Smith Haven Mazda

Dont Waste Your Time Time for a new car for my wife, sat morning start looking at cars,Kia,Ford,Subaru,etc... all day listening to these clowns. Gave up, heading home ,see Time for a new car for my wife, sat morning start looking at cars,Kia,Ford,Subaru,etc... all day listening to these clowns. Gave up, heading home ,see a mazda dealer (Mazda of smithtown) we pulled in expecting the same old song and dance BS . drove into the back, wife sees a CX5 2015 she loves. with that a salesman (Evan) is moving cars etc... says xxxx be with us in a little while which he was. very pleasant,respectful, young man. he offers wife a test ride, she loves the car,So we go inside, do the 2 hour BS half assed ritual, and come to an agreement on trade in value,lease payments etc...., Written down in bold black magic marker. Very happy with the deal that we struck. We then told Evan we wanted to look at another brand and if it didnt work out we would be back sunday to purchase the car. Sunday we head back to Mazda of Smithtown to purchase the car,meet up with Evan (who is why we went back) fully expecting to buy a new car for my wife.Evan greets us,we start to do the paperwork, Wife inquires about same car different color that is sitting outside in front of the desk we are sitting at. Evan says "ill be right back Ill ask" we sit and sit and we hear Evan getting yelled at......and Evan trying to quiet this xxxxx down, but we are not sure why Evan is getting yelled at. Another few minutes go by and Evan comes back to the desk with his "boss" Dennis. Well dennis procedes to yell at me and my wife, that there is no way someone gave you this price for this car yadayada.... all the while pointing at the paper they boldly wrote the deal on the previous day. He halfassed apologized as i was standing to leave and i said dont apologize to me apologize to Evan! Dennis replies " hes got nothin to do with it" really dennis? the salesman that spent three hours with us the previous day has nothing to do with it ? we walked out in utter amazement. What the.....just happened? As we sealed the deal on a brand new 2015 nissan rougue,that same day, and drove it home that same day, I was tempted to pull in the Mazda dealer and tell Evan he should seek employment at a Real car dealership and get away from that place. I called him instead. Good luck Evan get away from that place. And people if you want a Mazda dont waste your time in this place. More

Best dealer with the great price After a month battle with all the new & used car dealership, finally bought my 2015 Mitsubishi Outlander from this dealer with a piece of mind that th After a month battle with all the new & used car dealership, finally bought my 2015 Mitsubishi Outlander from this dealer with a piece of mind that they are the man of their word. Initially salesman Ben Ruffo make my life easy to find out my choice of car; he is very good, professional, friendly & knowledgable. Eventhough i had hard time with finance manager but sales manager Dennis makes it easy to own my dream car. I have finished my car buying war with a smile on my face from this dealer. I think as I have got my best price from this dealer anyone can get their best price also and I'll recommend all of my friends for this place. More

Salesman texted me and called me a liar ! Dealt with Johnny Frish - I was working out a deal on a 2014 Mazda3. I told him I got a price from another dealership for the 2015 Mazda3 . He texted Dealt with Johnny Frish - I was working out a deal on a 2014 Mazda3. I told him I got a price from another dealership for the 2015 Mazda3 . He texted me (which I saved on my phone) and called me a liar, saying the 2015 isn't even out yet. He also texted me that I was "xxxxxxxxxxxx" him and again said I was lying. In fact the 2015 is out as I sat in it at the other dealership. So not only was he WRONG, he had the nerve to call me a liar !! I called every day for a week after this and left messages for the manager, Dennis, to contact me so I could complain about his salesperson. Dennis has yet to return any of my phone calls! Stay away from these people and this dealership. In my opinion, they are the worst and can't be trusted. More

Professional,courteous,friendly and basically perfect This dealership should train other dealerships on how to be professional. Top notch service!. From the second I walked on the lot I was greeted with a This dealership should train other dealerships on how to be professional. Top notch service!. From the second I walked on the lot I was greeted with a smile and respect.. Nick and all the staff were professional and knowledgable. The entire experience was perfect! Thank you More

Fanstastic dealership John was extremely professional and accommodating. Not only was his attention to detail impeccable, but he was sure to walk me through every step of t John was extremely professional and accommodating. Not only was his attention to detail impeccable, but he was sure to walk me through every step of the process. I was very pleased with my experience at this dealership. I would recommend them to friends and family. More

The customer is always wrong. About a week after I bought a certified pre-owned Mazda 3 from Smith Haven, my wife and I noticed an annoying squeaking sound from the back end of the About a week after I bought a certified pre-owned Mazda 3 from Smith Haven, my wife and I noticed an annoying squeaking sound from the back end of the car that their supposedly thorough 150-point certified pre-owned inspection hadn't turned up. I took the car to a dealer that's closer to where I live to get it looked into and they said there was a service bulletin on the issue. They will fix it free of charge, but the mechanic at the second dealership also said he never would have certified the car in the first place given how worn the tires were and that the front seat was loose. When I presented this information to John O'Donnell at Smith Haven, he denied everything and did not make the minimal effort to respond to my concerns about the tires, which were certainly borderline and unevenly worn even if they barely passed muster when his mechanic measured them. As for missing the squeaking sound for which there was a service bulletin, he threw up his hands and said, essentially, "stuff happens." On top of this, it was like pulling teeth getting the dealership to provide the pre-owned warranty or the 150-point CPO checklist. I was also disappointed in their lack of transparency during the financing stage, when I was told that a widely advertised APR of 0.9 percent was unavailable because the car I was buying was 3 years old and that I had to finance all of the car - not part as I wanted to - through the dealership. It was also almost impossible to get a straight answer on the phone from them about the APR they were offering. Finally, watch out for the $800 car-prep fee they try to throw in as part of the sale. I've bought a bunch of cars in my life, new and used, from a number of dealerships. This was certifiably the worst experience. More

BEST EXPERIENCE OF MY LIFE AT SMITHHAVEN MAZDA!!!! Im not one to write reviews about anything but I had to take the time out to say WHAT A PLEASURE it was dealing with these guys at Smithhaven Mazda. Im not one to write reviews about anything but I had to take the time out to say WHAT A PLEASURE it was dealing with these guys at Smithhaven Mazda. The salesman John was very informative and Dennis the Manager who was just a delight to deal with, made my experience one of the BEST experiences of my entire life in buying something. I am so happy to tell all my friends and family about this experience. So if you are reading this please go see Dennis and his guys at Smithhaven Mazda for just a wonderful experience..TY AGAIN! More