Smith Haven Chrysler Jeep Dodge Ram

If you are thinking of shopping at Smith Haven Jeep, I strongly urge you to think twice. Two weeks ago, I looked at a Jeep Grand Cherokee with the intent to trade in my current Grand Cherokee. The strongly urge you to think twice. Two weeks ago, I looked at a Jeep Grand Cherokee with the intent to trade in my current Grand Cherokee. The salesman offered me a price that was lower than another offer I had. I asked him to meet the offer and he was not able to. This week, he called me to follow up and told me that he was willing to meet my request. We made plans to reconnect tonight. When I phoned him, he told me that the car we had agreed upon had a part missing because they needed it for a car that was in for service. The part was on order and would be ready in a few days. You heard that right; they took a part out of a new car on the lot and used it on a car brought in for service. What's more, they told me that this is routine practice! Perhaps foolishly, I went in to the dealer anyway. I waited for the salesman while he finished working with another customer. After about 45 minutes of waiting he asked me to turn over my keys so the car could be "appraised" again. I thought this was strange but complied. Soon after, Charles Elenterio, came over and introduced himself as the sales manager and then walked away. Again, strange. A few minutes later Charles Elenterio came back and told me that he wanted to go over the deal with me. I explained that I had been working with another salesperson and asked if he would be taking over. He said he would not. I asked to wait until the salesperson was finished. He told me that he would be offering me $2500 less than our agreed upon price for my trade. When I told him that it was not the deal that I had agreed upon with the salesperson and I wanted to wait to speak with him, Charles Elenterio told me that I should "have a good night" and that he "didn't need to do business" with me. So before you do business with Smith Haven, remember the car parts you get might not be the ones installed in the factory and they "don't need to do business" with you. More

We only had one weekend to locate and purchase a car and our top priority was PRICE. Although we expected to be treated as "desperate" consumers, that is not what happened at Smith Haven Auto Group. They our top priority was PRICE. Although we expected to be treated as "desperate" consumers, that is not what happened at Smith Haven Auto Group. They did everything they could to make the sale happen and ensure that we were happy about it. When we weren't able to find the "perfect match" in their inventory, Adam took us to the Mazda dealership to make sure that we were looking at cars that fit our needs. They accommodated our requests for several items to be included in the price at no extra charge which is what brought us back the next day to finalize our purchase. Adam, Marcel and Greg went out of their way to make sure that we left the car lot as very satisfied customers and we are!! We appreciate the customer service that was given and highly recommend this dealership to any prospective buyers. More

My husband and I were greeted by Rich who was very My husband and I were greeted by Rich who was very informative , helpful , and friendly. We ran out of time the first day there, but came back a few My husband and I were greeted by Rich who was very informative , helpful , and friendly. We ran out of time the first day there, but came back a few days later where Rich helped us find the jeep that was right for us. We ran out of day light so, he pulled jeep in to garage so we can make a decision on a color. Which I absolutely love !!!! overall experience was excellent and Rich was a big part of that . Thank you Rich and Smithhaven Group More

Jeff Bell was outstanding in the customer service that he provided. He was very friendly, courteous and professional. He always returns my calls and provides me with great service. provided. He was very friendly, courteous and professional. He always returns my calls and provides me with great service. More

terrible dealr, bad service, car has been back 10 times .........not worth it. buy somewhere else. used or new, no good. bad experience. go somewhere else. .........not worth it. buy somewhere else. used or new, no good. bad experience. go somewhere else. More

I went to Smith Haven Automotive Group to buy-out my lease on my Jeep Wrangler. From the moment I walked in the door to the moment I left, each and every person who assisted me was very accommodating a lease on my Jeep Wrangler. From the moment I walked in the door to the moment I left, each and every person who assisted me was very accommodating and kept be abreast on each and every aspect of the transaction, namely Tony (Salesman) and Craig (Finance Director). Tony was extremely easy to deal with and knew exactly what I wanted to do from the start. He was on top of everything that I needed, which allowed me to purchase the vehicle in one day without having to make another trip down to the dealership. Craig did a great job in obtaining a fantastic loan for me and was able to do so despite the fact that in the past I needed a co-signor. Craig thoroughly explained the terms of my loan and even gave me a tutorial on credit reports, which was an ancillary benefit to the seamless transaction. I would highly recommend Smith Haven Automotive Group because of the high caliber customer support provided by Tony and Craig. More

Having serviced numerous vehicles in the past with Smith Haven and being totally satisfied, I decided to purchase a new Dodge Dart with them. My salesman Jeff Bell could not have been more accommodating. He Haven and being totally satisfied, I decided to purchase a new Dodge Dart with them. My salesman Jeff Bell could not have been more accommodating. He went above and beyond what I expected and having dealt with many salesman in the past, it was nice to deal with someone who knew what he was doing. Keep up the good work Smith Haven! More

My son and I were recommended to this dealership because of their finance Director, Graig Lieppe. We were told from another salemans at another dealership that he could get us a good deal for the truck tha of their finance Director, Graig Lieppe. We were told from another salemans at another dealership that he could get us a good deal for the truck that we were looking for. When we got there we were met by a salesman named Adam Penna. He was so friendly and straight foward. I could tell he was really there to try and help us get the truck we wanted. I told him he reminded me of my nephew who had the same personality. When we finally picked out the truck we wanted i was introduce to the finance director, Graig Lieppe, who was extremely helpful and worked countless hours on our loan. He really new his stuff. I cant say enough about him. He made the deal happened. Overall it was the best experence I ever had buying a car. I will be a steady customer because of their great service. More

I recently went to Smith Haven Chrysler Jeep to trade in my Jeep Liberty for a Town and Country. I worked with Jeff Bell and since I had my Liberty purchased through them he had all of my information pulle my Jeep Liberty for a Town and Country. I worked with Jeff Bell and since I had my Liberty purchased through them he had all of my information pulled up and waiting for me when we got there. He was so helpful in showing us the different models and features available and helped us find exactly what we were looking for. When it was time to drive my new car home he took the time to go over all of the features with me and even helped me program in my phone and radio stations. It was a pleasure working with him and I would definitely go there again when it's time for another car and recommend him to anyone in the market for a new car! More

We just bought a new Dodge Charger from Steve Perciballi. He answered all our questions. He even took the time to explain how leasing worked so we would know whether leasing nor buying was right for us. We He answered all our questions. He even took the time to explain how leasing worked so we would know whether leasing nor buying was right for us. We decided to buy. Steve was very professional yet friendly. He gave us a fair deal on our trade in and the purchase price of our NEW BEAUTIFUL BLUE CHARGER. He made us feel like family. More