Smith Haven Mazda

We have given the review we did because from the moment we picked up our brand new car we felt like that we were on candid camera. The price that we were told the car was changed when we went to sign the p we picked up our brand new car we felt like that we were on candid camera. The price that we were told the car was changed when we went to sign the papers. The car had scratches on it and someone just tried to buff them out and paint over them. When we brought the car back to be fixed the rental car that was suppose to be waiting for me didn't show up till an hour later thus causing me to have to take a full day off from work myself. I learned more about the features in the car after picking it up from repairs in five minutes with the saleswoman then I did the day we picked it up. She was great very friendly and helpful and only got to talk to her because she happened to be walking outside. More

I was in to look at a used 05 Mazda. It wasn't on the lot. Randy asked if I thought about a lease. I told him I had no money down except my trade and my credit was less than great. He told me he could ge lot. Randy asked if I thought about a lease. I told him I had no money down except my trade and my credit was less than great. He told me he could get me in a 2013 Mitsubishi Outlander. Well I am now leasing a New Outlander, he was right, and I do love the SUV. Thank You Randy. But the one thing that still bothers me was my trade. I was told $1000 for my trade, and in the finance office is where I noticed I only got $500 for it, during the signing of the papers. I asked about it and finance guy said "what's the difference?" Um the difference is One Months Payment AND my Insurance Payment!! Look I understand they were helping me to get a loan on my credit and no cosigner, and I'm greatful....But if you tell a person you're going to give them an amount for their trade after you appraised it, don't go changing the appraisel amount during the financing/paper signing. I keep thinking about loosing $500 dollars. Maybe it's not a lot of money to that finance guy, but it is to me. I had just bought new tires on that trade that were $500. I should've just brought the tires in for my trade, and kept the car! More

My husband and I decided to purchase a New Outlander, and after doing research with Consumer Reports decided to contact Smith Haven Mitsubishi. We took the drive out to St James, & passed many Mitsitubushi after doing research with Consumer Reports decided to contact Smith Haven Mitsubishi. We took the drive out to St James, & passed many Mitsitubushi dealers on the way (we live in Massapequa - Nassau Co). We are so thrilled that we chose to deal with Smith Haven. The new car selection was way above their competition and our expectations. We were treated fairly, with respect, and most of all they listened to what we told them we were looking for. I wanted a good deal for my money. The other dealerships we spoke with during our car search would pitch their warranty, and give 'benefits' to the cars that they thought were important. I was happy to finally work with people that understood I wasn't going in there to negotiate a monthly payment, and listen to a rehearsed pitch about how great their vehicles were... Ben and Joe listened to what my husband and I wanted, and then they gave us what we wanted. We walked into Smith Haven at 11am and were driving home in our new GT by the afternoon! We will continue to visit Smith haven for our next purchases, and I intend to recommend my family and friends to their staff without hesitation. More

I recently leased a second time with Smith Haven Mazda, because their offers are superior, and I find the staff members to be knowledgeable and professional. I went back to John Metrinko in sales, as he o because their offers are superior, and I find the staff members to be knowledgeable and professional. I went back to John Metrinko in sales, as he offered me the best deal a few years ago on my 2010 Mazda6 (which turned out to be my favorite car yet). John is a pleasure to do business with, professional, courteous, an overall gentleman. He also beat pricing offered by other dealerships for the same trim package on my newly leased Mazda CX-5, which I am loving in this snowy weather. Also helpful at the dealership were Bill Ballan, Joe Hauff, Jay Sarasky, and Bill Didonato in Finance. Everything about the lease was explained to me, and I felt no pressure to add on options. Another reason for going back is how well Danny Matuza manages the service department. I am confident that my experiences will continue to be positive. More

