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Smith Haven Mazda
Saint James, NY
251 Reviews
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Showing 251 reviews
June 06, 2016
Dishonest I went into Smith Haven Mazda Mitsubishi looking to lease a Mazda. I made it abundantly clear that I did not want my credit run unless it was a done d I went into Smith Haven Mazda Mitsubishi looking to lease a Mazda. I made it abundantly clear that I did not want my credit run unless it was a done deal. Nick ensured me it was, and after running my credit, he came back with the final offer. I had told Nick I was currently under someone else's insurance as a named driver, in which is said is not an issue. However, my insurance company was closed. He brought the car out front and said he would try to get dealer plates for the night & I could finalize everything the next day. He came outside and said he couldn't get the plates but everything would be set for the next day. Well the next day comes & he calls to tell me he couldn't give me the lease for the same price, $28 more a month! I was appalled. A family member called the dealership to speak with a manager and they disclosed due to the insurance not being able to be set up the night prior it caused issues. No one told me that, and if that was an issue I was have gone on my own insurance. I later found out I wouldn't have been able to stay on that insurance anyways! And then I remembered Nick had told me he was tired that night (he even hit the desk and blamed it on his long day). So he must have been tired, wanted to go home and not deal with it. Not only that, but management wouldn't honor the agreement and claimed there was nothing they could do (which is not true). They should probably learn to tell their customers what is going on & work with them. More
by Shannon1019
Employees Worked With
Nick Emery
May 24, 2016
Outstanding !!!!! As a previous customer I went in with my 2014 Mitsubishi lancer looking to trade up to a new outlander sport for my wife. I went in met with Dennis wh As a previous customer I went in with my 2014 Mitsubishi lancer looking to trade up to a new outlander sport for my wife. I went in met with Dennis who was my salesman a year and half ago gave me all my options as well as what had best rebates great experience my wife had no clue she was getting a new truck. My wife myself and mother in-law all purchased vehicles Feb 2015 from them the staff hasn't changed says a lot about the dealership. They made the buying experience outstanding and painless they have a customer for life thanks again Dennis and Arthur my wife is still in shock !!!!! More
by Steven-Stephanie96
Employees Worked With
Dennis Hofer, Artie Maldonado
April 23, 2016
excellent product and customer service After a bad experience with both Hyundai and Honda I recalled a Mazda 626 ( best car I ever has)), so I drove passed the other dealers,stopped at Mazd After a bad experience with both Hyundai and Honda I recalled a Mazda 626 ( best car I ever has)), so I drove passed the other dealers,stopped at Mazda and purchase a 2012 Mazda 5... Great car,buying experience and service . Was considering buying a new car or just keeping the 2012. Called Nick, said he had 2 on the lot and since this car won't be produced again, I thought I'd take a look... I bought the same car,even same color,2015. There was no hard sell and Nick really worked with me to get a fair price. He went over every difference with the vehicle and paired my phone to the blue tooth.. Adam was the financial person who went over every aspect of my purchase, He patiently explained warranty coverage and clarified everything..He was upfront and left no question unanswered, also very professional. I love smith haven Mazda and will continue to use their service department More
by Suemac
Employees Worked With
Nick Emery, Adam Cevallos
April 22, 2016
Excellent experience The Used car Sales Manager John was excellent. He listened to what I wanted, how much I could spend and found me the perfect Crossover. He never tried The Used car Sales Manager John was excellent. He listened to what I wanted, how much I could spend and found me the perfect Crossover. He never tried to push me into anything I was not comfortable with. Chris and finance Adam were equally as good. Love my car and this dealership More
by mikevchris1
Employees Worked With
Chris Weidner, Adam Cevallos, John O'Donnell
April 22, 2016
Phenominal experience Chris, Dennis, and Adam (finance manager) were amazing. As soon as I got to the dealership they did whatever it took for me to get a good rate and a b Chris, Dennis, and Adam (finance manager) were amazing. As soon as I got to the dealership they did whatever it took for me to get a good rate and a brand new car for a first time buyer--I wanted to be in the car that day and that's what I got. They were extremely helpful in answering all of my questions, and they overcame every obstacle to ensure customer satisfaction. I am going to recommend this dealership to every person I know whose inquiring about financing or leasing a vehicle. I won't go anywhere else. More
