
Smith Haven Chrysler Jeep Dodge Ram
Saint James, NY
Filter Reviews by Keyword
By Type
Showing 739 reviews
Michelle was very friendly and knowledgeable. She went through everything regarding operation of the vehicle and the electronics. The whole process of picking out a car we liked and driving it away was d through everything regarding operation of the vehicle and the electronics. The whole process of picking out a car we liked and driving it away was done in an afternoon. Matt in finance went over all aspects of the lease and explained how the payment amount was arrived at. All in all it was a very good experience. All of the staff were friendly and courteous. More
Had to go back a second time to adjust our interest rate because they gave us to high of a %, other then that they are a great dealership and i believe they want to make there customers happy. Only other co because they gave us to high of a %, other then that they are a great dealership and i believe they want to make there customers happy. Only other complaint was that they charge 69$ for gas and only gave me a tiny bit above half a tank. More
I visited Smith Haven Dodge to get information on the new 2014 Dodge Durango. At first I was dreading going to the dealer because in the past I've had such bad car buying experiences from salesman’s that lie 2014 Dodge Durango. At first I was dreading going to the dealer because in the past I've had such bad car buying experiences from salesman’s that lie and pressure you nonstop to buy one of their cars. I was lucky enough to be helped by Ryan Doheny who was extremely courteous throughout the process, treated me like a friend, and had genuine concern for the questions and issues to get me the best deal possible. Ryan is the prime example of the perfect salesman because he focuses on delivering the best customer service experience which a lot of salesman lack nowadays. I enjoyed the buying experience at Smith Haven Dodge and I look forward to sending all my friends to Smithhaven Dodge and also look forward to buying more cars from them in the foreseeable future. More
Test drove many vehicles this past Saturday to try and decide on a new suv. At Smith Haven Jeep, Steve was very friendly and took us out for a test drive in a new Grand Cherokee Limited. We loved the jeep decide on a new suv. At Smith Haven Jeep, Steve was very friendly and took us out for a test drive in a new Grand Cherokee Limited. We loved the jeep and decided to talk numbers. We worked out a price but were not ready to commit. I returned to the dealership on Monday and after some initial misunderstanding about the price, we were able to work out a very fair price. Everything went well and everyone involved was very professional. I would buy/lease again from this dealer! More
I just has a very awful experience here Here are I just has a very awful experience here Here are something I learned after I left the dealer : 1: Do not put deposit in cash unless you don't want i I just has a very awful experience here Here are something I learned after I left the dealer : 1: Do not put deposit in cash unless you don't want it back . Even they tell you that you can get the money back right away if you won't take the car . Cause I didn't get it . Then manager will say " oh , no matter who tell you this , that is incorrect ." They probably tell you they will mail a check to your home in 2 to 3 weeks but I don't think they will . 2: Check all numbers on all paperwork before you sign any of them . There are a lot of hidden surprises . Extra warranty , accessories fee , destination fee.... Cost like $5500 . 3: when you are in buying processing , that are very nice to you . But when they know you won't take the car no matter why , they start to give you pressure then if you still insist that , they start to mock you ! They call me " crazy " and make fun of my job ! 4: Bring some food that you could fill yourself , because thay will let you wait for hours and hours , then you got nothing back . If you still want to go there , it's fine . Just keep in mind that be carefully with " EVERYTHING ! " More
BE WARNDED. STAY AWAY. Tried to lease a Jeep from BE WARNDED. STAY AWAY. Tried to lease a Jeep from them. Low balled the price then reneged on the price. Be careful they will try to add cap cost BE WARNDED. STAY AWAY. Tried to lease a Jeep from them. Low balled the price then reneged on the price. Be careful they will try to add cap cost into down payment. Rich K tried but back and forth with manager behind counter was torturous. Leased from another dealer and treated with respect at a better price. More
Although the entire crew over at the pre owned center seemed to be wonderful, a special thanks goes out to Troy and Craig. Troy welcomed us from the beginning and proved to be very friendly, honest and e seemed to be wonderful, a special thanks goes out to Troy and Craig. Troy welcomed us from the beginning and proved to be very friendly, honest and extremely helpful. He was not your typical salesman that you find at many dealers, but instead was very genuine, down to earth and more than willing to help us out. I have been in and out of dealerships for months and never quite found anybody who made me feel as comfortable as he did. He will be my go to guy for all of my future car buys and working with him was an absolute pleasure. Craig over in the financial dept. was wonderful as well..he worked with us for hours and went out of his way to pull off what I'm sure others would not have been able to. He was very thorough and worked wonders. Troy and Craig are the reason I was able to take my dream car home yesterday and I cannot thank them both enough. I know who I will be referring all of my friends and family to, these guys are awesome! Thank you so much!!! More
Jeff Bell was wonderful. This was my first experience with purchasing a new vehicle. I went to several dealerships on Long Island and was most pleased with Jeff at Smith Haven. I would recommend this dea with purchasing a new vehicle. I went to several dealerships on Long Island and was most pleased with Jeff at Smith Haven. I would recommend this dealer to others. More
Troy has been an excellent salesperson, helpful, and honest. He did not pressure me into making a purchase- he simply showed me a car that had the options I was interested in. He gave me the space to be honest. He did not pressure me into making a purchase- he simply showed me a car that had the options I was interested in. He gave me the space to be able to talk to my husband privately about the vehicle. He did his best to rate my trade in and get me the best possible price for it. And, although I found a few minor problems with the vehicle, he was on top of it and had them fixed immediately. When we asked for a book for the car (there was none in the vehicle) he went about on the task of locating one. I am more than satisfied with him and I would definitely recommend him to another person looking to buy a car. I had visited 3 other dealerships within the last year and did not buy from them, for various reasons. I had e-mailed this dealership prior to visiting, as I was tired of visiting dealers and not finding what I wanted- the experience was exhausting. However, after sending an e-mail listing the options I was looking for, Troy waited until he found just the right car and gave me a call. The rest of the crew at Smith haven were friendly and very upbeat also! the gentlemen who handled the financing, was awesome too! He got me a better rate and a better program (warranty) then I had thought possible. Thank you Smith Haven for selling me my dream car! More
Frank was a very courteous and helpful salesperson. He was also very patient as I took some time to make my decision. I really love the car I purchased. I felt very comfortable dealing with Frank. He is a was also very patient as I took some time to make my decision. I really love the car I purchased. I felt very comfortable dealing with Frank. He is an honest and thoughtful salesperson, who has continued to call and make sure that I am happy with my purchase. I would definitely purchase another car from Frank! More