Smith Haven Chrysler Jeep Dodge Ram

Nice and pleasant experience. My sales person was Michael Horan. He was very professional and Knowledgeable. Felt like I got a good price. Would recommend this Dealer ! Four hours My sales person was Michael Horan. He was very professional and Knowledgeable. Felt like I got a good price. Would recommend this Dealer ! Four hours and drove home with truck! More

miserable service experience I WANT TO PREFACE THIS REVIEW BY STATING THAT THE SALES TEAM AT THIS DEALERSHIP IS TOP NOTCH!!! IF THEY HAD A NEW SERVICE DEPARTMENT, THE DEALERSHIP W I WANT TO PREFACE THIS REVIEW BY STATING THAT THE SALES TEAM AT THIS DEALERSHIP IS TOP NOTCH!!! IF THEY HAD A NEW SERVICE DEPARTMENT, THE DEALERSHIP WOULD BE AMONG THE BEST...I have purchased and leased vehicles from this dealership, as have members of my family.. We love the sales team, but the consistently terrible service experiences have ensured that we will take our new vehicle needs elsewhere.... Dec 10, 2014 - Dec 16, 2014 --- Terrible experience as always at this service department... 2013 Jeep Wrangler (leased from here) with 28k miles and the clutch began to slip on Monday.. Was slight at first and worsened by Wednesday.. Drove it in on Wednesday to speak to service about the problem... First response from the service adviser was "that's NOT gonna be covered by your warranty"...Of course I questioned why, I have never had the vehicle off road, never on the beach, and baby it... Hardly ever even downshift... 28k miles is too soon for a clutch to go... could have been any number of components that would cause the slipping I was experiencing... But the adviser said " doesn't matter, it could have 4k miles on it, Chrysler wont cover it under warranty".. He then asked me if I had an appointment, which I told him I did not... He glumly told me that the next available appointment slot would be in 3 weeks... Seriously?!?! I have a clutch that is progressively slipping more each day, probably wouldn't be driveable within the next day or two, and he's telling me to book an appointment 3 weeks out!?! I said "are you kidding me?, I just told you that the vehicle is losing its clutch and wont be driveable much longer" and he replied "what do you want me to do, lie to you?"... So, where do you go from there? I left, very angry... I returned the next day (Thursday) and spoke to a different advisor, who offered that they could take it in and have a look, couldn't promise how long it might take to get to it, but they would take it in under "emergency circumstances".... He also reiterated that the manufacturer would most likely NOT cover the repair under warranty... AND told me that it would take 4-5 hours of labor to gain access to inspect the clutch assembly... WOW, really? And that once that 4-5 hours of labor was expended, they would let me know what the repair might entail and if it would be covered by warranty... Friday morning at 9:00am, I received a call from the advisor with an update.. he said that they examined the clutch and it was worn and that it would not be covered by warranty... Did I want to have them continue the job?... If so, the 4-5 hours of labor would be built into the total job with an expected cost of approx $2500!... My first thought was, its only 9am, what time did the technician get in so as to accomplish 4-5 hours of labor on my vehicle to be completed by 9am? I put that aside... I was still infuriated that Chrysler would not honor the warranty for this repair... According to the Service Advisor, 28k mile was very low for a clutch to "burn out" but, it would not be covered.. so, I had to bite the bullet and have them proceed with the repair... I asked that while they had the jeep there, if he could also change a fog light that had burned out.. He added it to the scope of work...Later in the day,I called to check on the status of the job... As it turned out, they did not have the parts and had to order them... I was told they hoped to have the parts in by Monday and complete the job once the parts came in... Great!... On Monday, I called around noon... I held for 9 minutes waiting and finally hung up... I called back an hour later, was put on hold, and 7 minutes later, I was told that my advisor was unavailable and would call me back... He never called.. I called back towards the end of the day, finally connected wit the advisor who told me that the parts still didnt come in and they should be in tomorrow (Tuesday)... I called on Tuesday and the advisor confirmed the parts made it in and that they would try to get the repair done that day... As it turned out, the repair was done... When I went to pick up my Jeep, the advisor (the original one, who told me to come back in three weeks) was the only service employee there... He reviewed the bill with me and mentioned that in addition to the clutch assembly being replaced, there were a series of bolts on the bell housing that needed to be replaced because they were sheered... WOULDNT THAT AT A MINIMUM, RAISE SUSPICION AS TO WHAT MAY HAVE LEAD TO THE SHORT LIFE OF MY CLUTCH?!?!? AND WOULDNT THAT SUGGEST SOMETHING WAS AWRY?!?! When I first leased this vehicle, and went for my first oil change, it was brought to my attention that the oil plug was also sheered... They had to be very careful in removing it so as not to strip the fitting...They replaced the plug at that time.... Anyway, I review the RO with the advisor and notice that the fog light replacement was not on the order! The one minor thing I requested was not even done! And while he was processing my credit card payment I ask, how often do these clutches wear so fast? and he says, with a smirk, "they never do".. So, if my case is so unique, why wasn't it presented to Chrysler for warranty consideration? Rude, unresponsive and unprofessional cluster of characters at this service department... I will stay very clear of this service department for any future service issues, and I will be taking up this awful experience and warranty coverage issue directly to Chrysler! More

