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Smith Haven Chrysler Jeep Dodge Ram
Saint James, NY
739 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 739 reviews
May 15, 2013
The whole experience was great. Jeff was very patient and helpful. We were interested in the Journey and the Grand Caravan. He bought up the pros and cons of both vehicles and truly let us make the decision. helpful. We were interested in the Journey and the Grand Caravan. He bought up the pros and cons of both vehicles and truly let us make the decision. We chose the Grand Caravan. We had the car now for a couple of weeks and we really love the car. More
by BCVV1
May 12, 2013
I called the dealer with a sales question and instantly got to speak with a sales person. Ken in sales answered all my questions and made time for me to come in the same day. He was very knowledgeable of t got to speak with a sales person. Ken in sales answered all my questions and made time for me to come in the same day. He was very knowledgeable of the product, honest and has a cool mustache. I felt I got the best deal and saved time not having to shop around. I was even able to take my new Jeep home the same day. The whole sales staff is very friendly and professional and I would highly recommend anyone who is looking for a new vehicle to see Ken 1st before going anywhere else. More
by jceravino
Employees Worked With
Ken
May 07, 2013
The sales manager was a nightmare, and I would never go there again or recommend anyone I know to go there while he is the sales manager. I had cash to buy a car the same day or next day and he was a loud there again or recommend anyone I know to go there while he is the sales manager. I had cash to buy a car the same day or next day and he was a loud mouth, rude, obnoxious, Neanderthal, who mad me uncomfortable. More
by jaydag6733
Employees Worked With
Sales Manager
May 02, 2013
Excellent and friendly staff. No hastles, no problems, no games, just straigt forward sale and commitment to the customer. Highly professional and knowlegeable dealer, financial adviser, and support staff. C games, just straigt forward sale and commitment to the customer. Highly professional and knowlegeable dealer, financial adviser, and support staff. Could not be happier with my purchase. Will definitely use their service shop for maintenance and would definitely recommend this dealership to friends. A +++ More
by jhlobik
Employees Worked With
Domenick
April 30, 2013
My dad just leased his 1st Jeep from Smith Haven Jeep/Dodge group and their staff are extremely helpful, Chris our sales guy was very knowledgeable and guided him with his selection, when the other Jeep/Dodge group and their staff are extremely helpful, Chris our sales guy was very knowledgeable and guided him with his selection, when the other Jeep dealers said impossible to meet his price they did it!!!!. Overall a GREAT experience!!!!! More
by mfernanda09
Employees Worked With
Chris
April 30, 2013
I leased a brand new 1500 ram from this dealership. I worked with Mr. Ortolani and the sales associate Jeff and both were excellent and professional. We even had a more than unusual experience with our i worked with Mr. Ortolani and the sales associate Jeff and both were excellent and professional. We even had a more than unusual experience with our insurance and car fax and they helped us through it within the day and we couldn't be any more pleased. I would most definitely suggest this dealership to a friend or family! More
by Cbender212121
Employees Worked With
Mr. Ortolani
April 28, 2013
I entered this dealership and was greeted very pleasantly by "Kim" at the door. I was then introduced to Steve who was such a pleasant gentleman. He was not pushy or aggressive at all which real pleasantly by "Kim" at the door. I was then introduced to Steve who was such a pleasant gentleman. He was not pushy or aggressive at all which really made me want to by my car from him. I told him that I was looking for a Jeep Liberty and pretty much knew what I want. Steve was very courteous and respectful. He was also honest about being new to the dealership and if I had any questions he did'nt know he took the time to find someone that could answer my question. The gentleman in the finance department was also pleasant to work with (rob). More
by marKrn45
Employees Worked With
Stephen Perciballi
April 24, 2013
Why I gave such great ratings is because I received excellent service when purchasing my vehicle. My sales consultant Jeff Bell was very friendly and very professional he got me the vehicle I wanted at excellent service when purchasing my vehicle. My sales consultant Jeff Bell was very friendly and very professional he got me the vehicle I wanted at a great price. Overall I had a great experience and will definatley be back again. More
by truck
Employees Worked With
Jeffrey Bell
April 19, 2013
Everyone from the management to sales to the finance director was a pleasure to work with. They made me feel at ease and I would highly recommend them! director was a pleasure to work with. They made me feel at ease and I would highly recommend them! More
by Ominilynn
Employees Worked With
Scott
April 19, 2013
My brand new Jeep Liberty stopped working. Just wont turn on. I had to have it towed to the nearest dealer which was Smith Haven Chrysler Dodge Jeep Ram. the Jeep was brought in at 3:30 in the afternoon on W on. I had to have it towed to the nearest dealer which was Smith Haven Chrysler Dodge Jeep Ram. the Jeep was brought in at 3:30 in the afternoon on Wednesday. We called to confirm it made it there and was assured it was fine. When we called on Thursday morning to see if it was looked at we were told they didnt know who we were. All the information was given again. Since we did not hear back from them we called at 2:30 to see if they looked at the jeep. Apparently not since they did not know who the red Jeep belonged to. We asked for a loaner car and was told they didnt have one. Again we reminded the gentleman that we have the premier insurance plan and was guaranteed a loaner or same. He finally looked our account up and told us yes that the jeep dealer would rent us a car. Just come down and pick it up. I guess we could fly there since we dont have a car. We borrowed our friends car and went to pick the rental. When we got there we were informed (and I love this) that they have people who have appointments and we were considered and emergency so we arent a priority and would be squeezed in at some point. Maybe today, maybe tomorrow, could be next week. Who knows. Oh and the rental they gave us, the door locks do not work, it smells really bad, the seats are stained and of course it needs new breaks. The person at the jeep dealer told me I would be getting a car with 4 wheels. I guess that part is true. Well it is day 3 and they still havent looked at the jeep. Sitting in the same spot. They might be able to look at it today, but no guarantee. Oh yeah, they also do not have technician that evaluate or run diagnostics on cars when they come in. They dont work that way. When the "technician" (apparently calling him a mechanic is insulting) is assigned to the car he works on that car until it is fixed. Which leads me to ask what is that technician doing when they need to order parts? I called the dealer where I bought my Jeep and he couldnt believe this. More
by PLZ1
Employees Worked With
Nick