by Jessica B Baltar
Employees Worked With
Dennis Aberle, Chris Weidner, Adam Cevallos
April 07, 2016
Great First Time Lease Experience We showed up with one of those letters that are sent stating "We want your car"...blah, blah, blah...we actually never considered a Lease, nor have we We showed up with one of those letters that are sent stating "We want your car"...blah, blah, blah...we actually never considered a Lease, nor have we ever considered a Mazda. We were greeted by salesman Chris Weidner. We looked around at the vehicles availiable and we fell in love with the Mazda6 Sport. Although we were still upside down in our current car, we did not think anything would work out, however Chris,Dennis the Sales Manager, and Adam the finance guy were able to work their magic and we ended up with a great lease paying almost $100 less a month than our current vehicle. They were patient with us..we had our infant son with us and decided to take two seperate test drives in order to not move the car seat around. They did everything they could to minimize our time waiting around for everything to work...will definitely return! Love these guys and love the car! More
by Karen P Robinson
Employees Worked With
Dennis Aberle, Chris Weidner, Adam Cevallos
March 11, 2016
got a 2015 mitsubishi Let's see, where do I start? First, this dealership gave me the experience like no other I have ever been too. In a positive way. From the moment I s Let's see, where do I start? First, this dealership gave me the experience like no other I have ever been too. In a positive way. From the moment I spoke to the Internet sales, to stepping foot into the dealer and finalizing the sale I was completely satisfied and happy. At no point in this transaction did I ever feel pressured. I did my homework this time around on what to expect and beware of hidden fees but when I was at this dealer I did not encounter any of that. NICK, the sales person that worked with me was a complete gentleman, he broke everything down piece by piece and I didn't feel rushed. Only thing was I had to wait a little to speak to the financial person (which was fine since it was busy) Marian who did the finance was aces. Very very friendly and down to earth that you couldn't help but smile. And she owned an Evo...... hello.... that is rare. But anyhows great dealership and great people. Will highly recommend and go back to a future car. More
by asianinvasionabc
Employees Worked With
Nick Emery, Marian Sardone, Sara Potter
March 10, 2016
Very good experience!!! I recently bought a Mazda3 at this car dealership. Everyone was friendly, professional and very trustworthy. I was given time to make my decision with I recently bought a Mazda3 at this car dealership. Everyone was friendly, professional and very trustworthy. I was given time to make my decision without calls or pressure from the salesman Joe Collocola. And once I had made my decision he made sure I got the car I wanted. Marian Sardone (finance department) made navigating through the paperwork a breeze. From the first step into this dealership to signing all papers this was a good experience! More
by happydriver
Employees Worked With
Marian Sardone, Joe Collocola
February 24, 2016
Finally a dealership that was actually trustworthy!!! A Big thank you my sales rep Chris and my Finance girl Marian!!! You guys were so helpful and honest. I will definitely be sending people your way :) A Big thank you my sales rep Chris and my Finance girl Marian!!! You guys were so helpful and honest. I will definitely be sending people your way :) What a great experience!!!! More
by Leilani1227
Employees Worked With
Marian Sardone, Chris Clemente
February 23, 2016
BEST CAR PURCHASE EVER!! I recently purchased a Mirage from Smith Haven Mitsubishi.Having read reviews on Yelp, I traveled 24 miles to visit this dealership. I was not disappo I recently purchased a Mirage from Smith Haven Mitsubishi.Having read reviews on Yelp, I traveled 24 miles to visit this dealership. I was not disappointed. Sales performance was Top Notch!!! Jonathan was professional and courteous and made the purchase of my new car a smooth and painless experience. Unlike past experiences with car dealerships, there was no double speak or hidden fees or any shady tactics for that matter. I was met with full disclosure and even next day follow up after I purchased my car. I would highly recommend purchasing a car at this dealership. More
by Linda 123
Employees Worked With
Mary Young, Marian Sardone, Jonathan Kunkle
