Smith Haven Chrysler Jeep Dodge Ram
Saint James, NY
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Best experience at a dealership I've ever had!!! Everyone at this dealership was super friendly and completely customer service driven, from the initial phone call all the way through to the credit d Everyone at this dealership was super friendly and completely customer service driven, from the initial phone call all the way through to the credit department. I had gone in there with a very specific car in my head, the Jeep Cherokee Trailhawk, it had to be red and had to have the black thing on the hood. I didn't care about any other features. I test drove what I thought would be the equivalent car in black and we went go see the red one. Love at first sight! We returned to the dealership and I was all set to sign and then we found out the 2 models in red that matched the model I was driving were missing the black thing on the hood. All they had on red was a much higher end version. My sales person, James, went back to his sales manager a couple of times to explain the situation. After a little painless negotiation they put me in the MUCH nicer model at a price that was going to be impossible to beat. We agreed and I took it home the next day. If you're in the market for a new Jeep I would recommend this dealership to anyone and I have every intention of giving my future business to them. More
Purchase Excellent, Excellent, Excellent staff and deal. Would highly recommend them. Sales and Finance Dept were amazing. So Glad I choose this dealership to Excellent, Excellent, Excellent staff and deal. Would highly recommend them. Sales and Finance Dept were amazing. So Glad I choose this dealership to test drive and buy More
Outstanding I went in looking for a new car and closed a deal that day. The next day I picked up my brand new 2014 Dodge Dart GT, fully loaded for the price I wan I went in looking for a new car and closed a deal that day. The next day I picked up my brand new 2014 Dodge Dart GT, fully loaded for the price I wanted to pay. The service was great and the sales was great. They listened to my needs and put me in the car I had to have at a price I could afford. I am going back when my girlfriend is ready to buy a new 4 wheel drive. More
Excellent experience Very friendly and helpful staff...It was a great experience, all I dealt with were very professional. thanked me for my business which is not always t Very friendly and helpful staff...It was a great experience, all I dealt with were very professional. thanked me for my business which is not always the norm these days... I would for sure recommend to others. Kenneth was excellent. More
UNSAFE CAR THE SALESMAN IN THE PRE CERTIFIED PRE OWNED VEHICLES, SOLD MY BOYFRIEND A CAR THAT WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT AND FAILED TO GIVE HIM THE THE SALESMAN IN THE PRE CERTIFIED PRE OWNED VEHICLES, SOLD MY BOYFRIEND A CAR THAT WAS INVOLVED IN A MOTOR VEHICLE ACCIDENT AND FAILED TO GIVE HIM THE CAR FAX WHEN REQUESTED. THIS VEHICLE HAS BEEN IN THE SHOP 3 TIMES IN THE LAST TWO WEEKS. THE VEHICLE WAS STERRING WAS SHAKING WHEN YOU GO OVER 40 MILES PER HOUR AND WE WERE ON THE HIGHWAY WITH MY GRANDDAUGHTER. THIS VEHICLE FELT LIKE IT WAS GOING TO EXPLODE. TO THOSE LOOKING FOR A VEHICLE PLEASE DO NOT GO TO THIS DEALERSHIP THEY KNEW THE VEHICLE THEY SOLD WAS IN A FRONT VEHICLE ACCIDENT. THEREFORE PUTTING OUR LIVES IN JEOPARDY. More
Great buying experience Christian is a very knowledgeable and friendly salesman. He was a pleasure to work with. Dominick in finance was also very knowledgeable and went ab Christian is a very knowledgeable and friendly salesman. He was a pleasure to work with. Dominick in finance was also very knowledgeable and went above and beyond to make a customer happy. More
WORST EXPERIENCE EVER!!! LIEs LIEs and more LIEs LIEs, LIES and MORE LIEs...i wish i read some of these negative posts b4 stepping foot in these doors…I'm SURE there are ALOT more out there just coin LIEs, LIES and MORE LIEs...i wish i read some of these negative posts b4 stepping foot in these doors…I'm SURE there are ALOT more out there just coincidentally hidden from the public…Vehicle was pushed aggressively on ya…ganged up on & shoved down throat without even talking #'s…started out with lies regarding value of my trade in.…on vehicle in question ,kept being told " its a 50K truck with only 3k miles.. over and over and over ,god forbid u question anything at all…they will ignore and deflect all your questions with an attitude….amazing to be pushed AWAY from a brand new vehicle as to a used..got an attitude BIGTIME when that was a thought… asked 3 different agents for an invoice…NOBODY could produce one….cause then i would see there LIES more clearly…i was there for 6 hrs on nothing but red bulls for lunch and dinner…wish i saws the earlier posts here….lived that experience.. which can cause u to make worst decision ever…NOT thinking straight at that point….