Smith Haven Chrysler Jeep Dodge Ram

Still blaming COVID for being understaffed and not having repair parts but the obvious truth is that this service center is mismanaged. Brad is rude and the service manager Dan will not return a call. They d repair parts but the obvious truth is that this service center is mismanaged. Brad is rude and the service manager Dan will not return a call. They do not stand behind their work and want 3 weeks to repair what another dealer completed in 4 hours More

I originally reached out to Smith Haven Chrysler to inquire about outstanding recalls on my vehicle. I was advised the airbag recall parts were in stock so we could schedule the appointment with the se inquire about outstanding recalls on my vehicle. I was advised the airbag recall parts were in stock so we could schedule the appointment with the service department. I was provided with availability for September 7th and the representative scheduling advised me to drop the vehicle off first thing in the morning and the service would only take one day, clarifying that I would have my vehicle back by end of business. It was noted at that time that loaner vehicles are not available if the vehicle is not purchased from their dealership. At drop off the service specialist, Brad, noted because it was my airbags the service may run into the next day. I asked when that would be determined as I need to pick my child up from daycare after work. He stated he would notify me in the afternoon. He attempted to up sell me on multiple services which I declined. I received a text message at 1:19pm stating “we were off to a slow start, vehicle will not be entering the shop until tomorrow”. After texting back with no reply for half an hour I called the dealership to be left on hold for five minutes just to be told he was on lunch break and would call back. When Brad followed up, I was informed that the appointment I scheduled was not an appointment for the actual service but only for my car to be assessed by a service advisor, and from that assessment appointment I would be in queue for service. I do not understand how their service department can be streamlined with this process. When I scheduled the appointment, I was not advised that the appointment was merely for evaluation. Frankly I am not sure what needed to be assessed as my recall was known and parts in stock. I understand my personal restrictions are irrelevant to their business, however as a single parent I do not have the luxury to be suddenly without my vehicle longer than planned. So, at this point I am out of pocket the cost to round trip Uber just for my vehicle to sit on their lot for the day. Their service department process is flawed and lacks transparency. I reached out via email to the only contact listed on their site, Journey the customer support manager dog. I knew it was a slim chance but no surprise no reply was received. More

This was my second time working with Brandon Jimenez and, just like last time, he was extremely knowledgeable, patient and easy to work with. No crazy haggling or upselling and I feel like I walked away hav just like last time, he was extremely knowledgeable, patient and easy to work with. No crazy haggling or upselling and I feel like I walked away having paid a fair price for an awesome vehicle (2022 Jeep Grand Cherokee Summit). Steven Ramirez from the Finance department got everything done super quick and I was able to take my new car home the same day. See you again in three years! More

I was giving a 2 month appointment to fix my AC on a 2019 Grand Cherokee. I paid almost $900 to fixed the AC. 10 days later, the AC crapped out again. I literally lease new cars to avoid stuff like this. To Grand Cherokee. I paid almost $900 to fixed the AC. 10 days later, the AC crapped out again. I literally lease new cars to avoid stuff like this. To make the matter worse, the dealer unable to accommodate me now saying I have to leave the car for weeks to get it fix. I asked for a loaner car, no respond. I am driving in a 97 degree with the window down. This is a perfect way to retain a customer that his lease is expiring in 2 months. You left a bad taste in my mouth. State attorney General and Better business bureau is my next complain. More

Called to make a service appt on a vehicle under warranty. I was told that the first available appt was 2 months away. I asked what i was to do until then, the young woman told me that it was not re warranty. I was told that the first available appt was 2 months away. I asked what i was to do until then, the young woman told me that it was not really her problem and that I could drop it off with no appt and they would "get to to it when they get to it". HORRIBLE CUSTOMER SERVICE!!!!!! More

Following Anthony Louis' superb advice about purchasing a used car at Smith Haven CJDR, I made a planned decision to stop by and talk with a Used Car Sales Consultant. I met Troy Fitchter. He is an outstand used car at Smith Haven CJDR, I made a planned decision to stop by and talk with a Used Car Sales Consultant. I met Troy Fitchter. He is an outstanding Used Car Sales Consultant for Smith Haven CJDR. We sat down for about an hour and discussed the mechanics of trading in and purchasing a used car from Smith Haven CJDR. Troy Fitchter skillfully guided the purchase process through each decision point. He kept me informed, always providing me the best possible course of action as a customer. Troy Fitchter's CJDR industry knowledge and experience was on full display from start to finish. I benefited greatly from his meetings and look forward to working with him in the future for my next vehicle purchase from Smith Haven CJDR. More