This was my first experience buying a car. I had visited many dealerships that were in the area, and Mazda was my favorite. The entire staff, especially the employees that worked with me, we very nice and f many dealerships that were in the area, and Mazda was my favorite. The entire staff, especially the employees that worked with me, we very nice and friendly. They were not pushy whatsoever and never pressured me into making a decision I didn't want to make. They also gave me a great price for the car and worked to get me the payments that I wanted. I told them my maximum would be $250 per month and they made that happen. When I was working with Adam and Richie, I was very comfortable with them when compared to the other dealerships I visited. They seemed willing to make me happy in whatever way they could, and they greatly succeeded. Part of the reason I chose the car I did had to do with the staff at the dealership. I am extremely happy with the overall experience and with the car that I bought. I would gladly recommend this dealership to others. More

Both Mary and Randy were completely instrumental in helping us get the right car for our family, at the right price. They really cared and worked so hard to get the numbers to work in our favor it seem helping us get the right car for our family, at the right price. They really cared and worked so hard to get the numbers to work in our favor it seemed as if they were buying the car for themselves! They did this without pressuring us into anything and they took their time to get to know us and our situation. They also "went to bat" for us to help us obtain financing. In the end, it resulted in us feeling completely comfortable with the outcome of the car we bought and we had a great experience at Smith Haven Mazda. They have gained us as customers for now and for the years to come. More

Bought a used 2010 Mazda 3 S Sport for top dollar with 30k miles on it...dealer was friendly all around...some highs and lows in making the deal but I pulled the trigger as the car had all the specs I wan 30k miles on it...dealer was friendly all around...some highs and lows in making the deal but I pulled the trigger as the car had all the specs I wanted...upon delivery car had an overpowering perfume smell from a bomb deodorizer they used which I guess they used to freshen up the car...I was wrong...a month later the perfume smell went away and the car now smells like cigarettes...stinks like xxxx of cigarette smoke...Smith Haven Mazda masked the cigarette smell to dump the car on me...just wanted to warn others...if you smell a heavy dose of perfume smell in their used cars, run away if you are a nonsmoker like me......they did nothing to help me but ignore me...buyer beware and thank you... More

I had a great experience at Smith Haven Mazda. I was over my mileage on my Mazda 6 and the dealership did everything they could to get me into a new car that I love, where I won't have to worry about mileage my mileage on my Mazda 6 and the dealership did everything they could to get me into a new car that I love, where I won't have to worry about mileage. The service was fast, everyone was super friendly and I love my new Mazda CX9! John Metrinko was knowledgable about my new vehicle and came with me on a test drive. He made my experience at Mazda easy and stress free. Bill D'Donato did not put any pressure on me when handling the financial aspect of purchasing the car. And, Jay Sarasky was such a pleasure to deal with as he handled the behind the scenes discussions regarding the purchase price. Thank you Smith Haven Mazda for helping me finance my new car! More

I had a pleasant experience getting a new car at Smith Haven Mazda. I was in a tight situation to get a new car same-day, after selling my old one in a private sale. I had spoken to Sales Representative, Haven Mazda. I was in a tight situation to get a new car same-day, after selling my old one in a private sale. I had spoken to Sales Representative, Jim, on the phone, whom I asked if they had the car type and color I wanted available. Within 10 minutes, I received a call back that they did have it available. Upon arriving, Jim had the car already parked at the front, ready to let me test drive it, and thoroughly explained the car's features. Upon deciding to go ahead with the purchase, Jim, and the rest of the crew at Smith Haven Mazda were very patient, friendly, and constantly kept me updated on the status of the car, and my applications for credit and insurance needs. Within a couple of hours, I was off driving my new 2013 Mazda3 i Sport! Overall, I was very impressed with the customer service at Smith Haven Mazda and would highly recommend associate Jim for his friendliness and outstanding customer service. I look forward to returning for my future service needs! More

My wife and I had a very pleasurable experience at Smith Haven Mitsubishi, Jim and Joe answered all our questions and were able to get us a car at the price we wanted to pay. It was far more enjoyable than Haven Mitsubishi, Jim and Joe answered all our questions and were able to get us a car at the price we wanted to pay. It was far more enjoyable than I thought it would be. They were professional and I would recommend them for anyone looking to buy Mitsubishi. More