#'s change and all add ons when about to finalize AS ALWAYS…when asked to pay for extended warranty for 100,000 miles bumper to bumper…told there is not another dollar in wiggle room..so when i respond can't afford anymore of a payment.. there was all of a sudden wiggle room of 500.00... if i put down 500.00 more….MORE LIE's….was not even given a courtesy introduction to the vehicle with its features…how bout even better the actual manager who was using this demo vehicle did NOT even know some of the features to said vehicle…THATS an embarrassment…should know everything about a product you are selling….it was so pathetic 3 different agents had no idea that there is NO CD player in 2014 ram's….yet there selling the product?? Makes me feel confident…then even better vehicle came with 1 key…imagine that 2014 with 1 key then wanted to charge me 160.00 for a 2nd key??? and when questioning that i shouldn't have to pay for that.. got an ATTITUDE in front of his fellow employees trying to embarrass me...as to say him charging me 69.00 for gas for a 1/2 tank wasn't insulting enough…BIGGEST mistake of my life.. when asked next day to reverse the sale since it was such a great deal for me…they of course wouldn't cause when i went home and did my research…i was able to see all the LIEs much more clearer….if it was such a GREAT deal for me then should be an EASY reversed sale….was called and told by manager LET ME SEE WHAT I CAN DO after hearing of my bad experience….famous line in this place..EXCEPT they will NOT ACTUALLY do anything….just produce more LIEs…and try to hide the TRUTH on here for the public to see!! ONE LAST thing.. talk about character?? heres MY character…remember that 500.00 deposit extra told ya about…..well the finance girl FORGOT to charge me …yet close to closing time …I WAS TOO HONEST unlike these people and told her she forgot to charge me….i simply didn't want to see her get in trouble…..so for many of u... to think i was so STUPID for doing so….yes i was…i was stupid for letting them STOP me from walking out when i tried….stupid to sign anything…stupid for taking any of there attitudes....stupid to not see through there B.S .LIEs…stupid to giving them ANY TRUST.....but unlike them... i actually have this thing called HONESTY & INTEGRITY!!!! More
Best Experience at Smithhaven Jeep with Mike Horan & Dominic If you are in search for the best dealership experience from finding the right car and financing visit Smith Haven Chrysler Dodge Jeep. Mike Horan an If you are in search for the best dealership experience from finding the right car and financing visit Smith Haven Chrysler Dodge Jeep. Mike Horan and Dominic Galgano will work with you until you are truly satisfied with your purchase. There are many times that I have purchased my cars from Mike Horan and he will spend valuable hours finding the perfect fit for your family. Then he will connect you with Dominic Galgano in the Finance Department to complete the process which once again is the best for your family. They over extend themselves in being knowledgeable about finding the right car for you and being able to purchase the car and feeling comfortable. From running for hours in 80 degree weather until you find just the right car, to speaking to people who know about finance and explaining every detail three times without any hesitation. Mike explained every detail to my husband, daughter and me. I have been to many dealerships and can purchase my cars anywhere on Long Island, Queens, NYC or Westchester but the best experience purchasing a car begins and ends at Smith Haven in St. James with Mike Horan & Dominic Galgano. Thank you for your wonderful service. Monica Urban - Steve Urban & Veronica Urban More
Dream com true I've always wanted a Jeep and it finally happened. After over 20 years, Gary and Dominic made it happen. Thank you Bo so much for all your hard work a I've always wanted a Jeep and it finally happened. After over 20 years, Gary and Dominic made it happen. Thank you Bo so much for all your hard work and for dealing with my stress. More
Dealership Damaged Vehicle; Misdiagnosed Problem and More Dealership damaged vehicle when taken in for normal maintenance. Misdiagnosed the problem (service code) and then offered to replace perfectly working Dealership damaged vehicle when taken in for normal maintenance. Misdiagnosed the problem (service code) and then offered to replace perfectly working part. When asked about price to repair, the quote was adjusted three times due to math error. When asked about the availability of part, they said they would have needed to check out local junkyard because the vehicle is five years old. Clerk also tried to upsell services already done at Dealership within the past three months at the same dealership. Rude service clerk. More