Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Smith Haven Chrysler Jeep Dodge Ram
Saint James, NY
737 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 737 reviews
December 24, 2012
Traded in my 2006 Town and Country and bought a 2013 Town and Country. I was extremely happy with the amount of my trade in and the amount I paid for my new car. I was also given an excellent finance rate. A and Country. I was extremely happy with the amount of my trade in and the amount I paid for my new car. I was also given an excellent finance rate. After all said and done they even gave me 6 free oil changes. I should be buying another car in approximately 6 months and I will return to this dealership. More
by Mark Schneider
Employees Worked With
Quentin(salesmen) and Bill (general manager)
December 21, 2012
We drove 1 1/2 hours to purchase a '13 Grand Cherokee from KIM SCARPINATO at Smith Haven Jeep. She quoted a SPECIFIC price in Black & White via e-mail. She never showed up for our appointment and another from KIM SCARPINATO at Smith Haven Jeep. She quoted a SPECIFIC price in Black & White via e-mail. She never showed up for our appointment and another sales representative took over. When we told the Sales Representative the final sales number his face dropped to the floor and started to sweat...NO JOKE!!!! He stated that Kim made a mistake and that she must have been confused. To say the least Smith Haven Jeep is the WORST dealership for PROFESSIONALISM and KEEPING TO THEIR WORD. Do not walk but RUN AS FAST AS YOU CAN AWAY FROM SMITH HAVEN JEEP!!!!!! THEY ARE BOTTOM FEEDERS!!!!! More
by j9_johnston
Employees Worked With
Kim Scarpinato
December 19, 2012
This dealership is by far the worst dealership I have ever encountered. I've never been more compelled to write a review then after visiting this place. I have purchased and leased many vehicles over th ever encountered. I've never been more compelled to write a review then after visiting this place. I have purchased and leased many vehicles over the years and this by far has been the worst experience I've ever had with a dealership. They have no problem taking your deposit when you walk through the door but when you leave forget about trying to get someone on the phone. They are completely unresponsive and lack the professionalism that they so need. Every time you call to speak with a manager, your salesperson or a finance manager they are always on the phone and you NEVER receive a call back. Trust me when I say this place is in no way doing that much business that everyone in the entire place is on the phone. Buyer beware if you are looking to work with a company who has no clue what's going on,then well, Smithaven Jeep Chrysler Dodge is your place! Don't forget it takes 5 days to get them to return your deposit. Still waiting on that! More
by Willnevershophereagain
Employees Worked With
Mike, Dave, Brian
December 19, 2012
Great staff. Very friendly and knowledgeable. I would recommend Smith Haven Jeep/Chrysler to others who are in the market for a new automobile. I will also revisit the above dealership for future auto pu recommend Smith Haven Jeep/Chrysler to others who are in the market for a new automobile. I will also revisit the above dealership for future auto purchases. More
by melapa69
Employees Worked With
william Ballan
November 24, 2012
By far the best dealership that I have ever worked with. Great staff and wonderful people to help me with buying my new vehicle. Would refer them to all my friends and family Great staff and wonderful people to help me with buying my new vehicle. Would refer them to all my friends and family More
by lbfdengine2342
Employees Worked With
Jeff Bell
November 08, 2012
The people who work there truly enjoy helping. They answered all questions and werent pushy at all. Anthony and Brian were great. Keep it up guys. answered all questions and werent pushy at all. Anthony and Brian were great. Keep it up guys. More
by Paula903
Employees Worked With
Anthony and Brian
November 07, 2012
I purchased a 2012 Jeep Grand Cherokee in July and was promised free oil changes for a year.They are now refusing to honor that promise and giving me the run around as if I am stupid or something.I spoke promised free oil changes for a year.They are now refusing to honor that promise and giving me the run around as if I am stupid or something.I spoke to the new sales manager,Vinny Ortolani and he just gave me the usual BS about calling him back after he checked it out.Well guess what? When I called back they keep routing me to his voicemail even though he was there,,stay tuned,its not over More
by xclusive4450
Employees Worked With
nick ortolani
October 14, 2012
Its always a great experience here, I've been coming here for a couple of years for routine maintenance. They are always friendly and know me by name. Never a long wait (always make an appointment). Thanks g for a couple of years for routine maintenance. They are always friendly and know me by name. Never a long wait (always make an appointment). Thanks guys! More
by Mandagamez
Employees Worked With
Mike
October 03, 2012
Worst dealership ever created. Walked out on them a few times, told myself not to go back, but like an idiot I did. Scammers top to bottom. Try bait and switch, do not prep cars properly, try to add mone times, told myself not to go back, but like an idiot I did. Scammers top to bottom. Try bait and switch, do not prep cars properly, try to add money to price of the car, did not properly transfer registration to car purchased. I drove for 2 months almost with technically no registration because they did not file the paperwork with DMV. Also did not pay off balance on loan of my trade in, even after many phone calls. Had to call bank to explain what these morons were doing. I could write a book on this place. No one in their right mind would deal with this place. Their "under new mamnagement" signs are a complete joke! Beware, there are a whole host of Smithaven dealerships in the area, do yourself a favor and avoid like the plague. They also go on these review sites and create fake positive reviews. Just look at the few in a row, which I have reported them all. Look up the BBB rating, that site does not lie! More
by Scambuster2012
Employees Worked With
A whole slew of them
September 19, 2012
i had a grat experience buying my car at this dealership I went intold them what i wanted and he worked with me and before i knew it i drove away the same day in my new car I went intold them what i wanted and he worked with me and before i knew it i drove away the same day in my new car More
by agiovann70
Employees Worked With
Mike Koz
