Smith Haven Mazda

Just picked up my CX-5 ... everyone was great from sales to finance and even my introduction to the service manager. definitely would recommend smith haven mazda to everyone. was in and out in less than a h to finance and even my introduction to the service manager. definitely would recommend smith haven mazda to everyone. was in and out in less than a half hour during the delivery process. More

The service department at Smithhaven is superb! Bill the service consultant always recommends what is right for my car and never over charges me for work. He is honest and just overall a good person. I just service consultant always recommends what is right for my car and never over charges me for work. He is honest and just overall a good person. I just needed to mention that because he does such a great job every time I'm there I needed to get a new vehicle since my old one was pretty badly broken mechanically, and I figured I would talk to the sales department. Craig was more then happy to show me the car I was looking for and, the let me test drive a couple models. Best thing is I didn't have to ask for details, he explained everything about the cars and answered all my questions. He even came down on his day off to help finalize everything with finance and my insurance company. He followed through with the entire sale. My father who was with me told me that he had never had a more pleasant experience. He always told me that he hates dealing with new cars and dealerships but was completely taken off guard by how excellently we were treated here at Smithhaven. Before I knew it I was all set to drive off in my beautiful new Lancer Evolution! Thanks Smithhaven! **I highly recommend getting your Mitsubishi serviced at Smithhaven, the service department is excellent!** More

  Very good customer service! Everyone there looked   Very good customer service! Everyone there looked like they are happy and enjoyed what they were doing,which was very pleasing to walk into! I will   Very good customer service! Everyone there looked like they are happy and enjoyed what they were doing,which was very pleasing to walk into! I will definitely be returning! More

I was greeted by Ryan at the dealership while I was looking for a used SUV. I think that Ryan went above and beyond in helping me try and find a vehicle that fit my needs financially and functionally. looking for a used SUV. I think that Ryan went above and beyond in helping me try and find a vehicle that fit my needs financially and functionally. He is very knowledgable about his brand (mitsubishi) and if I stumped him on a question with an SUV outside of his brand, he didn't try and lie to me. He tirelessly would get the 'expert' on that manufacturer until my questions were all answered. Ryan was patient as I had my three young children in tow and even came in on his day off to accomodate me. In the end we did not find the perfect fit and for the first time ever, I actually felt bad for the car salesman as I wanted to buy a car from him just to give him the commission that he deserved. In addition to Ryan's professionalism and straight forward approach, I had the pleasure of dealing with two managers, Jessica and Vinny. Both were straight shooters and understood my needs and limitations and tried to accomodate me the best way they could. I was even happy to deal with the finance department as we were trying to see what numbers would work for me and they were also upfront and to the point without trying to pressure me into something I told them I couldn't afford. Overall, the experience was good and although in the end we did not do business I was quite pleased with my experience with those employees. More

This place was a nightmare. We were treated to unprofessional service and a faulty carfax. The salesman (if you could call him that) who helped us was named Ryan and he was as unprofessional as th unprofessional service and a faulty carfax. The salesman (if you could call him that) who helped us was named Ryan and he was as unprofessional as they come. He provided us with a carfax that was missing much information and when we followed up on it, we had found that our car had been in a terrible accident and was overpriced. When we called him out on it after putting in a deposit he did the right thing and offered us a more expensive, identical model that we hadn't looked at, thinking it was a better deal, we jumped on it because we already left a hefty deposit. He promised to get back to us ASAP and we wound up waiting around 3 days in total. It was ridiculous. When we would call, we would get, "Ryan isn't here right now," or "Ryan is out to lunch," and we would never get a call back. When we did manage to get a hold of him he never had a straight answer as to what our interest rate was or any financial information. He said we weren't authorized to ask that information. Isn't it my information since I'm purchasing the car? It finally went on too long and after too many empty suggestions like, "You can come get the car right now if you want it," we finally said we'll be there in 10 min and they flipped out saying they needed more time to clean the car and he told us to be there in an hour. As we pulled up Ryan was pullng out of the parking lot in his own vehicle. We waited in the lobby for about 30 min until he got back. When he arrived he wanted to put the plates on and sign paperwork without ever telling me my interest rate or monthly payment. I said I wanted to see the car so he lead us out to the parking lot. WHAT A MESS. The more expensive model had a giant scratch in the windshield and it was missing the front grill! The interior was heavily stained and the dashboard literally looked like someone keyed it Freddy Kruger style. It was horrible and when I said I didn't want this car he screamed, "BUT THIS IS THE SAME CAR I SHOWED YOU 3 DAYS AGO!" Meanwhile it was the same model but not this car in particular and there was no way I was paying good money for a car that was missing pieces. When I declined to go any further Ryan and the Manager were terrible to me. Instead of trying to show me anymore cars they were rude and snotty. I was reluctantly given my deposit back and after I signed the reciept Ryan threw it at me and walked away. It was completely unprofessional. There was no, "i'm sorry, it was nice doing business with you.," no handshake. Nothing. I didn't even know everything was done until I asked the manager, "Is there anything else I need to do?" and he said, "Did you sign your recipt?" and I said, "Yes." He replied, "Nope, See Ya. Have a nice day." It was so childish and obnoxious. I hope no one ever buys another car from these greasy clowns. More