Jeep Wrangler Buying Experience I purchased a 2015 Jeep Wrangler a few days ago. Christian Giambanco was my sales associate. I explained to him exactly what I was looking for. He I purchased a 2015 Jeep Wrangler a few days ago. Christian Giambanco was my sales associate. I explained to him exactly what I was looking for. He immediately new which vehicle to show me, which made the process much smoother. He was very professional and attentive to my needs. I would recommend asking for him. More

Jeff Bell is a true professional. Jeff Bell walked us through every single step of our trade-in, to purchase. He worked with us to find the best deal and carefully explained all of th Jeff Bell walked us through every single step of our trade-in, to purchase. He worked with us to find the best deal and carefully explained all of the details involved in the transaction. I am the Vice President of the Nesconset Chamber of Commerce and have two public access television shows. I will recommend Jeff at every opportunity. Jeff would be a perfect candidate to run his own dealership. More

Love our new truck! My husband and I bought a Dodge Ram 1500. This is the second purchase facilitated by Jeff. He was very knowledgeable and provided excellent customer My husband and I bought a Dodge Ram 1500. This is the second purchase facilitated by Jeff. He was very knowledgeable and provided excellent customer service. We recommend you stop in and see him! More

Jeff Bell...A Pleasure to Work With Yesterday, I went to the Smith Haven Chrysler Dodge Jeep Ram dealership to test drive a 2014 Jeep Cherokee. Jeff Bell was my salesperson, he made the Yesterday, I went to the Smith Haven Chrysler Dodge Jeep Ram dealership to test drive a 2014 Jeep Cherokee. Jeff Bell was my salesperson, he made the initial process of providing car dealership paperwork a breeze. Then, he went out of his way to find me the exact car to test drive, that I was interested in purchasing. He quickly found me the package options to meet my budget, plus provided extras I didn't expect to get. Jeff was a pleasure to work with. I think, I actually don't hate car buying anymore. More

Great Jeff was great. We went to this dealer first and then decided to shop around. We went to another jeep dealer and came right back to this one to buy a Jeff was great. We went to this dealer first and then decided to shop around. We went to another jeep dealer and came right back to this one to buy a car due to Jeff's great costumer service. My grandpa already said he would go back to buy another car from Jeff! More

Great I was recommended to Jeff Bell who took the time and effort to meet my needs. He was an expert about the Jeep Grand Cherokee and took the time to expl I was recommended to Jeff Bell who took the time and effort to meet my needs. He was an expert about the Jeep Grand Cherokee and took the time to explain every feature. I have bought many cars in the past, and never had someone spend the time after the purchase to explain how to get the most out of the vehicle. More