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Smith Haven Chrysler Jeep Dodge Ram

Saint James, NY

4.4
743 Reviews

794 Jericho Turnpike

Saint James, NY

11780

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Showing 743 reviews

February 25, 2014

Nice guy, patient, and professional. I left there feeling like I bought a awesome deal. I will definitely be back in the next five years More

by tgopie01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2014 -

Smith Haven Chrysler Jeep Dodge Ram responded

I'm glad that Jeff was able to fully assist you and that your overall experience with Smith Haven was an overall good one. We look forward to working with you in the future! Bill Ballan General Manager

February 23, 2014

The sales representatives were extremely patient and helpful when searching for that perfect new car. They were able to quickly narrow down my search and pick out the perfect car with very little hurdle More

by SilviJr321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marion Sardone, Michelle Wright
Feb 24, 2014 -

Smith Haven Chrysler Jeep Dodge Ram responded

I'm glad we were able to assist you in finding the perfect vehicle. Let us know if we can do anything to further help you in any way! Enjoy! Bill Ballan General Manager

February 22, 2014

I gave the rating of great because Steve was wonderful at assisting my husband and I from when I walked into the showroom just to pass time while I was waiting on an oil change. We have been looking to purch More

by mcduck84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Pencibelli
Feb 24, 2014 -

Smith Haven Chrysler Jeep Dodge Ram responded

I am glad Steve was able to help. He is a GREAT employee. Enjoy your new car! Please let know if we can do anything to further assist you. Bill Ballan General Manager

February 21, 2014

Ryan & Vito definitely helped lessen the stress of working through the process for a major purchasing experience. I was not pressure sold a Jeep but I purchased the Jeep that I wanted at a very fair p More

by lidave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Feb 21, 2014 -

Smith Haven Chrysler Jeep Dodge Ram responded

I am so glad to hear that our team at Smith Haven was able to assist you so well. Please let me know if there's anything else we can do for you. I hope you enjoy your brand new 2014 Jeep Grand Cherokee! We look forward to working with you again in the future! Sincerely, Bill Ballan General Manager

February 19, 2014

Michelle was very friendly and knowledgeable. She went through everything regarding operation of the vehicle and the electronics. The whole process of picking out a car we liked and driving it away was d More

by BrianF176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Wright, Matt Hogan
Feb 20, 2014 -

Smith Haven Chrysler Jeep Dodge Ram responded

Brian, It's great to hear that our entire team at Smith Haven was able to fully assist you and that your experience here was very good. Please let me know if there's anything else we can do for you. Enjoy your new car and we look forward to working with you in the future! Bill Ballan General Manager

February 17, 2014

Had to go back a second time to adjust our interest rate because they gave us to high of a %, other then that they are a great dealership and i believe they want to make there customers happy. Only other co More

by JamesAngelino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Elenterio
Feb 17, 2014 -

Smith Haven Chrysler Jeep Dodge Ram responded

James, It's good to hear that your overall experience at Smith Haven went well. If there's any other way that I can personally assist you, please feel free to contact me at 631-863-2000. We look forward to working with you in the future! Bill Ballan General Manager

February 15, 2014

I visited Smith Haven Dodge to get information on the new 2014 Dodge Durango. At first I was dreading going to the dealer because in the past I've had such bad car buying experiences from salesman’s that lie More

by LuisBerrios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Doheny
Feb 17, 2014 -

Smith Haven Chrysler Jeep Dodge Ram responded

Hey Luis, I'm happy to hear Ryan was able to assist you and address all of your concerns. I hope you enjoy your brand new 2014 Dodge Durango. Let us know if we can do anything to further assist you. Sincerely, Bill Ballan General Manager

February 11, 2014

Test drove many vehicles this past Saturday to try and decide on a new suv. At Smith Haven Jeep, Steve was very friendly and took us out for a test drive in a new Grand Cherokee Limited. We loved the jeep More

by petebarbny1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve
Feb 11, 2014 -

Smith Haven Chrysler Jeep Dodge Ram responded

It upsets me to hear that your experience at Smith Haven was disappointing and that you feel deceived. I completely understand that your time & money is very valuable and for that I would like to reach out. Please call me at 631-863-2000 so that I can resolve any issues for you and make sure other customers don't share the same experience. Thank you for taking the time leave a review for us and I look forward to working with you. Bill Ballan General Manager

Feb 17, 2014 -

Smith Haven Chrysler Jeep Dodge Ram responded

I'm glad that we were able to work out any misunderstandings and that your overall experience with us went well. At Smith Haven, we love working with our customers and making sure they leave satisfied! We look forward to working with you again in the future. Bill Ballan General Manager

February 06, 2014

I just has a very awful experience here Here are I just has a very awful experience here Here are something I learned after I left the dealer : 1: Do not put deposit in cash unless you don't want i More

by okmasir614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
financing guy and sale manager
Feb 06, 2014 -

Smith Haven Chrysler Jeep Dodge Ram responded

I'm so sorry that you were not satisfied with your visit Smith Haven. I understand that your time and money is valuable, so it upsets me to know that your experience with us was anything less than acceptable. Please feel free to reach me at 631-863-2000 so that we can resolve any issues and ensure that future customers don't share the same experience. I appreciate you taking the time to provide us with feedback. Bill Ballan General Manager

Feb 06, 2014 -

okmasir614 responded

ok

Feb 06, 2014 -

Smith Haven Chrysler Jeep Dodge Ram responded

Please call me asap so I can find out where we went wrong and address the issue.

January 25, 2014

BE WARNDED. STAY AWAY. Tried to lease a Jeep from BE WARNDED. STAY AWAY. Tried to lease a Jeep from them. Low balled the price then reneged on the price. Be careful they will try to add cap cost More

by robertstrump
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich K and Manager Dan
Jan 27, 2014 -

Smith Haven Chrysler Jeep Dodge Ram responded

My sincerest apologies for your dissatisfied experience at our dealership. We know that your time is valuable and for that reason, it greatly upsets me to know that we did not assist you to the fullest. Please contact me at 631-863-2000 so that I can resolve any outstanding issues and ensure that other customers do not share a similar experience. Thank for taking the time to provide us with feedback and I look forward to hearing from you. Sincerely, Bill Ballan General Manager

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