Smith Haven Mazda

I wish you had negative numbers for this dealership because that's what they would get from me. Samantha had contacted me saying that they had the car I wanted in stock & would match any price. She because that's what they would get from me. Samantha had contacted me saying that they had the car I wanted in stock & would match any price. She also said they had great sales running this weekend. I told her I was coming from 30 miles away and asked her not to waste my time. I said all I wanted was that car with Vin# I provided for the lowest price I had documented with no dealer fees. She said, no problem. She set up appointment for 11am on a Sunday & told me to ask for her upon arrival. As soon as I got there, I asked for her. She was not there. The car was not there and even after telling the salesperson how I got screwed, the best they could offer is sticker price on the car. They wouldn't even give me a test drive because they had a good Idea I would not do business with liars. They may Zero attempt to make things right after Samantha blatantly lied on their behalf. Sanantha was wrong and obviously the dealership condones this behavior as long as she brings people into the dealership. I wouldn't buy a car from these liars if they offered me $2k off sticker. Very sad. More

If I could rate a 0 I would! Their website says no games, no gimmicks which is a joke. This whole process has been such a headache.. I tried to use my nav and it didn’t work. The Their website says no games, no gimmicks which is a joke. This whole process has been such a headache.. I tried to use my nav and it didn’t work. They never installed a SIM card. Contacted them and was told it be overnighted. Over a week later I got it in regular mail. Told me they transfer my plates and be no issues. After sitting there for 30 minutes they realized it was too close to my current plates expiring so I had to return the old plates and get new ones. No big deal other than they wanted to charge me processing fees. Since I had to go to DMV to return my plates I said I wasn’t paying them to reg my new car. I just do it. Oh my the headache that came out of that convo. I can’t register my own car? That’s not true. I work in insurance. I had to June with my current car, had extended the lease each month till car prices dropped. First I was informed they take my lease back and I would owe nothing. They take care of it all. I be wiped clean of anything with that madza. I come to take home the car and the story changes. I am now responsible for the car excess wear if any. What? Why was I told I wasn’t? They assure me I have no disposition charge since I was releasing a madza and kept using it as a selling point. I was originally going to lease a Nissan and they convinced me the benefit of staying with madza was lease loyalty n no disposition fees. Lease loyalty amount changed 3 times and now I get a letter from my old lease company asking me a disposition fee. I call the dealership and was told someone get back to me soon. No one called. I reached out to my sales person who got back to me this morning who said oh since u switched who u are leasing through (bank wise) that fee applies. WHAT! I have outstanding credit. Why wouldn’t I just lease through the same bank? Why would you tell me you are now leasing through another bank but still no disposition fee? Lies! I was a return customer this time. I will be contacting madza corporate and the better business bureau. Stay away from Smith Haven Madza and the lies!!!!! Not worth the headache. Oh and my auto start still doesn’t work cause they can’t figure out what’s wrong with their app. More

Came in with a plan and got some help checking out a new Mazda 3. Due to it's low popularity, inventory was low which we knew would happen. Got some information, got to test drive and overall was ready to m Mazda 3. Due to it's low popularity, inventory was low which we knew would happen. Got some information, got to test drive and overall was ready to make a purchase. The trim that we wanted wasn't available but a new 2023 would be coming in soon. While trying to understand pricing, we were essentially told all cars would have a minimum of $2-4k on top of MSRP. Possible discounts for end of month or other events but that would be the starting point. In our haste to get something locked down, we put a $500 deposit on the new car that hadn't even begun production yet so no VIN or pricing or any details were available yet they willingly took our money. The mistake we made was not shopping around to other dealers to see what their pricing was. We found ourselves at Mazda 112 who had the model and trim we wanted at MSRP but on top of that had a discount and a holiday sale bringing the price down $2500 under MSRP. Trying to double check what our deposit could be used for, we were informed it could only be transferred to the purchase/lease of another car at their dealer. Factoring in the loss of the deposit money, we ended up spending $4k less than we would have. The kicker was that we learned the Mazda 112 deposits are refundable. I can't attest to the additional plans or benefits of buying a car from Smith Haven Mazda (I was informed they have some kind of built in package that provides free oil changes and other services) but if purely on the cost of purchasing a car, I would shop around first before committing and putting any kind of deposit down. More

Best dealer I have ever been too. Gave me an exact quote via text message. Approved for financing over the phone. Picked up the car the next day (they even went to the DMV and got pla Gave me an exact quote via text message. Approved for financing over the phone. Picked up the car the next day (they even went to the DMV and got plates for me) can’t recommend highly enough More

Great experience! Love our Suv! Would go back to Jonny “Colorado” any day! Amazing service. Love our Suv! Would go back to Jonny “Colorado” any day! Amazing service. More

Great experience - switched from buying a Honda. Team was exceptional/professional - everything delivered as promised and on time. great sales man - Dennis. Team was exceptional/professional - everything delivered as promised and on time. great sales man - Dennis. More

I have leased 12 cars for my family over the last 20 years... this was the best, easiest and fairest experience. My rep was Joe Collocoia - he is the best! #CX9 -Mark years... this was the best, easiest and fairest experience. My rep was Joe Collocoia - he is the best! #CX9 -Mark More

After shopping around I was happy to get my lease at Smith Haven Mazda for my first ever Mazda vehicle. I got a 2022 Mazda CX-5. The atmosphere was inviting and calm. I didn't get that typical dealer Smith Haven Mazda for my first ever Mazda vehicle. I got a 2022 Mazda CX-5. The atmosphere was inviting and calm. I didn't get that typical dealership feel. So glad I went there and painlessly got into the car I wanted. Even after I drove off the lot, Joe always returned my calls promptly if he didn't get to answer the phone right away. I really feel like they care even after a purchase. Good customer service goes a long way. Thank you Smith Haven Mazda and thank you Joe. More

Went to the service department for an oil change at 30k miles, got “recommended” $900 in services. $130 for cabin and air filters that I can purchase and change in minutes for $50, $360 for differential f miles, got “recommended” $900 in services. $130 for cabin and air filters that I can purchase and change in minutes for $50, $360 for differential fluid changes which is essentially the same work as an oil change for them, $ $75 for a/c systems check, $270 for fuel injection/air induction flush. While I understand that these services are helpful to the vehicle, I don’t appreciate the scam of recommending them based on predetermined service schedules at the lowest possible mileage threshold. Then charging ridiculous prices for simple tasks hoping people don’t know better. More

Avoid the service department at all costs. The service writers are nasty and want to rip customers off. The service writers are nasty and want to rip customers off. More