We put a deposit down on a Chrysler Pacifica the last week of March, and we were told that the vehicle would be in early April. Over the next few weeks, we inquired a few times about the status of our ve week of March, and we were told that the vehicle would be in early April. Over the next few weeks, we inquired a few times about the status of our vehicle, the only feedback we got was that it was "in transit." We emailed the dealership as well, still no response. The last week of April, we got a call from the sales manager and were told that the vehicle already had a deposit on it three weeks before we put ours down. The vehicle was double sold. Meanwhile, we told the salesman that our current lease was up in two months, and when we put the deposit down, we obviously stopped looking for a car knowing we were set. After being told that we were not in fact going to get the vehicle that we put a deposit down on, the dealership found a vehicle that was $3,000 more than the one we were supposed to get. They would not budge on the markup that they were putting on the new vehicle, and we were forced to turn it down, especially considering we did not even want the extra features on the vehicle. Clearly, the dealership values keeping the market price up over helping customers that it had completely misled. We will never be going back to the dealership, and if anyone says they are going there, we will tell them they better make sure that the dealership does not double sell their vehicle like they did to us. And if they do, don't expect the dealership to genuinely make up for the broken promise that they make. More

HORRIBLE HORRIBLE EXPERIENCE do not come here! I was completely MISLED when buying a 2019 jeep cherokee. Brandon and his team are shady! They still can't be honest with what they did, which at thi I was completely MISLED when buying a 2019 jeep cherokee. Brandon and his team are shady! They still can't be honest with what they did, which at this point is commiting fraud!!! I purchased a car 45 days ago and was told that the car had 0 accidents and a clean car fax, turns out the car has 3 accidents and I was showed a FALSE car fax. I went back to the dealership to address this issue, They were blaming car fax stating "it must be an error & have been not updated" which makes no sense since accident happened YEARS AGO. On top they tried to give me a substitute car with LESS features and charging me more money. They also charged me over $3000+ for 1. A "security guard" warranty I was not told about! And 2. A “bumper to bumper” warranty that was less time coverage than advise. This fraud can not & should not have happened to me or anyone else! Taking advantage of people in these times shows their character. I have to spend more of my personal time and money to make sure this fraud is handled by my team. I hope my experience will be a warning for anyone who is looking to come to this dealer and STAY AWAY!!! More

I recently purhcased a new Jeep Grand Cherokee L from Smith Haven. Even though it was a busy day for them (lots of customers in the showroom) they gave me all the time and attentiont that I needed to fee Smith Haven. Even though it was a busy day for them (lots of customers in the showroom) they gave me all the time and attentiont that I needed to feel confident in my purchase. I couldn't be happier with the way my sale and contract signing went! Will definitely be a Smith Haven customer again! More

PLEASE READ !!!!! Brad Lieberman, service writer is a liar and a thief. Let me first say that my father was in the auto industry for 32 years and Is friends with Brett Saslow the owner. My 2018 Jeep Comp liar and a thief. Let me first say that my father was in the auto industry for 32 years and Is friends with Brett Saslow the owner. My 2018 Jeep Compass needed front brakes. My father made the appointment for me with Jonathan in service, a previous writer that he dealt with. When I arrived, I was told that Jonathan was busy and that Brad would help me. I immediately put Brad on the phone with my father, as my father knew what needed to be done. They spoke about my fathers concerns and Brad told my father that he would call him directly once the shop had the opportunity to diagnose exactly what my Jeep needed. An Uber was called to take me back home as my Jeep would be there for most of the day. Shortly after, my father was contacted by Brad explaining that my Jeep needed new front brake pads and rotors. Brad assured my father that he would install brand new FACTORY pads and FACTORY rotors for $586, so my father gave him the ok. Hours later, I was picked up to get my Jeep as it was completed. I paid the bill and then called my father because I felt that something wasn’t right. When I went over the bill with my father and told him that the bill was $45 lower because the dealership did not install FACTORY rotors, they installed AFTERMARKET rotors, my father was instantly infuriated about this because that is not what Brad told him they were doing. My father instantly called Brad. and was told by Brad that the FACTORY rotors are on back order.Brad told my father that he discounted the job accordingly. My father was furious because if he wanted aftermarket parts, he could have had the brakes done anywhere for a lot less money. Brad gave my father every excuse under the sun why he never notified him of the difference in parts until after I paid the bill and left. Shame on me for trusting that Brad would be honest and professional. He thinks that he’s going to get away with what he did. Does he not remember that my father is friends with owner, Brett Saslow? Stay tuned…. More