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Smith Haven Chrysler Jeep Dodge Ram
Saint James, NY
739 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 30, 2013
I would definitely recommend this dealership. From beginning to end it was a positive experience. We are currently looking to purchase another vehicle and would consider going to this dealership. Our beginning to end it was a positive experience. We are currently looking to purchase another vehicle and would consider going to this dealership. Our salesman Mike Horan was friendly and knowledgeable and went above and beyond to get the car that my daughter wanted. We also dealt with Craig the financial director and he was pleasant and very professional to deal with. So overall, we had a wonderful experience. I can only hope that the service department is as friendly and professional as the sales department. More
by Ajw529
Employees Worked With
Mike Horan and Craig, Mike Horan
January 30, 2013
Vinny was an excellent Manager. Scott was an excellent salesperson. No pressure at all. I would have walked out if they pressured me into a deal. Excellent experience. I did have to ask for help nobody ca salesperson. No pressure at all. I would have walked out if they pressured me into a deal. Excellent experience. I did have to ask for help nobody came over to me they were all busy talking amongst themselves but everything else was wonderful. More
by duggie066
Employees Worked With
Scott and Vinny
January 29, 2013
Michael Lupo was the best salesmen I've ever done business with. He went out of his way for me and was honest and made me happy with my purchase. Michael answered all questions that I had and was a r business with. He went out of his way for me and was honest and made me happy with my purchase. Michael answered all questions that I had and was a real joy to work with. I'm very happy with my new car and Mike made the experience a pleasure and I left the dealership comfortable with everything. Mike was not only helpful to me he was also very helpful to my father. My father purchased a dodge ram truck and he said Michael was the best salesmen he ever worked with. When I went to the dealership I only wanted to do business with Mike. Veto in finance was also very helpful and explained everything to me and was very polite and professional. I'm happy with the business I've done at Dodge and it's thanks to Michael and Veto. More
by Rudy Sommer
Employees Worked With
Michael Lupo
January 26, 2013
I was quite impressed with the way the purchase of my new Chrysler 300 went. I had read some of the past reviews and decided to see for myself. I contacted Vinny and he invited me to come down and from the Chrysler 300 went. I had read some of the past reviews and decided to see for myself. I contacted Vinny and he invited me to come down and from the moment I arrived my son and I were treated with respect and a very pleasant buying experience. The sales process was informative and definitely not high pressure at all. Our salesman Scott was knowledgeable about the 300 and he along with the General Sales Mgr Vinny worked very hard to gain my trust and my business. I have to say that the entire sales team was very nice to deal with and worked as a team to ensure all our questions, concerns etc.. were addressed. I would like to mention that I drove over 50 miles from my home to purchase this vehicle so that in itself should give you an indication as to why you should pay them a visit. Even though the other managers technically were not involved in my sale Mike K. and Dave were always at the ready to assist in any way they could, thus showed the true team spirit. I would recommend that you give them the opportunity to earn your business. Mike H. More
by Kitmick1
Employees Worked With
Vinny Ortolani Scott Scaturro
January 22, 2013
I went to this dealership to purchase a new car and trade in an older model. Salesperson told me I would get the best deal on a lease. Ended up taking an extra 4k from me. I figured it out a week later, m in an older model. Salesperson told me I would get the best deal on a lease. Ended up taking an extra 4k from me. I figured it out a week later, my mistake. I went back to the dealer and was told that this should not have happened and apologized. Also was told that if I come back for another car, they will make it up to me. I went back because they offered me a special deal to buy a new Town & Country and get me out of the lease a year early. The value of the lease vs. current market value was exactly 4k against me. Told me they would make up for the last time and eat the difference. Worked out the deal to purchase and gave me a competitive rate, but the payment seemed a little high. I checked with my bank and they beat the rate by a half of a percent but their payment amount per month was much less than what Smithaven was offering me, and not adding up. Checked into it further and found that they hid the 4k in my new purchase, figuring I would not notice. Went back to the dealership and spoke the the GM, with the owner behind him. He told me that couldn't be true but was embarassed when I presented the dealer price work up sheet (the salesperson forgot to take it from me because he got involved with another customer) and it showed that I was correct. The owner said nothing and needless to say, I walked out. I would never go there again, there are better dealerships on Long Island to buy from if you want a Chrysler product. More
by melbourne76
Employees Worked With
Too many to list
January 21, 2013
I had purchased a vehicle from Smith Haven in the past which was a very positive experience and decided to give them another try. I am glad I did. My wife and I felt very comfortable with our sales rep, J which was a very positive experience and decided to give them another try. I am glad I did. My wife and I felt very comfortable with our sales rep, Jeff. He took his time and listened to us. We didn't feel pressured at all. He explained vehicle options and was very knowledgeable regarding the vehicle we were interested in. He was able to answer our questions throughly. All the staff at Smith Haven Automotive Group were very pleasant and seemed genuinely concerned with assisting us in our vehicle purchase. I would definately recommend Smith Haven and I would purchase another vehicle from them again. More
by Larry & Toni
Employees Worked With
Jeffrey Bell, Vincent Ortolani
January 14, 2013
Dave and the Smith Haven crew were friendly, understanding and competent. They helped me find exactly what I was looking for. I did not feel any pressure to purchase, it was an amazing experien understanding and competent. They helped me find exactly what I was looking for. I did not feel any pressure to purchase, it was an amazing experience. They found me the perfect Jeep Liberty and I could not be happier! I will recommend all of my friends and family to the Smith Haven dealership because I know that they will take care of them! More
by laurencassella
Employees Worked With
Dave Fernandez
January 14, 2013
I went to three Jeep dealerships in my search for a Grand Cherokee and had the best service from Smith Haven Jeep. Mike Horan and Vito in finance were very helpful when it came to selecting the best model at Cherokee and had the best service from Smith Haven Jeep. Mike Horan and Vito in finance were very helpful when it came to selecting the best model at that was within my budget. I recommended this dealership because the people are friendly, and they offer efficient service. More
by jblumberg
Employees Worked With
Michael Horan, Mike Horan
January 11, 2013
David Fernandez is a very professional, trustworthy salesman. A pleasure to deal with. We couldn't have had a more helpful salesman. Overall, our experience with Smith-Haven Chrysler Dodge Jeep was salesman. A pleasure to deal with. We couldn't have had a more helpful salesman. Overall, our experience with Smith-Haven Chrysler Dodge Jeep was a good one. This is the second vehicle we have purchased from them. I'm sure we will be back in the future. Thanks David and Vito the finance guy (sorry I don't know his last name). More
by samfam4
Employees Worked With
David Fernandez
January 05, 2013
My dad and I had a great experience at Smithhaven Chrysler Dodge Jeep thanks to Michael Horan. He helped us out so much, was very easy to talk to, and made the experience of getting my first car even Chrysler Dodge Jeep thanks to Michael Horan. He helped us out so much, was very easy to talk to, and made the experience of getting my first car even better! He had our best interest in mind, and I absolutely love my beautiful Jeep Wrangler! I would recommend him to anyone interested in buying a jeep! More
by SophiaCuccia
Employees Worked With
Michael Horan, Mike Horan
