Smith Haven Mazda

We first test drove the CX5 about a year ago when it first came out. We were not a fan at the time. We just found it lacked the power we were used to with our 2003 Mazda Tribute. After several months first came out. We were not a fan at the time. We just found it lacked the power we were used to with our 2003 Mazda Tribute. After several months of searching for a new car, and visiting numerous dealerships in our area, we decided to return to Smith Haven Mazda as we saw that the CX5 had an upgrade in the engine. Long story short, on 2/17/13, we traded in our 2003 Mazda Tribute and purchased a 2014 CX5. The service from John Metrinko and General Manager Jay Sarasky exceeded our expectations. John was professional, friendly and extremely accomodating. Such a pleasure to work with, along with every one else in your staff. Jay was great and although we didn't get quite what we had hoped for our trade in, well, he went the extra distance to accomodate us. (He also makes a mean cup of coffee! LOL). As previous Mazda owners, we have delt with your dealership before and must also say that the service department deserves praise as well. Thank you to all at Smith Haven Mazda who made this recent purchase as "painless" as possible! Sincerely, Karen and John Saroka More

went in to have brakes checked on my 2010 Galant less then 20K miles(they squeked). Service department claimed I needed new brakes and rotars. Had work done brakes still squeaked! Three days later I hear then 20K miles(they squeked). Service department claimed I needed new brakes and rotars. Had work done brakes still squeaked! Three days later I heard a grinding noise coming from front tire. I looked and found the entire brake assembly came undone and was resting on the inside of my rim, damaging the rim. I called dealership and they insisted I drive the vehicle over or have it towed at MY expense. I brought the vehicle over and they reassembled the detached caliper/ brake harness and handed me my keys. When I complained about the rim being ruined they claimed "the damage can't be seen" and refused to replace it. Only after I insisted did they reluctantly replace the rim. The brakes continue to squeak leading me to suspect that the brakes never needed to be replaced in the first place. More

Was misinformed about car I bought was told it was certified and had warranty which it did not when I went to get it fixed was taken for a fool and was told no warranty.. now pay a ridiculous diag f certified and had warranty which it did not when I went to get it fixed was taken for a fool and was told no warranty.. now pay a ridiculous diag fee.. Never again smithaven More

I was interested in a Dodge Challenger and Smith Haven Mazda had a few on their lot. Adam came outside and had me take a test ride in one of their cars. After the ride, he asked me how I liked the car a Mazda had a few on their lot. Adam came outside and had me take a test ride in one of their cars. After the ride, he asked me how I liked the car and I told him I was intersted in a white RT. He brought me over to the Smith Haven Dodge used car lot where they had a low mileage white RT. I drove that car and after the test drive Adam spent at least another 45 mins. answering my questions. I made an appointment with him to come back and see the car with my son and Adam was very helpful! I paid a very fair price and Adam went out of his way to make sure that my requests were met. I woud recommend Adam Penna as he is very concerned about making his customers happy and will go the extra mile for them! More

Yes, very friendly dealership. They work with you to find the right car and price. Rob Cassidy really helped us get the right price, and it wasn't even a Mazda our Mitsubishi. the right car and price. Rob Cassidy really helped us get the right price, and it wasn't even a Mazda our Mitsubishi. More

Very nice showroom. Excellent salesman. Friendly,low pressure, well informed. Excellent understanding of the vehicles in the showroom. Excellent review of cars features. Jim helped me hook up my Blueto pressure, well informed. Excellent understanding of the vehicles in the showroom. Excellent review of cars features. Jim helped me hook up my Bluetooth which would have been a big hassle if Ibhad to do it on my own. More

Really great service from everyone. The sales people on the showroom floor were very friendly. They were very open and sicere about completeing the sale with no double talk or tricks. Everything went sm the showroom floor were very friendly. They were very open and sicere about completeing the sale with no double talk or tricks. Everything went smooth from the sales group to the financial person. I would definetly do business with this dealership again. More

Excellent experience, from start to finish. My needs and requests were all met, as well as my expectations. Thank you Smith Haven. Thanks salesman Rich. requests were all met, as well as my expectations. Thank you Smith Haven. Thanks salesman Rich. More

They were busy when my boyfriend and I walked in but the manager Marcel was running around looking for a free sales person. He made us tea while we waited. Poor Adam our sales person was sick and even so he manager Marcel was running around looking for a free sales person. He made us tea while we waited. Poor Adam our sales person was sick and even so he was so helpful. We had gone to a few dealers before we went here but it was our last stop we brought a used Jeep. It was a little out of our price range but Marcel brought the payments down to within our range. I was very happy with the experience and would defiantly buy here again. Also a side note my boyfriend brought his Mazda New from the same place 2 years prior. More

The salesman we worked with was very friendly. The Manager named Joe was extremely rude cutting me off in mid sentence, he was unwilling negotiate with us. We had previously received a quote on our ca Manager named Joe was extremely rude cutting me off in mid sentence, he was unwilling negotiate with us. We had previously received a quote on our car as a trade in and he insulted us by offering us $2500.00 less. We ended up going to another Mazda dealership and received what we were looking for. More