. I’m about to call them now to service another vehicle. They were courteous and knowledgeable, and I wouldn’t hesitate to recommend them to family and friends. More

Tommy and David made my purchase trade and my new car purchase smooth and seamless. Excellent service and very satisfied. purchase smooth and seamless. Excellent service and very satisfied. More